We are now with a customer on Packwood Close at Stratford upon Avon in Warwickshire, We are here to perform some maintenance on the laptop and desktop computers here including checking antivirus is up to date, Checking that the machines are running correctly.
Blue Screen of Death in Warwick
For the last job today we are in Warwick to Examine a computer that is blue screening, After investigation we find that there is a Trojan horse virus on the computer, and after removal every thing is working fine again.
Antivirus updating and various computer support at Napton and Southam in Warwickshire
We are with a customer supporting 3 computers between 2 premises on Roman Way at Southam in Warwickshire, and on Hillside at Napton on the Hill, The task here is to make sure all antivirus programs are fully up to date and any other computer maintenance which will help the running of these computers.
Repairing a Dead Computer in Warwick
We are now with a customer on the All Saints Road in Warwick, The customer is reporting that the computer is dead.
Update: This one just needed the Video Card, Memory, and Processor, all to be removed connectors cleaned and reseated.
Rootkit Virus Removal in Cubbington
We are with a customer on Queen Street in Cubbington, The customer has Reported that their laptop computer is running slow.
Update: this machine had a Rootkit virus which we cleared, Updated the antivirus and firewall security on the computer and ran a malware and virus scan which removed several Trojan Viruses.
Laptop Memory Upgrade in Leamington Spa
We are now at Leam Terrace in Leamington Spa, We are here to install and test Memory on a Laptop Computer.
Time and Date Clock Stopped on Dell Laptop in Warwick
Good evening we are now at the staff accommodation Block in Lakin Road at Warwick Hospital in Warwick, We are here to repair a Dell Inspiron 1545 laptop computer that is not holding the time and date correctly.
Update: due to lack of foresight Dell have made this one a complete strip down job it took approximately 90 Minutes in total to strip the machine replace the battery ( CR2032 ) and rebuild the laptop to a working state, When it really could have needed the cover for the memory on the base being 2 cm bigger.
A Computer freezing at Stratford upon Avon
We are with a Customer on St Marys Road in Stratford upon Avon, The customer has reported that the computer system here is Locking up, We edited the Registry Removed some Trojan Virus and Malware, Updated Drivers, updated Internet Explorer 7 to Version 8, The main issue here was a fake antivirus called PC Doc Pro V5 which had not installed properly and was causing the system to freeze.
Problems with Outlook on the Chase Meadows in Warwick
We are now with a customer on Price Close West on the Chase Meadows in Warwick, The Problem here is the customers computer is unable to open Outlook.
Update: This one was due to a couple of issues the main one being that the PST file was corrupt this was solved by running the scan program and running the option to reset the panes.
Finishing laptop installation at Long Itchington in Warwickshire
We are with a customer on the Stockton Road at Long Itchington near Southam in Warwickshire, We are here because the customer has attempted to run the recovery disk on a HP Pavilion DV9700 laptop computer, Unfortunately the disk supplied does not contain the correct drivers for the laptop. We get around this by temporarily plugging in a wireless USB adaptor and connecting to the customers internet to download the correct drivers from the HP website. It needed drivers for the audio, Chipset, Modem, Touchpad, TV Tuner, Onboard video card, Onboard wired network card and the Wireless LAN to complete this repair.
Rootkit and Trojan Virus Removal in Balsall Common
Good Morning we are with a customer on Burberry Grove in Balsall Common, the customer has reported that the browser has been hijacked. We found and removed a rootkit virus, Trojan viruses and other Malware, We then ran a malware scan to make sure all clear.
Permissions Issues and other Computer Maintenance on Church Road at Snitterfield between Wolverton Tiddington and Bearley in Warwickshire
Good morning we are with a customer on Church Road at Snitterfield between Wolverton Tiddington and Bearley in Warwickshire, The customer has reported that computer was running slowly and kept reporting permissions issues which needed repairing so we removed any unneeded programs, edited the registry & startup files, and updated the customers antivirus and firewall as well as installing the latest Windows updates.
BT internet email trouble at Harbury in Warwickshire
Good afternoon we are now with a customer on Park Lane at Harbury in Warwickshire, We are here to repair a problem with the email on the customers computer, This required TCP/IP and Winsocks Repairing.
Updating Security and Windows Updates in Warwick
We are now with a customer on Puckerings Lane in Warwick, We are here to perform general maintenance on their computer system, Such as updating the antivirus and firewall systems, Running Windows Updates, ETC.
My Security Engine – Fake Antivirus Removal at Warwick Gates
We are with a customer at Bushy End on the Warwick Gates in Warwick, We are here to remove a fake antivirus called “My Security Engine”, the aim of this program is to scam money and credit card details, we removed this from the customers computer system and checked for other viruses and malware.
Computer running slow at Wolston in Warwickshire
We are now with a customer on Main Street at Wolston in Warwickshire. We are here because the customer has reported that their computer is running very slow, its a Compaq Presario laptop computer running Microsoft Windows Vista we cleaned up the computer by editing the registry and running a Malwarebytes scan which helped matters, but it was supplied with only 1 Gigabyte of RAM and Microsoft Windows Vista really needs 4 Gigabyte of RAM or more to work smoothly, We have recommended the customer to buy a 4 Gigabytes RAM upgrade for which we have supplied the part numbers.
Computer Repair Wireless Installation and Trojan Virus Removal in Kenilworth
We are now with a customer on Webster Avenue in Kenilworth, We are here to repair several computer problems.
The desktop computer here has Trojan viruses and malware which we removed and then updated the antivirus software.
We reset the Router to include Wireless security.
The Philips Laptop has wireless issues and a fan that is not working, We stripped the laptop, Cleaned the fan and then reassembled this solved the fan issue, Removed and reinstalled the wireless driver which gave us working wireless .
Browser Hijack and Missing Documents at Marton
We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.
Computer Running Slow at Admington
Good morning, We are with a customer at Admington near Shipston on Stour, We are here because the customer has reported an problem with the speed of the computer being very slow. After checking we edited the registry, and removed Tool bars,Viruses and Malware from the computer system to effect a complete repair.
Computer Running Slow at Alderminster
Good morning, We are with a customer on the Shipston Road at Alderminster, We are here because the customer has reported an issue with the speed of the computer being very slow. After checking we edited the registry, and removed Tool bars,Viruses and Malware from the computer system to complete the repair.
Fake Windows Security Program Removal in Marton
We are now with a customer on North Street in Marton, We are here to remove a fake antivirus program calling its self Internet Security 2010, This is done by editing the Registry and removing all associated files. 
Access Point Installation at Kineton in Warwickshire
Good afternoon, We are now with a customer on the Southam Road Near Gaydon and Kineton in Warwickshire, We are here to test the viability of using Netgear wireless access points to extend the range of the customers wireless broadband from an office in the main house to an annex at the other side of the building, After surveying and testing several set ups it was found to be cost prohibitive at this time, The issue here is that the building is made from thick cotswold Stone and although we could get a signal though its would require a minimum of 3 wireless access points to keep the signal strength high enough to use, So may be worth another look when the prices come down but at the moment it is cheaper to install another line and pay for broadband for a few years.
Computer Rebooting on the Rugby Road at Royal Leamington Spa in Warwickshire
Good Morning, We are with a customer on the Rugby Road at Royal Leamington Spa in Warwickshire, We are here to look at a Packard Bell computer that has a rebooting issue, This one turned out to be a Java Script Virus which we removed.
Installing AOL broadband in Stratford upon Avon
Good morning, Today we are with a customer at Cherry Orchard in Stratford upon Avon, We are here to help the customer configure their Modem Router for use with AOL broadband, and set up their Email account on the computer.
Computer Backup System in Balsall Common
This morning we are with a customer on Needlers End Lane in Ballsall Common to install a backup system for an external USB harddrive for this we are using a Sync Program from microsoft , The reason for using this is that it is pretty easy to use and Quick because it only copies the files that have been changed.
Update to get the WD USB external hard drive to work here we had to also install a USB 2.0 PCI Card, It seems the ones supplied on board could not supply enough power for the drive.
Unmountable Boot Volume in Leamington Spa
We are with a Customer on Gaveston Road in Royal Leamington Spa, We are here to repair a Sony Vaio Laptop Computer that is giving the hard drive error “Unmountable Boot Volume”, We succeed in performing a recovery here and recommend the customer to backup any important data to their external hard drive in case the problem reoccurs.
Various computer support at Wolston in Warwickshire near Coventry
Good morning we are with a customer at Wolston in Warwickshire near Coventry, We are here to upgrade the customers antivirus and firewall plus setup a backup system for Windows XP to a memory stick to transfer information between two computers.
Dead Computer in Stratford upon Avon
We are at a customers on Tiddington Road in Stratford upon Avon to repair a Compaq computer which is Dead (it has no Power) it requires an ATX power supply unit which we replaced after confirming the fault.
Installing a Screen Calibration Device in Leek Wootton
We are now with a Photographer Customer at Leek Wootton in Warwickshire, We are here to Set up and Train in the use of a Spyder 3 Elite which is a screen calibration device for use by any profession that needs colour matching between screen and print outs.
Computer Running Slow at Marton
Good Morning, Today we are with TopGrass at their Birdingbury Road Location in Marton, We are here today because the customer is reporting that one of the computers are running Slow.
Update: on this one there was a number of programs using to many resources for this computer, We removed Google Desktop and other memory resident programs that were not required, Updated the antivirus to Avast and installed and ran a Malware Scan
Wireless printer trouble at Wellesbourne in Warwickshire
Good Morning, Today we are with Employment Law Training in Wellesbourne, We are here because the new Wireless Kodak ESP7 all in one printer is giving problems with the scanner interface, we have updated the firmware and software to the latest versions available but are still having issues, To progress any further here we have had to raise a support ticket with Kodak (0870 2430270) unfortunately this also means we have to return another day after they have responded.
Update after a number of Calls we obtained an error code 2005.
Dead Computer to repair and Other Maintenance at Balsall Common in Warwickshire
Good afternoon, We are with a customer on Station Road at Balsall Common in Warwickshire, We are here because the customer has reported that his computer needs repairing the fault described is that the computer is powering up but has flashing on the screen.
Update after some investigation it was found that the computers power supply was not functioning correctly so we replaced the unit and tested, We also updated the customer antivirus and firewall programs to the latest versions.
Computer not Booting up in Radford Semele
Good afternoon we are now with a customer on Valley Road in Radford Semele. We are here to solve the customers problem which is that the computer is not starting up and giving the error “DISK BOOT FAILURE”, we manage to recover this computer and recommended that the customer backup his important data and pictures.
New Computer and Broadband Installation at Leek Wootton
Good morning, We are with a Customer on Tidmarsh Road in Leek Wootton, We are here to set up the customers new Sony Vaio all in one computer, this includes Installing all the customers required software, setting up both of the customers printers a HP Laserjet and an Epson Inkjet, Transferring data from the customers old desktop computer, Setting up Favourites Emails and Address Books, Installing the customers new ADSL wireless router, and setting up a sync backup system.
Odd USB Device Fault in Warwick
We are now at a customer on Coten End in Warwick, Our Customer has a really old machine running Windows 3.1 that is not going pas the Windows Logo on Startup.
Update After testing we found that it was cause by an old faulty USB Broadband Modem, If it was left disconnected on boot up the computer worked fine, Even odder was that if reconnected after you could still access the internet, We have recommended a new computer and to get the Broadband modem Replaced with a network router.
Broadband Installation at Leamington Spa
We are now at Arlington Avenue in Leamington Spa, We are here to connect the customer laptop to a wireless router, as well as check the internet ,Install and check Emails on Outlook and update the antivirus to Norton 360 V4.
Blue Screen of Death in Leamington Spa
Good Afternoon, We are now with Gary Maxwell Photographer at Lillington in Leamington Spa, We are here because the customer has reported a Blue Screen with the error “IRQL NOT LESS OR EQUAL TO”
Update: After checking the memory and the hard drive the only option we had was to reinstall Windows XP and updated all drivers. We then backed up all the data in case off any further issues.
Installing a Computer Backup System in Leek Wootton
This morning we are with Wootton and Co in Leek Wootton near Warwick, We are here to set up an external usb harddrive backup system for the customers photos. The software we have setup uses a sync system, the main reason for using this is it only copies the updates files which means a complete usable backup in case of Emergency. This unit also includes a memory card reader to go straight from the Camera’s card and a screen to view the images.
Setting up a Scanner at Heathcote Park
We are now with a Customer on Birch Court at the Heathcote Park near Warwick Gates, We are here to help the customer Repair the connection between their scanner and the computer.
Printer not working in Warwick
Good morning, We with a customer on the High Street in Warwick, We are here to solve a printing Issue on the customers Epson printer
Update this just required the Epson’s printer drivers reloading.