This morning I am in Coventry at Matrix Lasers Setting up and New Computer on the existing network.
Here we are transferring the Documents, Setting up Sage Accounts , installing a PCI parallel port card to run an Epson dot matrix printer , transferring emails and address book, generally attempting to make the new machine visually similar to the one that it’s replacing.
This afternoon we are at Wolston in Warwickshire working for Dental Chrome Systems of Coventry. We are here to repair a laptop computer with a “Profile Error” on boot up this machine is running Microsoft Vista and had just been running some updates the night before the error had occurred. We ran system restore and took it back to the point before the updates and got the machine working properly again, then we made sure the internet security was up to date, reinstalled the updates and tested by rebooted a few times, The machine is still working.
Today we are with Matix Lasers of Coventry, one of the problems we have here is sage locking out users with the error “The user you entered is already logged in” to get around this you need to find the queue.dta file and rename or delete it, It is usually found under Program files, Sage,Company number.
This morning we are at a customers in Coventry to solve an internet banking problem on 4 out of 5 of the customers computers.
After spending some time updating the antivirus, Flash and JAVA on all the computers involved we rang The Royal Bank of Scotland, We discovered after a lengthy call that the bank had changed the website substantially but had not added a code to reload the page so literally all we needed to do was clear the browser cache and press F5 Grrrr. It does not take much to produce good code but bad code can waste an awful lot of time!.
Good morning, We are with Matrix Lasers in Coventry to solve an issue on their emails, The symptoms are an error 0x800c0133, This turned out to be a corrupt inbox caused by the PST file exceeding 2GB , We reduced the size of the PST by archiving old emails and then Created a new working PST and transferred the customer current Emails.
Good morning, We are with a Customer at Keresley Village in Coventry, We are here to fix a few computer problems, The first is to remove a Trojan virus and other malware from a Toshiba Laptop Computer, Setting up a new email account on their BT business domain setup, and setting up an Autocad compatible program to read DWG files.
Next today we are with a customer on Foreland Way at Keresley in Coventry, We are here to remove a Trojan Virus from the computer and then update the customers antivirus to AVG 9, and check the firewall. Oddly this virus had been effecting the DVD Drive in normal operation making discs unreadable.
Took about 2 hours to get home tonight the traffic was moving ok but I guess the snow put every one off better safe than sorry.
Good Morning today we are starting with a customer at Westwood Heath in Coventry. We are here to resolve some minor issues with an Apple Mac Computer the first issue requires us to all ways allow Key chain Access the second is that the computer is always loosing connection to the internet, This is resolved by fixing the router to one channel .
For the next job today we are at Matrix Lasers at Holbrooks in Coventry, We are here because one of the main sales machines running Windows XP is not seeing the network, To clear this we checked the machine for malware then deleted the network driver, reset the winsocks and TCPIP Stack, Reset the computer and reloaded the network drivers, This fixed the machine.
Good Morning today we are with a customer at Gibbet Hill in Coventry , We are here because the customers computer is running slow, The computer it’s self seems to be running correctly so we have removed unneeded programs from the start up on the laptop computer and edited the registry the machine is faster but still quiet slow it has been determined that the Dell Inspiron 1525 Laptop computer that has been supplied with Vista and only 1Gb of RAM is under the required specification, To make it run smoothly in fact all vista machines should have a minimum of 2 Gb of Ram, This has been recommended and the customer has ordered.
This afternoon we are with a customer in Coventry our task to day is to perform general computer maintenance such as removing unwanted or unneeded programs editing the registry checking the antivirus and firewall are working correctly.