Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.
Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.
We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.
Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.
Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.
For our last job today we are with a customer at Palmer road at Whitnash in Warwickshire, the customer has reported issues with their computer and we here to help. They have an email that wont delete and the www.telegraph.co.uk was not opening on Microsoft Internet Explorer 8.
My Second job for today is in Kenilworth the issue is that the router shows a link to the exchange but unable to connect, on all my previous troubles of this kind it has been the password Corrupted at the Internet Service Provider, on this one how ever it is the router that was at fault, so we replaced the ADSL Modem with a new Wireless ADSL Router.
Next today we are in Kenilworth to fix a Netgear ADSL Router Problem the router appears to be working fine but the details for the admin are missing so we reset the Router to defaults and put the original settings back in taking care to write the details in to a safe area should we need to go check the router again.
We are now in Eathorpe near Leamington Spa, We are here because the customer has reported that Internet Explorer has been blocked on her computer system, What we had to do here was reset the winsocks and TCP/IP settings and this repaired the issue.
Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.
Update : We tested this one with the -extoff extension and it worked fine so we removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.
Good morning today we are with a customer at Bascote between Ufton Southam and Long Itchington in Warwickshire, We are here because the customers computer is running slow and has a never ending stream of pop ups appearing on the screen these are usually titled Adserving or Aedgency.com, To remove this we had to edit the startup files in the registry, Removed temporary files, Ran a Trojan virus remover, and once cleaned we setup a backup system.
Good Morning, Today we are with a customer on Mountford Close in Wellesbourne, We are here to change over the customers broadband from Tiscali to BT Internet, and other computer maintenance such as updating their Antivirus to AVG 9.0 and running a Malware Scan and check the computer is running correctly..
Next today we are with a customer in Barford to repair a broken dial up internet connection, the issue here is that Outlook Express gives errors 0x800CCC90 and 0x800CCC0E. We fixed these issues and then updated the customers antivirus to AVG 9 and Zone Alarm firewall to the latest version.
Good Morning we are working on an Emergency Call Out at Cocksparrow Street in Warwick, We are here because the customer is having problems connecting to the internet, for this we tested the line and found that it was not working correctly, so we called the internet service provider which in this case was Orange and managed to get the customer up and running again.
For the Next job today we are at a customers back at Milverton in Leamington Spa, We are here to look at the customers Dell Laptop Computer, The issue with the computer is that it has intermittent internet issues.
Good Morning today we are starting at a customers on Palmer Road in Whitnash, We are here to look at the Customers Internet Troubles, Its determined that the trouble is caused by a faulty ADSL Modem which we replace and test.