Good afternoon we are with a customer in Kineton Between Warwick and Banbury, The customer has reported a problem on one of their computers in which each time their antivirus removes a Trojan virus it keeps reappearing on their computer after it has been shut down or rebooted.
After editing the registry, deleting the temporary files and clearing the cache we ran a Malwarebytes Scan which found and removed the files which were causing the Trojan virus to reappear.
Good afternoon we are with a customer on the Chase Meadows in Warwick, The customer has reported several problems on their notebook computer running Microsoft Windows XP, the first problem was that the computer had lost all of the customers data, it seems the customer had purchased the computer from a previous employer and the computer had been set up to synchronise when returned to the office, some how the computer had been reset to be used as a stand alone machine and this had hidden the protected data, this required us to run system restore and return to a previous state which also solve a lesser issue with synchronising an Apple iPhone this had stopped working after a Microsoft Windows update for Apple had installed.
Now we have a fully working computer we are able to reproduce the customers original fault which was that they were unable to save any thing in to the documents folder, the documents folder is in fact an offline folder to solve this we just upped the limit on the offline folder size.
Whilst here we also checked that the backup system was backing up the Offline folder with all the customers data.
Good morning we are with www.noflatbatteries.com at Leamington Spa in Warwickshire, we are here to repair sound problem with one of the companies computers, after fixing the issue on the computer we checked the companies website to see which pages need work for future optimisation.
Next today we are with a customer on Castle Close at Warwick in Warwickshire, we are here because the customer has reported problems connecting to the internet at their premises, after some investigation it is found that the Linksys ADSL modem router has lost some of its set up information, we reset the correct ADSL log in setup information and reinstall the wireless security and tested with their computers.
We are now with Flooring inspirations on Wharf Street at Warwick in Warwickshire, we are here to replace a faulty router with a new Netgear DSN1000 Router, after which we do but get random Connection issues on the customers Dell Computer, to solve this problem we fixed the wireless channel , cleared the TCP IP , winsocks, cache and the DNS and this fixed the issue.
Good afternoon we are now with a customer on Campriano Drive at Warwick in Warwickshire, we are here to solve a problem with a McAfee subscription update as supplied by their BT Infinity package.
We managed to sort this over the phone it turned out to be an incorrectly set time and dated, causing a security certificate error when trying to download the update from the internet.
Today we are in Warwick just off of the Myton Road with Aztec Design installing a Wireless Bridge system of two Access Points, The main objective of this is to share the Buildings Internet connection in the office on the side of the house with with the rest of the building, We managed to accomplish this using only 2 access points one which has to be wired to the main router and the other in a strategic location in the centre of the house on route to the room requiring access.
Hello this morning we are with a customer in Warwick not to far from the hospital, We are here to repair the customers computer, the computer needed a new DVD writer to replace a faulty CDRW drive, and for some reason the printer needed reinstalling.
Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,
The Second of the day is for solving a Webmail issue on a computer running Windows XP
The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.
UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to how the ADSL system tries to keep fault lines alive.
Good Morning today we are starting with a computer repair for a customer in Warwick.
The problem on this computer is that it is running slow so we will check the registry run a virus scan and run a Malwarebytes scan to make sure the machine is clean.
It is also worth checking the fan on the processor is not clogged up with dust hair and carpet as this will raise the processor temperature which on the better processors higher temperature equals slow the processor down to compensate.
Good Afternoon, We are with a customer on Austin Edwards Drive in Warwick, We are here because the customer is having problems with Internet Explorer locking up their computer, We fix this computer by Editing the Registry, Removing all unneeded programs and toolbars and then running a malware which removed a few trojan viruses.
We are now with a customer on Price Close West on the Chase Meadows in Warwick, The Problem here is the customers computer is unable to open Outlook.
Update: This one was due to a couple of issues the main one being that the PST file was corrupt this was solved by running the scan program and running the option to reset the panes.
This afternoon we are with a customer in Warwick, We are here to repair a computer that is running Slow.
The Problem here was two fold in that the fan on the processor was clogged with a few years or dirt and carpet which increased the temperature , and the other was a Trojan Virus that was stealing the rest of the processor time, The End Result is a machine that functions much better.