Documents and pictures gone missing at Stratford upon Avon in Warwickshire

We are now with a customer on Shottery Road at Stratford upon Avon in Warwickshire. we are here because after a Trojan virus got on to the customers Dell Inspiron laptop computer, they performed a system restore to return the system to normal but in doing so their documents music and pictures have disappeared , so we are here to attempt a recovery of the missing data.

Update all the documents recovered , updated the Antivirus to AVG 2012 and ran a malware scan which found a number of issues including a Trojan downloader virus.
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Broadband Setup Stratford upon Avon (Bridgetown)

Good afternoon we are now with a customer at Bridgetown in Stratford upon Avon, our purpose here is to connect the customer laptop to connect the customers Laptop computer to the internet.

Update the issue here was with the Network driver so to repair it we had to remove the Intel Wireless adaptor reset winsock and the tcpip stack then rebooot and reinstall the drivers.