Laptop computer maintenance and Android phone support at Royal Leamington Spa in Warwickshire

Good afternoon, we are now with a customer on Astley Close in Royal Leamington Spa Warwickshire.

We are here to give the customers Acer and Sony Vaio laptop Computer some general computer maintenance as well as some Dropbox support for a HTC Android phone.

The first computer we look at is the Sony Vaio laptop, The issue with this machine is fairly simple, it seems that Microsoft Internet Explorer upgraded to version 10 the day before and that caused Windows Live Mail to work off line, Unfortunately the option for this did not exist in the Windows Live Mail program, and the customer had been using Mozilla Firefox . all we had to do here was load Internet Explorer open the file menu and turn the work off line option off then back on again, this resulted in the customers email functioning normally again.

The next computer was a Toshiba Satellite laptop computer this one was running slow upon further investigation it was found that the Norton 360 antivirus and security had failed in some way. We removed Norton and reinstalled and then the computer was running at full speed again, also on this machine the customer wanted to transfer photos from a HTC Android smart phone the standard route is via a supplied USB cable but is cumbersome mistakes can be made and connectors damaged, leads lost etc, So for this one we installed Dropbox on the computer and the Andriod smart phone and enabled it to transfer pictures when ever it is logged in to a wireless network to keep the data usage costs down.

HTC Smart Phone Android Support and Norton Laptop Computer Maintenance

Printing problems at Leamington Spa in Warwickshire

Good morning we are with a customer on Beverley Road at Leamington Spa in Warwickshire, we are here because the customer has reported problems printing with their Epson printer.

Update: This one turned out to be a cartridge had emptied during cartridge replacement it seems to be a common problem with refilled cartridges of a this type if not left to rest over night before installing.

Tiscali ( Talktalk ) internet trouble after AVG internet security installed at Leamington Spa in Warwickshire

Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.

Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.

We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.

Computer email problems at Milverton in Royal Leamington Spa

Good afternoon we are with a customer on Bankfield Drive at Milverton in Royal Leamington Spa, we are here to check an issue with downloading attachments from BT Yahoo webmail, the machine has been checked for viruses, malware and tested with google mail, so it appears to be a BT Yahoo issue , we are obtaining more help via BT Customer help online, they put us on to a support rep via the telephone and in the end reset the DNS at there end and got us to cycle the power on the router .

Wireless printer not working at Leamington Spa in Warwickshire

We are now with a customer on Greatheed Road at Leamington Spa in Warwickshire, we are here because the customer has reported that their HP printer is not printing , so we need to check what the issue is and if able to get working the customer has never been able to get it Installed as a wireless printer.

Update: Whilst here we tested the HP Deskjet F4580 Printer and found that its wireless is faulty, the BT Infinity is working perfectly, the wireless on the Dell 1545 Laptop was functioning but not at full speed only downloading at 20 megabits per second, whilst cabled and on my wireless test phone it produced above 35 megabits on download. we also updated the customers antivirus to AVG 2012 which found an uninstalled virus in the downloads folder called Trojan Horse Cryptic.BSC, luckily it seems it was downloaded but not running. (several faults occurring here )

Computer with a blank screen at Leamington Spa in Warwickshire

Good morning today we are with a customer on the Radford Road at Leamington spa in Warwickshire, we are here to investigate a computer that has power but no screen display output.

Update: upon Investigation it was found that a surge had tripped the power supplies thermal switch, all we needed to do here was removal the power and in the time taken to confirm the power lead worked the thermal switch had reset. this was then tested all working for now, quite lucky as it goes.

More than one antivirus on a computer at Leamington Spa in Warwickshire

Next today we are on Northumberland Road at Leamington Spa in Warwickshire we are here because the customers computer is running slow.

The issue here is that Lavasoft have released a program called Ad-Adware Pro Security and if your using Ad-Aware the malware remover they will offer you this product as a trial, the thing to remember is that you most probably already have an antivirus program installed on your computer so the options are to uninstall your current antivirus if your thinking of taking or not installing the pro version. If you do accidentally install two antiviruses on one computer it will slow the machine down substantially.

Email Problems in Leamington

For our first job today we are with a customer in Leamington Spa, the issue here is that the emails are not sending from the customers computer.

Update:- This one looks like its an issue at Tiscali as the customer is a professional client we have recommended and ordered Web hosting and a .co.uk Domain name, this will give the customer the option to easily change broadband supplier at a later date.

Hp Scanner trouble

In Leamington Spa this morning to fix a broken Hewlett Packard multifunction printer the scanner is not working correctly so we downloaded the latest driver from HP and installed this fixed that issue and a few other tweaks to keep the machine running nicely.

Unmountable Boot Volume in Leamington Spa

We are with a Customer on Gaveston Road in Royal Leamington Spa, We are here to repair a Sony Vaio Laptop Computer that is giving the hard drive error “Unmountable Boot Volume”, We succeed in performing a recovery here and recommend the customer to backup any important data to their external hard drive in case the problem reoccurs.