Good morning we are with a customer on Windy Arbour at Kenilworth in Warwickshire, we are here because the customer has reported that their computer is running very slowly, its found that the phone line has a noise quality issue which will effect the internet connection quality and will cause our intermittent internet problem, we investigate further and find that we also have a second issue slowing down the computer, that is the computer has 2 antivirus programs installed and they are conflicting with each other, after removing one and editing the registry, and checking all up to date this computer was working at a good speed again.
Good morning we are with a customer on Lindsey Crescent at Kenilworth in Warwickshire, we are here because the customer has reported an issue with running Microsoft Office 2010 on their Acer Aspire Series 3 Laptop Computer.
When tested we find that there is a registry issue preventing the user profile from loading and the computer was locking up with in minutes of powering up followed by a blue screen of death stating that a memory error had occurred.
We first attempted to run the factory restore which maintains the users data this resulted in an error “WIM apply image fail error 0x45D (1117), upon reboot this resulted in a boot loader missing message.
At this point we stripped the computer and removed and backed up the customers documents, pictures and any thing else in the user folder to another computer.
We then restarted the computer holding the alt key and tapping the F10 key this loaded the factory reset menu which as we now had a backup of the customers data allowed us to run the factory restore to defaults.
Reinstall the customers programs and data, and install the customers HP Officejet Pro Wireless multi function Printer.
Good morning we are with a customer on Jordan Close at Kenilworth in Warwickshire, we are here to look at a scanner issue on a HP Photosmart C7210 multi function printer, oddly the issue here is that the printer works fine but the scanner thinks its disconnected, the problem it seems is that the AVG internet security is blocking the HP solutions centre from keeping the scanner alive, this was confirmed by first trying to disable the AVG firewall which failed and still gave a scanner disconnected error, then as AVG needed updating from version 9 to version 2012 we removed the internet security and tested which worked on the scanner.
Up on loading the new AVG 2012 it then showed as disconnected again even with the firewall disabled, we have logged a support ticket with AVG and are awaiting their response.
We are with a customer along the Priory Road at Kenilworth in Warwickshire, we are here to setup an Apple iPad with a Windows Computer , updated the firmware, set up internet bookmarks and AOL email as well as performing other computer maintenance.
This morning we are with a customer at Kenilworth in Warwickshire to install a backup system for an external USB hard drive for this we are using the download for Synctoy from Microsoft , the reason for using this is that it is pretty easy to use and does not take to long because it only copies the files that have been changed.
Next today we are with a customer on Birches Lane at Kenilworth in Warwickshire. we are here to check an Apple iPhone and an Apple iPad that has stopped sending and receiving emails plus other computer problems.
Update Vodafone have discontinued their 360 service this means any phones using email on Vodafone will need to use an alternative outgoing Email Server.
For the next job today we are on the Warwick Road in Kenilworth to configure an in house broadband network including at least 2 Wireless Access Points to allow the wireless to work on all 3 floors of the Building.
This afternoon we are at a customer in Kenilworth to help them reinstall their computer systems after a house move.
This required a Wireless USB Adapter to get it all working now, But it seems we may be back in the next few weeks to setup a wireless access point system as at the moment the wireless only Covers 1/3rd of the house
First job this Afternoon I am at Kenilworth in Warwickshire we are here to repair the customers Dell computer system this looked as though we required the network card replacing , The Dell computer also required us to attempt a repair on its outlook PST Files.
For this Dell computer repair it turned out that the drivers for the existing network card needed updating from the Microsoft Windows updates and the Microsoft outlook issue was an error clearing the clean file flag and it required a hot fix from Microsoft installing to Repair this issue.
This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.
Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.
This afternoon we on Ferndale Drive at Kenilworth in Warwickshire, we are here to do some maintenance on an old Desktop Computer running Windows XP and a Netbook PC connected to a BT Infinity Wireless Router.
On the Desktop Computer we updated the antivirus to a current Version , reinstalled the wireless Adaptor and checked the startup files and Edited the Registry.
Its worth noting that on installations of BT Infinity that I come across with the Router sat on top of the Openreach Modem seem to generate a lot more heat and appear to get speed issues so I would recommend that the modem is wall mounted to combat this or at least separate on the area that they are situated in.
Today started in Kenilworth to clean up an old desktop pc that was not booting, and help setup a new laptop.
Followed by setting up Windows networks shares for a firm of designers in Leamington Spa it seems no one likes file permissions.
The next job is also in Kenilworth is to retrieve data from a broken laptop (To Expensive to repair as most likley needs a replacement Motherboard) and transfer to a new laptop all data recovered and a very happy customer.
First job Today is at Kenilworth Cleaning up a Hewlett Packard PC removing data and games and Setting up an email account. on this one as there was no data to keep we went straight to the emergency recovery partition and wiped the machine it was running very slow before the wipe after running like new and just needed the correct drivers for the added wireless adapter loading and a new email address for the new user.
My Second job for today is in Kenilworth the issue is that the router shows a link to the exchange but unable to connect, on all my previous troubles of this kind it has been the password Corrupted at the Internet Service Provider, on this one how ever it is the router that was at fault, so we replaced the ADSL Modem with a new Wireless ADSL Router.
Next today we are in Kenilworth to fix a Netgear ADSL Router Problem the router appears to be working fine but the details for the admin are missing so we reset the Router to defaults and put the original settings back in taking care to write the details in to a safe area should we need to go check the router again.
This morning we are in Kenilworth to setup a new laptop computer.This included transfering all the customers data (Documents,Pictures,Music,Emails,Etc). as well as installing the existing Wireless Printer.
This morning we are at a customers in Kenilworth to repair a computer the fault with the computer is that it keeps loosing its time and date, This is most likley to be a CMOS Battery issue so we opened up the case and found it needed a CR2032 battery which was replaced and fixed the problem.
This morning we are at a customers in Kenilworth to setup a new Sony Vaio Laptop this evolves transferring the data from the customers old laptop setting up any software required and making the computer work with the Wireless Network and a HP Printer.
For our last job of the day we are again at a customers in Kenilworth to repair a Desktop computer which has no power (Dead) it required an ATX power supply unit which we swapped out with the faulty one after confirming this to be the case.
Good morning, We are with a customer on Rouncil Lane in Kenilworth, We are here to solve an issue where by outlook 2007 is crashing, After investigating the event log we found a number of event id error numbers 1000,5000,1002,2000. These suggested an issue with the MSO.DLL or corrupt pst, tested in safe mode and it seemed to be working fine so unlikley to be a PST file fault, Disabled all addins no change, in checking the event log further we found that some windows updates had been applied in the last 7 days, So we removed and reinstalled Service Pack 2 and this repaired the fault.
Good Morning we are with a customer on Clinton Lane in Kenilworth, We are here to Install the customers new computer system, This includes installing antivirus and firewall security, Setting up wireless internet access, setting up the customers existing printer, and transferring the customers data from an older PC the data is including Documents, Pictures, Music, Favourites, Emails and the address book.
We are with a customer on Fishponds Road in Kenilworth, We are here to solve an issue with the customer laptop and his wireless network. This on turned out to be a driver issue on the laptop we removed reset and reinstalled the Intel Wifi Link 5100AGN driver and was able to get it working again.