Good morning today we are repairing an Acer laptop computer with a customer at Blackdown in Royal Leamington Spa between Milverton and Stoneleigh.
We have been called out here topday because the customer has reported that the Acer laptop computer is not powering up correctly.
On this one we opened up the computer removed and reseated the memory and the processor and all was working again.
Although the machine is working it is very slow this appears to most likely to be the hard drive and due to the costs involved and the age of the computer it has been recommend that a replacement computer would be prudent in the near future.
We are now with a customer on Albert Street, Milverton in Leamington Spa,Warwickshire, the customer has an Acer all in one Z5600 computer system, the customer had asked us to repair it as the issue here is that the computer will power off after 30 minutes of use.
We checked the Bios set up and this machine had a computer heath check section which was suggesting that the processor was running at 70 degrees C , we disassembled the computer and found minor debris in the copper grills of the heat sink which we cleaned out, we then removed the heat sink from the board and found that the heat transfer pad that was fitted as standard had started to disintegrate so we removed the old pad and cleaned the processor with Isopropyl and then replaced with heat conductive paste,
reassembled the computer and tested after 30 minutes of use we are now getting a temperature of between 42 and 56 degrees C, and the computer is no longer powering off.
Good morning we are with Milverton Consultants on Milverton Terrace at Leamington Spa in Warwickshire, we are here to help the customer resubscribe to Symantec for Norton 360, whilst here we upgraded the Norton 360 from version 5 to version 6, and removed unneeded tool bars from Internet Explorer.