Internet Explorer not Working After Windows Update in Leamington Spa

Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.

Update : We tested this one with the -extoff extension and it worked fine so we  removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.

ftav.exe Virus on a Computer in Leamington

Good afternoon we are with a customer on Church Hill in Royal Leamington Spa, We are here to remove a Virus that uses random letters plus ftav.exe, The symptoms are a green shield in the resident program icons, We removed  this problem by editing the registry, Deleting the Virus Files from the Application Data and Temp Files, And then checked clear by running a Malwarebytes Scan, The Norton antivirus here was very out of date and needed the use of the Norton removal tool to uninstall from the computer, We replaced this with the free AVG antivirus and Zonealarm firewall.