Good morning today I am with a customer near Lewis Road at Radford Semele in Warwickshire, we are here because the customer has reported issues with using his Apple Macbook Pro Computer, It seems the problems the customer has on his Apple Macbook Pro are all to do with driver issues and need to be downloaded from the internet, unfortunately the internet service provider is Enta and the tariff has never been upgraded so the download speed obtainable (70 Kilobits per Second) is only about twice the speed of an old fashioned dial up connection (35 to 40 Kilobits per Second), the customer is already with sky for his telephone and TV package so we have ordered their Sky broadband unlimited package which they have reported should run between 1 and 4 Megabits per second and come back to fix the computer issues after the Sky Broadband has been activated.
We are on Offchurch Lane in Radford Semele, The customer has reported that the mouse cursor keeps freezing whilst they are using their IBM Thinkpad laptop computer, We ran the Spybot, Adaware and Avivra Scans on this computer and found a number of Viruses and malware which was removed, This solved the issues reported
Good afternoon we are now with a customer on Valley Road in Radford Semele. We are here to solve the customers problem which is that the computer is not starting up and giving the error “DISK BOOT FAILURE”, we manage to recover this computer and recommended that the customer backup his important data and pictures.
This morning we are at a customers in Radford Semele to repair a computer the fault with the computer is that it keeps loosing its time, Date and hard drive Settings, This is most likley to be a CMOS Battery issue so we opened up the case and found it needed a CR2032 battery which we changed and fixed the problem.