Removing a back door and rootkit zero access (malware and a virus) from a computer at Leamington Spa in Warwickshire

We are with a customer on The Fairways at Leamington Spa in Warwickshire. The customer has reported a browser hijack and other malware and other computer virus problems.

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All virus removal tools are disabled by this rootkit and we had to load in safe mode then run the removal tools, it seem McAfee are not currently recognising the root kit Zero Access and we removed by installing the free version of Avast antivirus.

Tiscali ( Talktalk ) internet trouble after AVG internet security installed at Leamington Spa in Warwickshire

Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.

Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.

We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.

More than one antivirus on a computer at Leamington Spa in Warwickshire

Next today we are on Northumberland Road at Leamington Spa in Warwickshire we are here because the customers computer is running slow.

The issue here is that Lavasoft have released a program called Ad-Adware Pro Security and if your using Ad-Aware the malware remover they will offer you this product as a trial, the thing to remember is that you most probably already have an antivirus program installed on your computer so the options are to uninstall your current antivirus if your thinking of taking or not installing the pro version. If you do accidentally install two antiviruses on one computer it will slow the machine down substantially.

Internet Explorer not Working After Windows Update in Leamington Spa

Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.

Update : We tested this one with the -extoff extension and it worked fine so we Β removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.