Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.
Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.
We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.
Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.
Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.
For our last job today we are with a customer at Palmer road at Whitnash in Warwickshire, the customer has reported issues with their computer and we here to help. They have an email that wont delete and the www.telegraph.co.uk was not opening on Microsoft Internet Explorer 8.
All repaired within the hour.
Good afternoon we are now with a customer on the Wellesbourne Road at Barford in Warwickshire, we are here to change the customers broadband from Tiscali Internet (TalkTalk) to BT Internet.
Whilst here we helped the customer to order his own .co.uk domain name and Email hosting Package.
Next today we are still at Kenilworth in Warwickshire with a customer on Kineton Road, we are here because the Customers Asus laptop is not working with the internet.
This morning we are working for Pentastic Ltd at cubbington near Leamington Spa in Warwickshire to help repair a laptop computer, the fault with it is that the internet is not working on this machine.
To repair this computer we reset the TCPIP and winsocks and cleared the internet cache files.
Now we are at Kenilworth in Warwickshire to perform Computer Maintenance on a customers PC
Update: This turned out to be a router issue and just required to be reset along with the virgin cable modem.
My Second job for today is in Kenilworth the issue is that the router shows a link to the exchange but unable to connect, on all my previous troubles of this kind it has been the password Corrupted at the Internet Service Provider, on this one how ever it is the router that was at fault, so we replaced the ADSL Modem with a new Wireless ADSL Router.
Next today we are in Kenilworth to fix a Netgear ADSL Router Problem the router appears to be working fine but the details for the admin are missing so we reset the Router to defaults and put the original settings back in taking care to write the details in to a safe area should we need to go check the router again.
For our Last job today we are at a customers in Leamington Spa repairing an issue on a computer in which Internet Explorer is crashing when the customer is using Amazon.
Good morning we are with a customer on Farm Street at Harbury in Warwickshire, We are here because the customer has reported a problem connecting to the internet.
Update: We solved this and had the customers broadband and computer running smoothly and fully up to date in less than an hour.
We are now with a customer on Fisher Road in Bishops Itchington, The customer has been having trouble connecting to the Broadband and we are here to solve the problem.
We are now in Eathorpe near Leamington Spa, We are here because the customer has reported that Internet Explorer has been blocked on her computer system, What we had to do here was reset the winsocks and TCP/IP settings and this repaired the issue.
We are now with a Customer on Woodbine Street in Leamington Spa, We are here to install the customers laptop computer on to an ADSL wireless router.
We are now with a Customer on Austin Edwards Drive in Warwick, We are here to install the customers laptop computer on to a Virgin cable wireless router.
Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.
Update : We tested this one with the -extoff extension and it worked fine so we removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.
Good Morning today we are with a customer on Birches Lane in Kenilworth, We are here to setup the customers desktop and laptop computers with a new ADSL wireless router.
Update while here we also fixed an issue the customer was having with Microsoft Outlook
Good morning today we are with a customer at Bascote between Ufton Southam and Long Itchington in Warwickshire, We are here because the customers computer is running slow and has a never ending stream of pop ups appearing on the screen these are usually titled Adserving or Aedgency.com, To remove this we had to edit the startup files in the registry, Removed temporary files, Ran a Trojan virus remover, and once cleaned we setup a backup system.
Good Morning, Today we are with a customer on Mountford Close in Wellesbourne, We are here to change over the customers broadband from Tiscali to BT Internet, and other computer maintenance such as updating their Antivirus to AVG 9.0 and running a Malware Scan and check the computer is running correctly..
Next today we are with a customer in Barford to repair a broken dial up internet connection, the issue here is that Outlook Express gives errors 0x800CCC90 and 0x800CCC0E. We fixed these issues and then updated the customers antivirus to AVG 9 and Zone Alarm firewall to the latest version.
Good Morning we are working on an Emergency Call Out at Cocksparrow Street in Warwick, We are here because the customer is having problems connecting to the internet, for this we tested the line and found that it was not working correctly, so we called the internet service provider which in this case was Orange and managed to get the customer up and running again.
For the Next job today we are at a customers back at Milverton in Leamington Spa, We are here to look at the customers Dell Laptop Computer, The issue with the computer is that it has intermittent internet issues.
Good Afternoon we are with a customer in Wellesborne, to fix a problem with the customers internet.
Good Morning today we are starting at a customers on Palmer Road in Whitnash, We are here to look at the Customers Internet Troubles, Its determined that the trouble is caused by a faulty ADSL Modem which we replace and test.