Good morning today we are at a customers in Coventry to help with some computer support.
This morning we are in Coventry repairing a computer for a customer, the fault described is that the machine is not booting and the date is reading as 2003. We suspect it just needs a replacement battery so will be taking a selection of standard batteries.
Update : as suspected to repair the mesh computer it needed a new battery this one required a CR2032.
This morning I am in Coventry at Matrix Lasers Setting up and New Computer on the existing network.
Here we are transferring the Documents, Setting up Sage Accounts , installing a PCI parallel port card to run an Epson dot matrix printer , transferring emails and address book, generally attempting to make the new machine visually similar to the one that it’s replacing.
This afternoon we are at Wolston in Warwickshire working for Dental Chrome Systems of Coventry. We are here to repair a laptop computer with a “Profile Error” on boot up this machine is running Microsoft Vista and had just been running some updates the night before the error had occurred. We ran system restore and took it back to the point before the updates and got the machine working properly again, then we made sure the internet security was up to date, reinstalled the updates and tested by rebooted a few times, The machine is still working.
Today we are with Matix Lasers of Coventry, one of the problems we have here is sage locking out users with the error “The user you entered is already logged in” to get around this you need to find the queue.dta file and rename or delete it, It is usually found under Program files, Sage,Company number.
We also performed other maintenance whilst here.
This morning we are at a customers in Cheylesmore, Coventry we are here to perform maintenance in a computer system as well as bring a replacement mouse for the customer.
This morning we are at a customers in Coventry to solve an internet banking problem on 4 out of 5 of the customers computers.
After spending some time updating the antivirus, Flash and JAVA on all the computers involved we rang The Royal Bank of Scotland, We discovered after a lengthy call that the bank had changed the website substantially but had not added a code to reload the page so literally all we needed to do was clear the browser cache and press F5 Grrrr. It does not take much to produce good code but bad code can waste an awful lot of time!.
This morning we are in Coventry at Matrix Lasers repairing an old Computer running Windows XP.
This morning we are in Coventry at Matrix Lasers to replace a BT Wireless ADSL Modem Router and other general Network Maintenance.
This morning we are back in Coventry at Matrix Lasers repairing a laser cutting machine by replacing a part sent from the manufactures, this required a drawing being made of the current connections on the faulty board and swapping the board over. While here we also did some other computer and network maintenance on the office computer systems.
This morning we are in Coventry at Matrix Lasers repairing a computer that is attached to a plasma cutter.
It required a new 2.5″ hardrive fitting and the software reinstalling for the machine.
We also helped to fault find on a Laser cutter for which a replacement part was ordered from the manufacturers in Slovakia.
Good morning, We are with Matrix Lasers in Coventry to solve an issue on their emails, The symptoms are an error 0x800c0133, This turned out to be a corrupt inbox caused by the PST file exceeding 2GB , We reduced the size of the PST by archiving old emails and then Created a new working PST and transferred the customer current Emails.
Good afternoon, We are with a customer just off of the Fletchemstead Highway in Coventry, We are here because the customer has reported that their Sony Vaio VGC-LN1M Computer has died, upon confirming that the power supply was dead we checked the Sony website to find that there was a product recall and although out of warranty was able to get a product replacement free of charge.
Update: only took 2 Days for the Replacement power supply to arrive.
Good morning we are with a customer at Wolston in Warwickshire, We are here to help support the customer with some specialist software and check the customers computers are fully up to date on the antivirus programs and Windows updates.
Good Morning, We are with Matrix Lasers at Endemere Road, Holbrooks in Coventry, We are here to remove a Trojan virus from one of the office computers and restore all the icons and settings for the desktop.
We are now with a customer on Main Street at Wolston in Warwickshire. We are here because the customer has reported that their computer is running very slow, its a Compaq Presario laptop computer running Microsoft Windows Vista we cleaned up the computer by editing the registry and running a Malwarebytes scan which helped matters, but it was supplied with only 1 Gigabyte of RAM and Microsoft Windows Vista really needs 4 Gigabyte of RAM or more to work smoothly, We have recommended the customer to buy a 4 Gigabytes RAM upgrade for which we have supplied the part numbers.
We are now at Coventry Laser on Endemere Road in Coventry, We are here to look at the computer connected to a waterjet cutting system, The computer has been randomly rebooting, We checked the temperatures and they seemed ok so the only likely suspects are the power supply or the power supply side of the main board, We tested with an alternative power suppy unit and this solved the issue.
Good morning we are with a customer at Wolston in Warwickshire near Coventry, We are here to upgrade the customers antivirus and firewall plus setup a backup system for Windows XP to a memory stick to transfer information between two computers.
Good morning, We are with a Customer at Keresley Village in Coventry, We are here to fix a few computer problems, The first is to remove a Trojan virus and other malware from a Toshiba Laptop Computer, Setting up a new email account on their BT business domain setup, and setting up an Autocad compatible program to read DWG files.
Good Morning today we are with a Customer on Cromwell Lane at Westwood Heath in Coventry, We are here to fix the customers Email Problems, The Problem is that they can receive Emails but can not send giving a 553 error.
Update this one required a verification from yahoo to work correctly.
Next today we are with a customer at Jacklin Drive in Coventry, We are here to solve an intermittant connection issue the customer has been having with their BT broadband connection and also clean up the computer system including checking the registry.
Next today we are with a customer on Foreland Way at Keresley in Coventry, We are here to remove a Trojan Virus from the computer and then update the customers antivirus to AVG 9, and check the firewall. Oddly this virus had been effecting the DVD Drive in normal operation making discs unreadable.
Took about 2 hours to get home tonight the traffic was moving ok but I guess the snow put every one off better safe than sorry.
Good Morning, We are with a customer on the Kenilworth Road in Coventry, We are here to fix sound issues with Sonic Cineplayer on the customers computer
Good morning we are starting today with Matrix Lasers on Endermere Lane at Holbrooks in Coventry, We are here to disable the games and Internet from the computers on the working CNC Machines.
We are now with a customer in Stoneleigh to look at an issue with broadband, The issue here is no connection to the exchange, so we test with a known working modem and this is the same we then went to the master socket and tested and all was ok.
Update: The fault is traced to an internet wiring fault on the phone line.
Good morning today we are at a customers on Main Street at Wolston in Warwickshire near Coventry, We are here to install a wireless bridge system of two access points, The main objective of this is to share the buildings internet connection in the office at the side of the house with with the rest of the building, We managed to do this using only 2 access points one which has to be wired to the main router and the other in a convenient location in the house on route to the areas requiring access.
Good Morning today we are starting with a customer at Westwood Heath in Coventry. We are here to resolve some minor issues with an Apple Mac Computer the first issue requires us to all ways allow Key chain Access the second is that the computer is always loosing connection to the internet, This is resolved by fixing the router to one channel .
This afternoon we are in Coventry at Matrix Lasers, We are here to upgrade some of the computers with gigabit cards to increase the data capability of the network.We are also here to Set up a computer on the existing network.Here we are transferring the Documents, Installing a PCI Gigabit Network card , Transfering Emails and address book, Generally attempting to make the new machine visually the same as the one its replacing.
This morning i am in Coventry at Matrix Lasers Setting up a Dell Vistro 420 Computer on the existing network.
Here we are transferring the Documents, Setting up Sage Accounts , Installing a PCI Gigabit Network card , Transfering Emails and address book, Generally attempting to make the new machine visually simular to the one its replacing.
For the next job today we are at Matrix Lasers at Holbrooks in Coventry, We are here because one of the main sales machines running Windows XP is not seeing the network, To clear this we checked the machine for malware then deleted the network driver, reset the winsocks and TCPIP Stack, Reset the computer and reloaded the network drivers, This fixed the machine.
This morning we are in Coventry repairing a computer for a customer. The fault described is that the machine is not booting and the date is reading as 2003. We suspect it just needs a replacement battery so will be taking a selection of standard batteries.
Good Morning today we are working for Dental Chrome Systems at their Wolston Address between Brandon, Bretford, Binley woods and Stretton on Dunsmore in Warwickshire near Coventry, We are here to setup an old DOS based Kodak dental chromes system. to keep this old program working on a Windows XP machine we have had to re-partition the drive to include a 16 bit boot-able partition running DOS 6.22 and setting up a dual boot system so the customer could choose to use Microsoft Windows or DOS. (Unfortunately the Kodak dental system requires the use of a parallel port and the Microsoft Dos operating system so will be a bit tricky to upgrade the in future, we are currently hoping to maintain the computer system until the customer retires)