We are here because the customer has just moved offices and after a week of being fine the computers are failing to connect to the internet.

We tested the BT broadband and found it top be working correctly 7 Megabit download seemed very good for a village location .

The customers Acer laptop computer required the network stack drivers and settings to be reset and an easier to remove trojan virus was removed by running a malware scan whilst at it we also removed toolbars and other unneeded programs and cleaned up the registry.

On the desktop computer after checking was found to have a faulty network cable.

Whilst here it was noted that the customer was having troubles with an Android phone (Samsung Galaxy Ace), The customer had been complaining it lacked memory and also had been using the included software and a cable to transfer pictures what I suggested was that he should use Dropbox and have that transfer the pictures as the phone comes with only 2 GB RAM we removed any unused programs and installed Dropbox although its a bit slow to upload from the phone after the initial run of 80 photos it seemed to work fine.