Virus and malware removal on a slow running computer at Clifton on Dunsmore near Rugby in Warwickshire

Good morning today we are with a customer on Church Street at Clifton on Dunsmore near Rugby in Warwickshire.
We are here to repair a computer that the customer has reported they had a virus on the Sony Vaio laptop computer running Windows 7 which they attempted to remove but since then has been running Slow and producing a blue screen with the error message Kernel inpage error.

Computer Repair Clifton on Dunsmore Rugby

To repair this computer we ran a Malwarebytes scan which revealed some Trojan Virus problems and the possibility that the main cause is a virus hidden in the system files this is known as a root kit virus, to fix this we had to turn off the system restore service in the System Protection tab ran the antivirus root kit removal tools which found and removed the root kit virus, we then turned back on the system protection, created a new restore point and updated the antivirus definition.

This machine is now clean of viruses and working at its expected speed.

Network and Computer Support at Princethorpe

This afternoon we are working at the Wood House Hotel on the Leamington Road between Weston under Wetherley and Princethorpe, We are here to get a computer running on their network, Seems there are 2 issues here one was the network connector on the wireless router had not locked in correctly, and the other was that the tcpip stack had been corrupted on the computer so just needed resetting.