Good morning we are with a customer on Lindsey Crescent at Kenilworth in Warwickshire, we are here because the customer has reported an issue with running Microsoft Office 2010 on their Acer Aspire Series 3 Laptop Computer.
When tested we find that there is a registry issue preventing the user profile from loading and the computer was locking up with in minutes of powering up followed by a blue screen of death stating that a memory error had occurred.
We first attempted to run the factory restore which maintains the users data this resulted in an error “WIM apply image fail error 0x45D (1117), upon reboot this resulted in a boot loader missing message.
At this point we stripped the computer and removed and backed up the customers documents, pictures and any thing else in the user folder to another computer.
We then restarted the computer holding the alt key and tapping the F10 key this loaded the factory reset menu which as we now had a backup of the customers data allowed us to run the factory restore to defaults.
Reinstall the customers programs and data, and install the customers HP Officejet Pro Wireless multi function Printer.
This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.
Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.
The next job is also in Kenilworth is to retrieve data from a broken laptop (To Expensive to repair as most likley needs a replacement Motherboard) and transfer to a new laptop all data recovered and a very happy customer.
Good Morning we are with a customer on Clinton Lane in Kenilworth, We are here to Install the customers new computer system, This includes installing antivirus and firewall security, Setting up wireless internet access, setting up the customers existing printer, and transferring the customers data from an older PC the data is including Documents, Pictures, Music, Favourites, Emails and the address book.
We are in Still Kenilworth to setup a new laptop computer.This included transfering all the customers data (Documents,Pictures,Music,Emails,Etc) from an existing machine with a broken lcd screen, as well as installing the existing Wireless Printer, We are also setting up a backup system.
We have been called out to do an Emergency computer data recovery in Kenilworth.
The Laptop computer had been dropped one concrete floor smashing the screen to pieces and the customer had after speaking to me had decided to rushed out to buy a new Sony Vaio Laptop Computer, We came and managed to extract the customers data from the old computer and transfer to the new computer. We also Installed the customers programs for him.
So he was up and running again within 5 hours of breaking his old computer.
We are in Kenilworth on Grange Avenue repairing a Computer that has the error “Unmountable Boot Volume”, We performed a recovery on the hard drive here and recommend that the customer should backup any important data in case the problem reoccurs.
This afternoon we are at a customers in Kenilworth, We are here for Several jobs starting by Installing the customers new BT broadband router, Then setting up their new laptop computer and installing any needed software including AVG free antivirus Software and setting up an Existing Canon Pixma IP90 Printer, This was then finished up by transferring the customers data from an existing Laptop PC to the new laptop and testing that all is readable.