For the next job today we are at a customers in Warwick to prepare for changing the internet service provider, the email account has been with Tiscali for a long time but now it seems Spam Filters are beginning to block the email servers IP address range so we have set the customer up with a Gmail account so they can make sure that they don’t loose any contact and in a few months when they are happy all working fine we can go back in and order a new internet service provider.
Good morning today we are starting in Warwick to setup a HP wireless printer on a replaced wireless router for a customer.
This needed the HP wireless inkjet printer setting up to work with the BT router which required the printer to be attached via a USB cable to transfer the settings details (some of the HP Wireless printers allow you to enter the details directly on the LCD), and Then reconfiguring the laptop and 2 net books to work with it.
First job this Afternoon I am at Kenilworth in Warwickshire we are here to repair the customers Dell computer system this looked as though we required the network card replacing , The Dell computer also required us to attempt a repair on its outlook PST Files.
For this Dell computer repair it turned out that the drivers for the existing network card needed updating from the Microsoft Windows updates and the Microsoft outlook issue was an error clearing the clean file flag and it required a hot fix from Microsoft installing to Repair this issue.
This morning I am in Coventry at Matrix Lasers Setting up and New Computer on the existing network.
Here we are transferring the Documents, Setting up Sage Accounts , installing a PCI parallel port card to run an Epson dot matrix printer , transferring emails and address book, generally attempting to make the new machine visually similar to the one that it’s replacing.
This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.
Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.
This afternoon we on Ferndale Drive at Kenilworth in Warwickshire, we are here to do some maintenance on an old Desktop Computer running Windows XP and a Netbook PC connected to a BT Infinity Wireless Router.
On the Desktop Computer we updated the antivirus to a current Version , reinstalled the wireless Adaptor and checked the startup files and Edited the Registry.
Its worth noting that on installations of BT Infinity that I come across with the Router sat on top of the Openreach Modem seem to generate a lot more heat and appear to get speed issues so I would recommend that the modem is wall mounted to combat this or at least separate on the area that they are situated in.
Out at Whitnash today and it would appear that Sky are actually sending out letters warning about spam to there customers, But unfortunately they are basing the information on the reported ip address which changes if the user has unplugged the power to the router, as it happens on this computer the customer has unplugged the router on a regular basis.
We checked the customers machine and did find and remove rootkit virus , this is a virus that attaches it’s self to a main system file and can be pretty hard to find, also we have to change the password on the customers hotmail account it would seem the password had been stolen some how.
This Morning we are at Leamington performing a check up on a couple of computers one desktop and one laptop. The desktop is pretty good just needed an update to the antivirus program and the HP printer scanner software loading to correct a scanner issue. The laptop has been very lucky i guess not used to much as it had no antivirus installed this was rectified and the machine given a malware clean up.
This afternoon we are at The Cambrige Villa Hotel in Warwick .
We have a Dell dimension PC to repair with no screen output after removing the video and memory boards and giving them a clean we have a working machine again.
2nd job of the day is in the working units at The Mill on Mill Lane, Little Shrewley near Hatton here we have a HP Laserjet wireless Laserjet to install and make work correctly over the wireless network with an Apple Macbook Pro also to add to the fun it is using Sage accountant inside Parallels with Windows XP running virtually. this was all setup and tested much to the customers relief she had been using as left by another computer person with it connected via usb leads which i have to add looked dangerous.
This morning i have a computer in Warwick with no power getting to the machine. After checking the fuses (by the way its almost never the fuses or the power switch) and the mains , We put a new power supply unit in to the machine and tested it , This was all that was needed on this machine but a simular set of faults are apparent when the motherboard, processor or memory simm boards have a fault.
This Afternoon im at Aztec Design on Aragon drive just off of the Mtyon Road in Warwick it seems the ADSL Router we fitted here with an Bridged access point system to cover the house has an odd fault, We discovered that it looses the settings upon power failure and at other intermittant times. this has been replaced underwarranty and tested all seems well
Last job of the day is at Barford the customer has had trouble connecting to the internet, its a BT Home Hub router so we reset and it’s all back up and working, going to keep an eye on this one if it happens again i guess the router is over heating and needs replacing.
First job Today is at Kenilworth Cleaning up a Hewlett Packard PC removing data and games and Setting up an email account. on this one as there was no data to keep we went straight to the emergency recovery partition and wiped the machine it was running very slow before the wipe after running like new and just needed the correct drivers for the added wireless adapter loading and a new email address for the new user.
This morning we are in North Leamington to put in place a backup system for a basic external USB harddrive for this we are using the free download from microsoft called synctoy, The reason im using this here is that it is pretty easy to use and does not take to long because it only copies updated files.
This afternoon i am on Grange Gardens in Wellesbourne to see a computer that is giving a blue screen of death and rebooting. To be honest the machine is fairly aged but the data is important so we booted in to recovery console and attempted to read the drive this resulted in the “Drive can not be enumerated” error message and we then attempted to run a check disk on the harddrive, this is a 50/50 situation and takes a good 60 to 90 minutes to complete but as the data was urgent we tried it and suceeded.The important thing to remember is that although it was working straight after there still might be an issue with the hardrive so we left the customer backing up his data to an external hardrive.
UPDATE as is the case in murphy’s law 2 weeks after we did this the computer died again but the customer was happy due to the fact his data had been saved and he had taken on board the warning and updated his backup each time he used.
My First Job Today is in Warwick giving a HP Computer a check up, updated the antivirus and removed a few unneeded Programs.
Good Morning, Today we are starting on a Desktop PC at Warwickgates. This PC was dead with no power so first of all we tried a new Power Supply Unit which resulted in no change so at this point we changed tactic and removed the video card and memory boards gave them a clean and retested still the same no power, next was to reseat the processor this fixed the machine and it was able to run. (if it had not worked it could have been a faulty memory stick processor or even the mother board and because of the age would probably have been uneconomic to repair).
Although the machine was now working this was not the end as it seemed some one had been playing on less reputable sites and had filled the machine with malware so much so that the machine ran like an old 286( the PC was running extremely slow), so we cleaned up the machine and got it running much better.
In warwick today my only job is to reset the settings on a Belkin Router, then make a desktop PC work with it the first problem is its running Windows XP and its existing Wireless Card does not cope with WPA security, so we disabled the original Wireless Card and added a new Wireless USB adaptor that supports XP. all tested and working with all devices.
First job This morning we are in Warwick helping to tutor a customer in selling items via Amazon market
This morning we are at Leamington Spa and have a Dell Desktop PC with a registry error on boot up, This appears to have been caused by a McAfee internet security upgrade going wrong, on this one we had to restore the system to an earlier date, run the windows updates untill all up to date then reinstall the Mc Afee upgrade as downloaded from the internet .
This morning we are at Wellesbourne in Warwickshire repairing a desktop computer that is running slow one issue that may occur here is that if the fan on the processor is pulling the air towards the heat-sink there will be a large deposit on it which will increase the heat and then the processor will shut down sections of the processor in case of failure. This one has a bit of a carpet on the processors heat sink but the main issue has been caused by some malware which we removed by editing the registry and running a Malwarebytes scan
This morning we are at Kineton in Warwickshire with McGurk Performance Cars . We are here to repair one of the computers in the office it has an odd fault with the wireless, So we removed the Netgear Wireless PCI Card and added a new Wireless USB adapter.
Good Morning we are currently at Honiley in Warwickshire setting up and New Computer for a customer, This is consisting of data transfer from the old Desktop PC. Installing Software such as Sage Accounts and Payroll and Setting up network shares, Dymo Label Printer, Emails and Address Books Converted.
Good morning today we are in Leamington Spa at Abacus Business Services to perform a repair on a computer, and various other computer maintenance including checking the Antivirus.
The Second job is Also in Leamington Spa computer maintenance for a customer in Beverley Road this one required windows and driver updates.
This Morning we are at the Cambridge Villa Hotel in Warwick, We are here to perform some computer maintenance.
Now we are in Warwick to remove a fake antivirus from a Laptop computer called My Security Shield, It is believed the customer may have click a link on an email and the only thing this software does is to try to take money from the customer for its use. We edited the registry and removed this Fake Antivirus before scanning with Malwarebytes to make sure all clean then updated the computers antivirus and firewall security.