Good afternoon we are with a customer on the Chase Meadows in Warwick, The customer has reported several problems on their notebook computer running Microsoft Windows XP, the first problem was that the computer had lost all of the customers data, it seems the customer had purchased the computer from a previous employer and the computer had been set up to synchronise when returned to the office, some how the computer had been reset to be used as a stand alone machine and this had hidden the protected data, this required us to run system restore and return to a previous state which also solve a lesser issue with synchronising an Apple iPhone this had stopped working after a Microsoft Windows update for Apple had installed.
Now we have a fully working computer we are able to reproduce the customers original fault which was that they were unable to save any thing in to the documents folder, the documents folder is in fact an offline folder to solve this we just upped the limit on the offline folder size.
Whilst here we also checked that the backup system was backing up the Offline folder with all the customers data.
Good morning we are with a customer on Bridge Street at Wellesbourne in Warwickshire, we are here to help the customer install his Apple Macbook Pro laptop computer, this involved setting up a HP Officejet 7310 all in one printer as a network printer to allow network sharing between the computers.
and transferring data including My Documents and Pictures from the customers old Windows XP Desktop PC.
Good morning we are with a customer on Lindsey Crescent at Kenilworth in Warwickshire, we are here because the customer has reported an issue with running Microsoft Office 2010 on their Acer Aspire Series 3 Laptop Computer.
When tested we find that there is a registry issue preventing the user profile from loading and the computer was locking up with in minutes of powering up followed by a blue screen of death stating that a memory error had occurred.
We first attempted to run the factory restore which maintains the users data this resulted in an error “WIM apply image fail error 0x45D (1117), upon reboot this resulted in a boot loader missing message.
At this point we stripped the computer and removed and backed up the customers documents, pictures and any thing else in the user folder to another computer.
We then restarted the computer holding the alt key and tapping the F10 key this loaded the factory reset menu which as we now had a backup of the customers data allowed us to run the factory restore to defaults.
Reinstall the customers programs and data, and install the customers HP Officejet Pro Wireless multi function Printer.
Good afternoon we are now back at Marton in Warwickshire, we are here to set up the customers new Lenovo computer system recover the data from the failing Packard Bell PC, recovered the emails and address book, installed the router and setup the HP PSC 2115 multi function Printer.
Good morning, We are with a customer on the High Street at Marton in Warwickshire, we have been called out to look at a Packard Bell iMedia 2326 computer that is misbehaving, the Customer has reported that this Microsoft Windows 7 installed computer is working fine in safe mode, but fails in normal mode by giving a security centre error on start up, Control Alt Delete is having no effect and the machine is locking up with out warning.
Update: This after checking the registry and start up files, we looked for malware and checked the Heat sink and Fan on the Processor we found nothing untoward on the computer, we checked the Event Log and found the error “Parity error on Device Raid Port 0”, this is a problem with the hard drive we have attempted to do a recovery on the drive and it reached 13 % before the computer locked up, this lock up is being caused by a failing hard drive.
The customer has decided to get a new computer, as this one is about 4 years old now and we will recover the data at that point.
We are now with a customer on Shottery Road at Stratford upon Avon in Warwickshire. we are here because after a Trojan virus got on to the customers Dell Inspiron laptop computer, they performed a system restore to return the system to normal but in doing so their documents music and pictures have disappeared , so we are here to attempt a recovery of the missing data.
Update all the documents recovered , updated the Antivirus to AVG 2012 and ran a malware scan which found a number of issues including a Trojan downloader virus.
Next today we are with a customer on Almond Avenue at Leamington Spa in Warwickshire,
We are here to setup a new Dell XPS 14Z laptop computer this will include recovering data from an older laptop computer, setting up email (including recovering emails from Microsoft Windows Live Mail), address Books and setting up with the customers existing printers.
This morning I am in Coventry at Matrix Lasers Setting up and New Computer on the existing network.
Here we are transferring the Documents, Setting up Sage Accounts , installing a PCI parallel port card to run an Epson dot matrix printer , transferring emails and address book, generally attempting to make the new machine visually similar to the one that it’s replacing.
This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.
Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.
Today we are in Leamington Spa at APNA Partaap Driving School (07855)791060, to Attempt a data recovery on an out of warranty Western digital harddrive.
The harddrive was dead with no power and the customer happened to have a spare identical drive so we swapped the control board which surprisingly was the correct board and gained power to the drive,
Unfortunately this then showed us the read arm was broken some how as it made a clattering noise when starting up.
The only way to recover this drive is with expensive specialist equipment.
So the customer has been referred to www.apextechnology.co.uk
The next job is also in Kenilworth is to retrieve data from a broken laptop (To Expensive to repair as most likley needs a replacement Motherboard) and transfer to a new laptop all data recovered and a very happy customer.
This afternoon i am on Grange Gardens in Wellesbourne to see a computer that is giving a blue screen of death and rebooting. To be honest the machine is fairly aged but the data is important so we booted in to recovery console and attempted to read the drive this resulted in the “Drive can not be enumerated” error message and we then attempted to run a check disk on the harddrive, this is a 50/50 situation and takes a good 60 to 90 minutes to complete but as the data was urgent we tried it and suceeded.The important thing to remember is that although it was working straight after there still might be an issue with the hardrive so we left the customer backing up his data to an external hardrive.
UPDATE as is the case in murphy’s law 2 weeks after we did this the computer died again but the customer was happy due to the fact his data had been saved and he had taken on board the warning and updated his backup each time he used.
Good Morning we are currently at Honiley in Warwickshire setting up and New Computer for a customer, This is consisting of data transfer from the old Desktop PC. Installing Software such as Sage Accounts and Payroll and Setting up network shares, Dymo Label Printer, Emails and Address Books Converted.
This afternoon we are with a customer in Eathorpe, We are here to repair an issue with Outlook Express, We also remove search bars updated the antivirus and firewall and other general computer maintenance.
Good afternoon today we are at Castle Lane in Warwick, recovering a customers pictures from some SCSI drives that used to be in his dead computer that’s been hiding in a garage. The pictures were all recovered and transferred to CD for the customers use.
This afternoon we are in Warwick working for Sliding Sash Supplies Ltd, We are here to repair a computer that is not not loading, We ran a recovery and was able to then read the drive. The drive how ever was quite old so we installed in to an IDE Adaptor and transferred to another PC.
Good morning we are with a customer on Mill Street at Harbury in Warwickshire, We are here to setup the customers new laptop computer and to attempt to recover data from their broken computer.
Update: We setup the new laptop computer including installing software setting up security such a antivirus and firewall, installed the customers printer and scanner, and managed to recover the data from the broken computer including documents, Pictures, Music, Emails, Favourites, Address book and transferred them on to the new laptop computer
We are now with a customer on Newbold Terrace East in Leamington Spa, We are here to Install the customers new computer system including setting up antivirus and firewall security, Installing wireless to gain access to the internet and emails, Set up a Hewlett Packard Deskjet F2280 multifunction USB printer,Installed a Record Deck and Audacity, Plus we recovered data from an old pc including documents, Pictures, Music, Favourites Emails and address book for AOL and Contacts and calendar from Outlook.
Good Morning we are with a customer on Clinton Lane in Kenilworth, We are here to Install the customers new computer system, This includes installing antivirus and firewall security, Setting up wireless internet access, setting up the customers existing printer, and transferring the customers data from an older PC the data is including Documents, Pictures, Music, Favourites, Emails and the address book.
Good Morning, We are with a customer on Mountford Close in Wellesbourne, We are here to setup the customers new computer system, This includes installing the customers Software, setting up Antivirus and Firewalls, Installing the customers Existing printer, Connecting the Internet and Email Systems, As well as this we are recovering data from an old computer to transfer to the new PC, The data includes Documents, Pictures,Music, Emails,Favourites and the address book.
Good Morning we are with a customer on Moss Paul Close in Leamington Spa, We are here to Install a New Computer system which includes Setting up the customers Software Printers and Internet connection, We are also here to rescue data from a broken computer, We manage to Recover all the customers Documents, Pictures, Music, Favourites, Emails and the Address Book.
We are now with a customer on New Street in Cubbington, We are here to set up a Toshiba laptop computer, Install the wireless software and printer, We are also here to attempt a recovery of Data (Documents, Picture, Emails and Address Book) from an old computer that had died.
We are now with a customer on the Kenilworth Road in Leamington Spa, The customer has not been able to get Their Dell Computer to boot up, We Performed a recovery on the hard drive and was able to get the computer working and access all the customers data, We have recommended to the customer to backup any important information.
We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.
Good Morning we are with a customer on Beauchamp Road in Warwick, we are here to Set up a new computer system, This entails Installing the computer with any of the customers software that is required, Installing the Netgear ADSL Wireless Router, Protecting the computer with antivirus and firewall, setting up the emails and internet, Retrieving data from a 3.5″ IDE hard drive from the old computer including My Documents(The advantage of doing this was that we did not have to repair the existing computer plus usually quicker), Pictures, Music, Emails and address book, as well as installing viewers for Powerpoint, and installing the 2 Printers here (one Brother Laser printer and one HP multifunction inkjet).
We are with a Customer on Gaveston Road in Royal Leamington Spa, We are here to repair a Sony Vaio Laptop Computer that is giving the hard drive error “Unmountable Boot Volume”, We succeed in performing a recovery here and recommend the customer to backup any important data to their external hard drive in case the problem reoccurs.
Good afternoon we are now with a customer on Valley Road in Radford Semele. We are here to solve the customers problem which is that the computer is not starting up and giving the error “DISK BOOT FAILURE”, we manage to recover this computer and recommended that the customer backup his important data and pictures.
We are with a customer in Albert Street at Old Milverton in Leamington Spa, The customer has a dead laptop computer which they require to recover it’s Data, This is successful and we are able to transfer all the customers data to another computer.
For the last job today we are at a customers on Chesford Crescent at Warwick, We are here to repair the customers Laptop computer which is giving a hall.dll Error, To check this computer we booted to system recovery Console and attempted to read the hard drive this resulted in the error “unable to enumerate directory”, This meant the hardrive was unreadable so we had no choice but to attempt a recovery on the computer, this was successful and after being able to reboot in to windows we setup the customer with a backup system and left the machine backing up. The reasoning for this is that the data involved was critical to the customer and having had one issue it seemed quite likely another may occur.
Update as it happens 2 days later the repaired machine died and the backup of the laptop computer saved the customer from having to repay for data recovery, the only thing to note here is if your using a hard drive to backup to then you need to remember it is also a mechanical device and it is worth retiring the back up drives every 2 years to avoid failure.
Good Morning, Today we are on Bridge End at Warwick in Warwickshire, The job here is to setup and install a new computer, Recover data from an old broken computer such as pictures documents and emails, Then setup and test the customers printer and scanner.
We are in Still Kenilworth to setup a new laptop computer.This included transfering all the customers data (Documents,Pictures,Music,Emails,Etc) from an existing machine with a broken lcd screen, as well as installing the existing Wireless Printer, We are also setting up a backup system.
We are with a customer in Barford this morning to set up a new computer system, as well as installing the software we have also connected it to a Network Printer and transferred data to it from an old computer and recovered his Emails and contact list.
We have been called out to do an Emergency computer data recovery in Kenilworth.
The Laptop computer had been dropped one concrete floor smashing the screen to pieces and the customer had after speaking to me had decided to rushed out to buy a new Sony Vaio Laptop Computer, We came and managed to extract the customers data from the old computer and transfer to the new computer. We also Installed the customers programs for him.
So he was up and running again within 5 hours of breaking his old computer.