We are now with a customer on Webster Avenue in Kenilworth, We are here to repair several computer problems.
The desktop computer here has Trojan viruses and malware which we removed and then updated the antivirus software.
We reset the Router to include Wireless security.
The Philips Laptop has wireless issues and a fan that is not working, We stripped the laptop, Cleaned the fan and then reassembled this solved the fan issue, Removed and reinstalled the wireless driver which gave us working wireless .
We are with a customer on Barrowfield Road in Kenilworth, We are here to Set up the customer new laptop computer with an O2 ADSL Wireless Modem Router, As well as this we make sure the computer is fully up to date with any antivirus and other security updates.
We are at a customer in Leek Wootton, We are here to setup a Samsung NC100 netbook computer system this includes Installing PCC Cash Book Plus, Setting up to use a Hewlett Packard Laserjet 1200 printer and connecting to the customers Wireless Network.
We are now with a customer on Jordan Close in Kenilworth, We are here to update the customers Antivirus and check other issues on the computer here, Also the Nvidia Geforce drivers , Zone Alarm, and Adobe Reader have also been updated.
Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be a piece of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.
We are with a customer on Birches Lane in Kenilworth,We are here to setup a backup system for an external USB hard drive that the customer has purchased, for this we are using the download from microsoft , The reason for using this is that it is pretty easy to use and does not take more than a few minutes to update because it only copies the files that have been changed since the last backup.
Next today we are with a customer in Kenilworth, We are here to setup the customers new Compaq Desktop PC, This consisted of Installing the customers required software, Transferring data from an old IDE hard drive from a previous computer, and Setting up an Existing Epsonj DX5000 printer.
Good afternoon we are now with a customer on Heyville Croft in Kenilworth, We are here to remove a fake antivirus from a Sony Vaio laptop computer, The fake is called Internet Secuirity 2010 its aim is to relief you off some money for a product that does not exist.
Update This version seemed to be helped by a Trojan downloader virus and had attached its self to the system files in effect we were forced to lose the system restore folder or get the virus back.
Good afternoon today we are at a customers on Sovereign Close in Kenilworth, We are here because the customer has reported that their computer is running very slow. On this computer we edited the registry and startup files and removed cleaned and refitted the processors heat sink and fans .
Good Morning we are with a customer on Fishponds Road in Kenilworth, we are here because the customer has reported his laptop computer is running slow. After some investigation the computer was found to have a number of Trojan horse Viruses including the W32 patched virus. These were removed and the customers laptop computer was back to normal again.
Next today we are with a customer in Stoneleigh near Kenilworth, We are here to remove a fake antivirus called Personal Antivirus 2010, This computer was also infected with several Trojan Horse Viruses, and produced a Fake Blue Screen.
This morning we are with a customer in Kenilworth, We are here to remove a HTML Framer virus, After removing we also updated Internet Explorer to Version 8 and the customers version of AVG to Version 8
We are with a customer in Kenilworth, We are here to removal a worm called autorun.gl from a laptop and 3 pen drives. It seems the AVG installed is failing with this virus at the present time, so we have removed AVG and installed Avast Antivirus this was able to scan the laptop computer and remove all traces of the worm, We was then in a position to clean the Pen Drives using a utility downloaded from Avast.
Next today we are with a customer in Kenilworth, The customers laptop computer is giving disk read errors, On this one we ran a disk recover program and managed to get the laptop working again, As a precaution we have also made a backup of the customers data as there is no telling if a failure is around the corner.
Good Afternoon, We are with a Customer in Kenilworth, We are here to update the Quickbooks from 2006 version, The important thing here is to back up the data before you start, then update the program, followed by updating the data, then create a new backup so we have both before and after covered in case of any errors.
For the next job today we are with a customer in Kenilworth, We are here to update the customers Virgin Cable internet with a wireless Router and add to the network an Epson Wireless Printer and a Toshiba Laptop
The Last job today is for a customer in Kenilworth, We are here to install Sage ACT a customer database manager, the important thing here is to make sure the data from an old installation and the emails works as intended.
Now we are in Kenilworth to investigate a Laptop Computer that is not able to send Emails, Upon Examining the reasons why we found the computer had been blocked by Spam Haus, It had been blocked because of Several Viruses on the computer including Rootkits, Trojan Horses, We removed theese and requested the block to be lifted.
We are now with a customer in Stoneleigh to look at an issue with broadband, The issue here is no connection to the exchange, so we test with a known working modem and this is the same we then went to the master socket and tested and all was ok.
Update: The fault is traced to an internet wiring fault on the phone line.
We are in Still Kenilworth to setup a new laptop computer.This included transfering all the customers data (Documents,Pictures,Music,Emails,Etc) from an existing machine with a broken lcd screen, as well as installing the existing Wireless Printer, We are also setting up a backup system.
We have been called out to do an Emergency computer data recovery in Kenilworth.
The Laptop computer had been dropped one concrete floor smashing the screen to pieces and the customer had after speaking to me had decided to rushed out to buy a new Sony Vaio Laptop Computer, We came and managed to extract the customers data from the old computer and transfer to the new computer. We also Installed the customers programs for him.
So he was up and running again within 5 hours of breaking his old computer.
Good Morning We are at a customers in Kenilworth, We are here to setup a new computer system which includes Installing software, Setting up a HP C4380 Wireless Printer and an Epson LQ300 dot matrix printer, Transferring all the customers data from their old computer which consists of Sage Accounts and Payroll Data, Documents, Photos, Emails, Email Address Books and of course making sure it all works.
We are in Kenilworth on Grange Avenue repairing a Computer that has the error “Unmountable Boot Volume”, We performed a recovery on the hard drive here and recommend that the customer should backup any important data in case the problem reoccurs.
This Morning we are with a customer in Kenilworth, The customers Computer is not starting correctly and failing to boot up.
What had happened here was the processor had got to hot and started to shut down, which meant it had got so slow the computer had failed to shut down correctly before the power had gone when the customer attempted to power down, so we cleaned up the Heat sink on the processor and ran a repair on the hard drive and left the machine in a working state backing up the data in case any further issues arise.
This afternoon we are at a customers in Kenilworth, We are here for Several jobs starting by Installing the customers new BT broadband router, Then setting up their new laptop computer and installing any needed software including AVG free antivirus Software and setting up an Existing Canon Pixma IP90 Printer, This was then finished up by transferring the customers data from an existing Laptop PC to the new laptop and testing that all is readable.
Logan IT is a Computer Services company providing onsite services for its customers based in Coventry and Warwickshire. the Services provided include the likes of computer repair and virus removal for clients in their business premises or homes in the towns of Royal Leamington Spa, Warwick, Kenilworth, Stratford Upon Avon, Coventry and the villages in the surrounding Area.