Office missing from an Acer Aspire Series 3 new computer installation and wireless printer install at Kenilworth in Warwickshire

Good morning we are with a customer on Lindsey Crescent at Kenilworth in Warwickshire, we are here because the customer has reported an issue with running Microsoft Office 2010 on their Acer Aspire Series 3 Laptop Computer.

When tested we find that there is a registry issue preventing the user profile from loading and the computer was locking up with in minutes of powering up followed by a blue screen of death stating that a memory error had occurred.

We first attempted to run the factory restore which maintains the users data this resulted in an error “WIM apply image fail error 0x45D (1117), upon reboot this resulted in a boot loader missing message.

At this point we stripped the computer and removed and backed up the customers documents, pictures and any thing else in the user folder to another computer.
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We then restarted the computer holding the alt key and tapping the F10 key this loaded the factory reset menu which as we now had a backup of the customers data allowed us to run the factory restore to defaults.

Reinstall the customers programs and data, and install the customers HP Officejet Pro Wireless multi function Printer.
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New Computer Installation at Whitnash near Royal Leamington Spa

We are now with a customer on Golf Lane in Whitnash near Royal Leamington Spa, We are here to set up the customers new computer including transferring data setting up internet, email,Scanner, Printer and install a SATA DVDRW drive.

Update: 280410 We come back here a few days later to solve an issue with the customers Corel Videostudio Express 2010, it kept reporting “Insufficent Memory”, This issue was solved by upgrading the audio and video drivers to the latest available direct from the manufacturer.

Internet Explorer and Outlook Express not Loading in Kenilworth

Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be a piece of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.

Internet Explorer not Working After Windows Update in Leamington Spa

Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.

Update : We tested this one with the -extoff extension and it worked fine so we  removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.