Next today we are with Lighthorne Lamb at Lighthorne in Warwickshire, the customer is having problems with the internet at this location, this is traced to a Faulty BT Router which is reset for now but is quite old and will need replacing in the near future.
This morning we are at Combrook Near Compton Verney between Wellesbourne and Kineton in Warwickshire to remove a root kit virus called “Smart Fortress 2012” this is going to be a scam to take money for a so called antivirus that claims you have thousands of virus’s or registry issues – standard scare tactic should be removable by editing the registry and running a Malwarebytes Scan.
Update : This malware was more trouble to remove than the previous version we had to run system restore and choose a date earlier than when the virus arrived, followed by a check on the registry and a full Malwarebytes scan.
Further Update : it turns out this arrived via an email claiming to be a Federal Express missed delivery and the customer had opened an attachment
We are with a customer on Church Lane in Lighthorne, We are here because the customer reported a problem getting Google to load up on one of their computers, upon investigation we find the computer has a browser hijack which we disable and then run a malware, Spy ware and virus scan, This revealed 800 different problems including a fake antivirus, after all had been removed we edited the hosts file and updated Internet Explorer from version 6 to Version 8.
We are now with Lighthorne Lamb in Lighthorne, We are here to remove a fake Antivirus Program from a computer, plus a few Trojan Viruses and other malware, We complete this by editing the registry, Then removing the fake antivirus and following up with a Virus and Malware Scan to make sure that the computer is clear.
Good morning Today we are with Lighthorne Lamb in Surprisingly Lighthorne, We are here to help the staff setup and use Sage accounts.
This afternoon we are at a customers on the Stratford Road in Lighthorne Heath near Gaydon test track, We are here to setup a desktop computer with a Sky broadband router for this one we provided a Wireless USB adapter to allow the use of the computer upstairs and the router to remain downstairs.
Update we had a few issues with the lenght of line at this address but managed to get it working stably, Sky’s Support Telephone Number is 0870 600 5630 i checked online and broadband support should also be on 0800 0287855.
This afternoon we are with Lighthorne Lamb in Lighthorne Village. We are here to perform network and computer maintenance including checking the customers antivirus is all up to date and working , also we are installing sage on a computer here.