Documents and pictures gone missing at Stratford upon Avon in Warwickshire

We are now with a customer on Shottery Road at Stratford upon Avon in Warwickshire. we are here because after a Trojan virus got on to the customers Dell Inspiron laptop computer, they performed a system restore to return the system to normal but in doing so their documents music and pictures have disappeared , so we are here to attempt a recovery of the missing data.

Update all the documents recovered , updated the Antivirus to AVG 2012 and ran a malware scan which found a number of issues including a Trojan downloader virus.