The customer has reported an issue connecting to the internet and problems on installing antivirus on their Windows Vista Computer system.

The internet issue was intermittent and not obvious to find but whilst trying to repair the other issues on the computer the internet failed and we could here a static noise on the phone to confirm this we swapped the hand set for another the customer had around and the noise disappeared we then continued with the computer and it failed again and the noise returned with the new hand set, we then disconnected the internet and rechecked the noise was still there we then rang the phones service provider and reported this issue as a line noise fault. This was later repaired by British Telecom and was found to be a fault at the exchange in Leamington Spa.

The computer was repaired in a later visit as it had Windows Vista with no service packs required downloads from the internet including the AVG Antivirus Program to complete the job.