Good morning today we are repairing an Acer laptop computer with a customer at Blackdown in Royal Leamington Spa between Milverton and Stoneleigh.
We have been called out here topday because the customer has reported that the Acer laptop computer is not powering up correctly.
On this one we opened up the computer removed and reseated the memory and the processor and all was working again.
Although the machine is working it is very slow this appears to most likely to be the hard drive and due to the costs involved and the age of the computer it has been recommend that a replacement computer would be prudent in the near future.
Good morning today we have been called out to repair a computer at a customers on Upper Holly Walk at Royal Leamington Spa in Warwickshire.
The customer has reported an issue connecting to the internet and problems on installing antivirus on their Windows Vista Computer system.
The internet issue was intermittent and not obvious to find but whilst trying to repair the other issues on the computer the internet failed and we could here a static noise on the phone to confirm this we swapped the hand set for another the customer had around and the noise disappeared we then continued with the computer and it failed again and the noise returned with the new hand set, we then disconnected the internet and rechecked the noise was still there we then rang the phones service provider and reported this issue as a line noise fault. This was later repaired by British Telecom and was found to be a fault at the exchange in Leamington Spa.
The computer was repaired in a later visit as it had Windows Vista with no service packs required downloads from the internet including the AVG Antivirus Program to complete the job.
Good morning today we are with a customer on Beverley Road at Leamington Spa in Warwickshire
We have been called in because the customers Dell Dimension 3100 desktop computer is not loading Windows XP.
Upon investigation it is found that the computer has lost the BIOS settings and to repair this computer all we needed to do is replace the CR2032 battery installed on the main board and reset the settings for the BIOS.
Good morning we are with www.noflatbatteries.com at Leamington Spa in Warwickshire, we are here to repair sound problem with one of the companies computers, after fixing the issue on the computer we checked the companies website to see which pages need work for future optimisation.
We are now with a customer on Albert Street, Milverton in Leamington Spa,Warwickshire, the customer has an Acer all in one Z5600 computer system, the customer had asked us to repair it as the issue here is that the computer will power off after 30 minutes of use.
We checked the Bios set up and this machine had a computer heath check section which was suggesting that the processor was running at 70 degrees C , we disassembled the computer and found minor debris in the copper grills of the heat sink which we cleaned out, we then removed the heat sink from the board and found that the heat transfer pad that was fitted as standard had started to disintegrate so we removed the old pad and cleaned the processor with Isopropyl and then replaced with heat conductive paste,
reassembled the computer and tested after 30 minutes of use we are now getting a temperature of between 42 and 56 degrees C, and the computer is no longer powering off.
Good morning we are with Milverton Consultants on Milverton Terrace at Leamington Spa in Warwickshire, we are here to help the customer resubscribe to Symantec for Norton 360, whilst here we upgraded the Norton 360 from version 5 to version 6, and removed unneeded tool bars from Internet Explorer.
Good morning we are with a customer on Hammon Green at Wellesbourne in Warwickshire, we are here to effect a repair on an Acer Aspire 5738 / 5338 laptop computer that has a loose power supply socket, this will involve disassembling the computer and removing the main motherboard to see if the socket looks repairable and assuming that it does need re soldering and strengthening the socket before testing and reassembling .
Update: The Acer Aspire 5738 / 5338 laptop computer was repaired successfully, and as the machine was 2.5 years old it seemed prudent to change the CR2032 battery that holds the time date and CMOS information as they can last 3 to 5 years and normally would be inaccessible.
Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.
Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.
We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.
Good morning today we are with a customer on the Radford Road at Leamington spa in Warwickshire, we are here to investigate a computer that has power but no screen display output.
Update: upon Investigation it was found that a surge had tripped the power supplies thermal switch, all we needed to do here was removal the power and in the time taken to confirm the power lead worked the thermal switch had reset. this was then tested all working for now, quite lucky as it goes.
Good Morning this morning we are with a customer in Leamington Spa to perform some general maintenance on the customers computers, and to place an SSD from a broken Laptop in to a USB caddie for use as an external storage.
For the 3rd job of the day we are at Milverton in Leamington Spa for this one we had a Compaq PC with powerlights but no screen for this one we just needed to clean the contacts on the video and memory cards then reseat the processor.
In Leamington Spa this morning to fix a broken Hewlett Packard multifunction printer the scanner is not working correctly so we downloaded the latest driver from HP and installed this fixed that issue and a few other tweaks to keep the machine running nicely.
This morning we are in North Leamington to put in place a backup system for a basic external USB harddrive for this we are using the free download from microsoft called synctoy, The reason im using this here is that it is pretty easy to use and does not take to long because it only copies updated files.
Next today we are with a customer on Chapel Street at Bishops Itchington in Warwickshire, The customer has reported that the power socket on his Dell Laptop is loose and is not charging up correctly ( It will only charge the battery when the connector is held ), To repair this computer we first need to strip the laptop and removed the main board and then inspect the power connector luckily the connect is not broken and we are able to clean up the mother board, Resoldered the connector and strengthen its support, Then we tested and Reassembled the Dell Laptop.
This one was a relatively quick repair and took us approximately 1.5 hours to complete other computer makes have been known to take up to 2.5 hours.
Good morning, we are with a customer on Leam Terrace in Leamington Spa, We are here to repair a computer that the customer has reported giving beeps on start up with the fans running but no screen, We repair the computer by cleaning the memory processor and video card connectors, After getting the computer working again the customer has us check the PC is clean and running as well as it can.
Good afternoon we are now with a customer on Park Lane at Harbury in Warwickshire, We are here to repair a problem with the email on the customers computer, This required TCP/IP and Winsocks Repairing.
We are on Offchurch Lane in Radford Semele, The customer has reported that the mouse cursor keeps freezing whilst they are using their IBM Thinkpad laptop computer, We ran the Spybot, Adaware and Avivra Scans on this computer and found a number of Viruses and malware which was removed, This solved the issues reported
We are with a customer at Milverton Terrace in Leamington Spa, We are here because the customer has report that their computer is running slowly, We edited the registry, Deleted all unneeded temporary files, Removed unneeded programs, Ran Windows updates, Updated the Antivirus and Firewalls. All this helped make the computer run faster.
We are now with a customer on the Kenilworth Road in Leamington Spa, The customer has not been able to get Their Dell Computer to boot up, We Performed a recovery on the hard drive and was able to get the computer working and access all the customers data, We have recommended to the customer to backup any important information.
We are with a Customer on Gaveston Road in Royal Leamington Spa, We are here to repair a Sony Vaio Laptop Computer that is giving the hard drive error “Unmountable Boot Volume”, We succeed in performing a recovery here and recommend the customer to backup any important data to their external hard drive in case the problem reoccurs.
Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.
Update : We tested this one with the -extoff extension and it worked fine so we removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.
We are with a customer in Albert Street at Old Milverton in Leamington Spa, The customer has a dead laptop computer which they require to recover it’s Data, This is successful and we are able to transfer all the customers data to another computer.
For the Next job today we are at a customers back at Milverton in Leamington Spa, We are here to look at the customers Dell Laptop Computer, The issue with the computer is that it has intermittent internet issues.