Wireless installation trouble shooting and computer repair / clean up at Tysoe between Banbury and Stratford upon Avon in Warwickshire

Good morning, today we are with Tachman Central at Tysoe between Banbury and Stratford on Avon in Warwickshire.

We are here because the customer has just moved offices and after a week of being fine the computers are failing to connect to the internet.

We tested the BT broadband and found it top be working correctly 7 Megabit download seemed very good for a village location .

The customers Acer laptop computer required the network stack drivers and settings to be reset and an easier to remove trojan virus was removed by running a malware scan whilst at it we also removed toolbars and other unneeded programs and cleaned up the registry.

On the desktop computer after checking was found to have a faulty network cable.

Whilst here it was noted that the customer was having troubles with an Android phone (Samsung Galaxy Ace), The customer had been complaining it lacked memory and also had been using the included software and a cable to transfer pictures what I suggested was that he should use Dropbox and have that transfer the pictures as the phone comes with only 2 GB RAM we removed any unused programs and installed Dropbox although its a bit slow to upload from the phone after the initial run of 80 photos it seemed to work fine.

Andriod Phone Support
Andriod Phone Support

Computer running slow at Temple Herdewyke between Warwick Southam and Banbury in Warwickshire

Good morning we are with a customer near Falklands Place at Temple Herdewyke between Kineton and Southam in Warwickshire, we are here to repair a computer that the customer reports as running slow.

We find after examination that the antivirus has been disabled by a rootkit virus , malware and other Trojan viruses.

To resolve this we edited the registry and ran a Malwarebytes scan this removed the problems from the computer and gave us a position from which we could remove and reinstall the antivirus program.
Antivirus