We are with a customer on The Fairways at Leamington Spa in Warwickshire. The customer has reported a browser hijack and other malware and other computer virus problems.
All virus removal tools are disabled by this rootkit and we had to load in safe mode then run the removal tools, it seem McAfee are not currently recognising the root kit Zero Access and we removed by installing the free version of Avast antivirus.
We are now with a customer on Warwick New Road at Leamington Spa in Warwickshire, we are here to help support the customer who has had a virus issue and can now not install a wireless adaptor.
Update: The virus had effected the exe file association so we edited the registry, installed the wireless adaptor, upgraded the antivirus and installed Open Office.
We are now with a customer on Greatheed Road at Leamington Spa in Warwickshire, we are here because the customer has reported that their HP printer is not printing , so we need to check what the issue is and if able to get working the customer has never been able to get it Installed as a wireless printer.
Update: Whilst here we tested the HP Deskjet F4580 Printer and found that its wireless is faulty, the BT Infinity is working perfectly, the wireless on the Dell 1545 Laptop was functioning but not at full speed only downloading at 20 megabits per second, whilst cabled and on my wireless test phone it produced above 35 megabits on download. we also updated the customers antivirus to AVG 2012 which found an uninstalled virus in the downloads folder called Trojan Horse Cryptic.BSC, luckily it seems it was downloaded but not running. (several faults occurring here )
Next today we are on Northumberland Road at Leamington Spa in Warwickshire we are here because the customers computer is running slow.
The issue here is that Lavasoft have released a program called Ad-Adware Pro Security and if your using Ad-Aware the malware remover they will offer you this product as a trial, the thing to remember is that you most probably already have an antivirus program installed on your computer so the options are to uninstall your current antivirus if your thinking of taking or not installing the pro version. If you do accidentally install two antiviruses on one computer it will slow the machine down substantially.
This afternoon we are at a customers in Leamington Spa, we are here to remove a fake antivirus
The Avast antivirus program has been up dated to version 7 this can be downloaded from http://www.avast.com/free-antivirus-download
We went to Whitnash near Leamington Spa on Tuesday the 21st of Feburary for a computer repair, to find a Trojan virus that was designed look like a police fine to scare users in to paying for a fake fine, Pretty easy to remove it took about an hour with updating the antivirus to a newer version and checking all clear happily virus removal a success.
This Morning we are at Leamington performing a check up on a couple of computers one desktop and one laptop. The desktop is pretty good just needed an update to the antivirus program and the HP printer scanner software loading to correct a scanner issue. The laptop has been very lucky i guess not used to much as it had no antivirus installed this was rectified and the machine given a malware clean up.
This Morning we are in Royal Leamington Spa removing several Trojan virus and other malware from a Desktop PC.
Good afternoon we are with a customer on Church Hill in Royal Leamington Spa, We are here to remove a Virus that uses random letters plus ftav.exe, The symptoms are a green shield in the resident program icons, We removed this problem by editing the registry, Deleting the Virus Files from the Application Data and Temp Files, And then checked clear by running a Malwarebytes Scan, The Norton antivirus here was very out of date and needed the use of the Norton removal tool to uninstall from the computer, We replaced this with the free AVG antivirus and Zonealarm firewall.
Next this morning we are at a customers at Leamington Spa in Warwickshire , We are here to repair a laptop computer that is running slow and upgrade the Customers AVG Antivirus from 8.5 to Version 9.
Good evening we are at a customers by Brookhurst School in Leamington Spa, We are here to removal a fake antivirus called XP Antivirus and a couple of Trojan Virus from the customers machine, after removing the Trojan Virus we updated to the antivirus to AVG 8.5 and finished by leaving Spybot scanning the computer to make sure that the machine is clear of any malware.
Logan IT is a Computer Services company providing onsite services for its customers based in Coventry and Warwickshire. the Services provided include the likes of computer repair and virus removal for clients in their business premises or homes in the towns of Royal Leamington Spa, Warwick, Kenilworth, Stratford Upon Avon, Coventry and the villages in the surrounding Area.