Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.
Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.
We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.
Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.
Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.
Next today we are at Langcliffe Avenue on the Woodloes in Warwick, we are here because the customers internet has stopped working, after testing we find its an issue with the length of the telephone extension line to the ADSL modem that’s installed here, however in the past 6 years since it was installed their requirements have changed, so we have altered the wiring to make it work, upgraded to a wireless ADSL modem router and set up the computers here to work via wireless .
Next today we are with Lighthorne Lamb at Lighthorne in Warwickshire, the customer is having problems with the internet at this location, this is traced to a Faulty BT Router which is reset for now but is quite old and will need replacing in the near future.
Phew last job of the day we are now in Lillington Between Leamington Spa and Cubbington . We are here to setup a new router on an aol broadband system, The old router is a BT one that looks like its been used for 6 years or more one of the original ones aol provided when it first launched broadband. still we managed to find all the details and set up a netgear wireless router in its place.
This Morning we are at Stratford upon Avon in Warwickshire working for terry-green trouble shooting a bridged wireless access point system. fault found and system left in good working order. We think the BT engineer must have been powering on and off the Netgear WN802T Access Points to quickly.
This afternoon we at at a customers at Stratford upon Avon in Warwickshire after testing we found that the customers fairly old BT Router had failed so we rang up BT for a replacement and lent the customer our spare test one till the replacement arrived.
This morning we are at Stockton village near Southam in Warwickshire, We are looking at a customers broadband problems, For some reason the router had lost its ADSL log in information so we reentered and tested by emulating a power cut and this solved the ADSL broadband Problem.
This morning we are at Bishop’s Itchington between Southam and Kineton in Warwickshire to change a Wireless ADSL Router , this consists of making all the computers work on the new router and transferring the Wireless HP Printer.
Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,
The Second of the day is for solving a Webmail issue on a computer running Windows XP
The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.
UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to how the ADSL system tries to keep fault lines alive.
Good Morning, We are with a customer on the High street in Henley in Arden, We are here to Install a Netgear wireless ADSL modem router and connect to all the computers and wireless devices at the customers premises.
Update: There was an issue with receiving wireless signal in the kitchen downstairs, We worked out that is was to do with lead in the roof just above the kitchen and with this knowledge we repositioned the router and managed to get a usable internet connection.
We are now at a customer on Coten End in Warwick, Our Customer has a really old machine running Windows 3.1 that is not going pas the Windows Logo on Startup.
Update After testing we found that it was cause by an old faulty USB Broadband Modem, If it was left disconnected on boot up the computer worked fine, Even odder was that if reconnected after you could still access the internet, We have recommended a new computer and to get the Broadband modem Replaced with a network router.
Good Morning Today we are with a customer at Grump Street in Ilmington, We are here to fix the customers broadband problems, The problem being that the customers could see the router but not the internet, On this one it required the winsocks and tcpip stack to be reset and some other computer maintenance.
Good Morning today we are starting at a customers on Palmer Road in Whitnash, We are here to look at the Customers Internet Troubles, Its determined that the trouble is caused by a faulty ADSL Modem which we replace and test.
Good morning, We are with a customer on Salemorton Court at Limetree Village near Cawston, Rugby. We are here to Install the customers wireless router on Tiscali broadband , Setup the Customers Email System, As well as performing general computer maintenance such as updating their antivirus and firewall to the latest versions, and installing an Epson multifunction printer.
Good morning today we are with a customer on the Woodloes in Warwick, We are here to fix a broadband problem on the talktalk ISP they gave us a second line support number to use should the issue arise again this is 0870 087 8046.
Update this number has been withdrawn i guess to many people found it over the last 6 months