We are now with a customer on Jordan Close in Kenilworth, We are here to update the customers Antivirus and check other issues on the computer here, Also the Nvidia Geforce drivers , Zone Alarm, and Adobe Reader have also been updated.
Internet Explorer and Outlook Express not Loading in Kenilworth
Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be a piece of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.
Setting up a Backup System in Kenilworth
We are with a customer on Birches Lane in Kenilworth,We are here to setup a backup system for an external USB hard drive that the customer has purchased, for this we are using the download from microsoft , The reason for using this is that it is pretty easy to use and does not take more than a few minutes to update because it only copies the files that have been changed since the last backup.
Internet Explorer not Working After Windows Update in Leamington Spa
Good Afternoon, For our next job today we are with a customer on Binswood Avenue in Leamington Spa, We are here because the customer has reported after a Windows Update the computers Internet Explorer stopped working.
Update : We tested this one with the -extoff extension and it worked fine so we removed incompatible addons and removed unneeded toolbars, and this solved the customers issue, we then also ran a malware check to make sure the computer was clean.
Fixing a Dell Computer that does not Boot Up in Leamington Spa
Next today we are with a customer on Archery Road in Leamington Spa, We are here to fix a Dell Computer that is no longer starting up correctly.
Wireless Router Installation in Kenilworth
Good Morning today we are with a customer on Birches Lane in Kenilworth, We are here to setup the customers desktop and laptop computers with a new ADSL wireless router.
Update while here we also fixed an issue the customer was having with Microsoft Outlook
Rescuing Data from a Laptop at Old Milverton in Leamington Spa
We are with a customer in Albert Street at Old Milverton in Leamington Spa, The customer has a dead laptop computer which they require to recover it’s Data, This is successful and we are able to transfer all the customers data to another computer.
Compaq Computer Installation in Kenilworth
Next today we are with a customer in Kenilworth, We are here to setup the customers new Compaq Desktop PC, This consisted of Installing the customers required software, Transferring data from an old IDE hard drive from a previous computer, and Setting up an Existing Epsonj DX5000 printer.
Wireless Troubleshooting in Kenilworth
We are with a customer on Rouncil Lane in Kenilworth, We are here to check on the customers wireless installation problems and advise on other computer and network issues.
ftav.exe Virus on a Computer in Leamington
Good afternoon we are with a customer on Church Hill in Royal Leamington Spa, We are here to remove a Virus that uses random letters plus ftav.exe, The symptoms are a green shield in the resident program icons, We removed this problem by editing the registry, Deleting the Virus Files from the Application Data and Temp Files, And then checked clear by running a Malwarebytes Scan, The Norton antivirus here was very out of date and needed the use of the Norton removal tool to uninstall from the computer, We replaced this with the free AVG antivirus and Zonealarm firewall.
Trojan Downloader and fake Antivirus Removal in Kenilworth
Good afternoon we are now with a customer on Heyville Croft in Kenilworth, We are here to remove a fake antivirus from a Sony Vaio laptop computer, The fake is called Internet Secuirity 2010 its aim is to relief you off some money for a product that does not exist.
Update This version seemed to be helped by a Trojan downloader virus and had attached its self to the system files in effect we were forced to lose the system restore folder or get the virus back.
Setting up VMware with Windows on an Apple Mac Air in Henley in Arden
This morning we are with a customer on the High Street in Henley in Arden, We are here because the customer has bough a new Apple Macbook Air running OS X Snow Leopard they need it setting up with his wireless network, The customer also wants to run Windows software on this machine so we looked at Parallels Desktop Version 4 and VMware Fusion 3, we opted to try the VMware Fusion as they provided a trial version on download and at this time Parallels seems to be in beta, when finished the VMware worked perfectly with the Quicken and Microsoft Office programs so we purchased the full versions.
Backdoor Trojan Virus Removal at Coten End in Warwick
Good afternoon, We are now with the Sign Depot at Coten End in Warwick , We are here because the customer has reported that their computer system is running Slow, We found and Removed a Backdoor Trojan YBF Virus.
Internet Problems on a Network in Warwick
Next today we are with A1 Sea Foods in Warwick, We are here to fix an issue on one computer in the network which can not connect to the Internet but can see the Network.
Installing a New Printer in Warwick
Good morning, Today we are with a customer in Warwick, We are here to setup a new printer on their computer system and perform a general check up on the PC’s antivirus and firewalls.
Dell Laptop Computer Data Recovery in Kenilworth
Next today we are with a customer in Kenilworth, We are here Primarily to recover data from a Dell Latitude D430 Laptop Computer and then quote for a replacement screen if worth doing.
Computer Clean up in Cubbington
Good morning today we are on The Grange in Cubbington, We are here to Clean up a customers laptop computer that is running particularly slow.
Update this one proved to be a combinationof a non moving fan which we cleaned up and got working , and Trojan Viruses including other malware which we removed
Domain Name and Email Hosting Installation at Warwick
Next today we are with Eastgate Engravers in Warwick, We are here to finish setting up a Customers Domain name hosting service and Email Addresses including setting up Outlook Express.
Malware removal annoying popups on a computer system at Bascote in Warwickshire
Good morning today we are with a customer at Bascote between Ufton Southam and Long Itchington in Warwickshire, We are here because the customers computer is running slow and has a never ending stream of pop ups appearing on the screen these are usually titled Adserving or Aedgency.com, To remove this we had to edit the startup files in the registry, Removed temporary files, Ran a Trojan virus remover, and once cleaned we setup a backup system.
Computer Freezing in Warwick
Good afternoon we are now with a customer on Bridge Street in Warwick, The issue here is that the Customers machine Locks up intermittently, for this one we need to check the heat sink to make sure the fan is clean and working, Edit the registry and remove malware and trojan viruses.
Changing broadband from Tiscali to BT in Wellesbourne
Good Morning, Today we are with a customer on Mountford Close in Wellesbourne, We are here to change over the customers broadband from Tiscali to BT Internet, and other computer maintenance such as updating their Antivirus to AVG 9.0 and running a Malware Scan and check the computer is running correctly..
Setting up a Laptop Computer in Warwick and Restoring Data
Good Afternoon, We are back with the customer on Chesford Crescent in Warwick to Install their new laptop computer system including setting up software and attaching printers and scanners, once ready we will set the machine to restore the data we backed up the other day from the customers failing laptop.
Wireless Laptop Computer and Networked Printer Installation
Good Morning today we are with a customer in Bishop’s Itchington , We are here to setup the customers new laptop computer and install a Hewlett Packard Photosmart 2575 multifunction network printer.
Skype and Webcam Installation in Kenilworth
Good morning, Today we are with a customer on Rouncil Lane in Kenilworth, We are here to help setup Skype and a Webcam on a Compaq Desktop Computer.
Computer Running Slow in Kenilworth
Good afternoon today we are at a customers on Sovereign Close in Kenilworth, We are here because the customer has reported that their computer is running very slow. On this computer we edited the registry and startup files and removed cleaned and refitted the processors heat sink and fans .
Laptop Computer Data Recovery and Backup at Warwick
For the last job today we are at a customers on Chesford Crescent at Warwick, We are here to repair the customers Laptop computer which is giving a hall.dll Error, To check this computer we booted to system recovery Console and attempted to read the hard drive this resulted in the error “unable to enumerate directory”, This meant the hardrive was unreadable so we had no choice but to attempt a recovery on the computer, this was successful and after being able to reboot in to windows we setup the customer with a backup system and left the machine backing up. The reasoning for this is that the data involved was critical to the customer and having had one issue it seemed quite likely another may occur.
Update as it happens 2 days later the repaired machine died and the backup of the laptop computer saved the customer from having to repay for data recovery, the only thing to note here is if your using a hard drive to backup to then you need to remember it is also a mechanical device and it is worth retiring the back up drives every 2 years to avoid failure.
Fake antivirus and Trojan Virus Removal in Stratford upon Avon
Good Afternoon, Next today we are with Contigeo in Stratford upon Avon, We are here to Remove a fake antivirus calling its self Internet Security 2010 which we accomplish and upon checking we found and removed several other Trojan Viruses and associated malware. We also performed some other general computer maintenance and upgraded the customers AVG 8.5 antivirus to version 9.
Some Computer Support in Leamington Spa
This morning we are with a customer in Leamington Spa, We are here to help the customer with various computer support and maintenance issues.
Dial up Internet Problems in Barford
Next today we are with a customer in Barford to repair a broken dial up internet connection, the issue here is that Outlook Express gives errors 0x800CCC90 and 0x800CCC0E. We fixed these issues and then updated the customers antivirus to AVG 9 and Zone Alarm firewall to the latest version.
W32 Trojan Virus in Kenilworth
Good Morning we are with a customer on Fishponds Road in Kenilworth, we are here because the customer has reported his laptop computer is running slow. After some investigation the computer was found to have a number of Trojan horse Viruses including the W32 patched virus. These were removed and the customers laptop computer was back to normal again.
ADSL Broadband Trouble on the Chase Meadows at Warwick
Good morning today we are with the Open Door Company at their Chase Meadows Location in Warwick, We are here to fix the customers broadband problem.
Wireless Trouble at Cubbington
Today we are with a customer at Furzen Hill Farm just outside Cubbington, we are here to resolve issues with the customers wireless Installation
Trojan virus removal at Wasperton near Barford in Warwickshire
This morning we are with a customer at Wasperton near Barford in Warwickshire, We are here because the customer has reported that there computer was running slow, On examination it was found that a number of Trojan Viruses had infected their computer system we removed these using Malwarebytes anti-malware software, edited the registry and ran a virus scan to check.
Now I am happy to report that the computer is now running normally.
PC Running Slow in Leamington Spa
Next this morning we are at a customers at Leamington Spa in Warwickshire , We are here to repair a laptop computer that is running slow and upgrade the Customers AVG Antivirus from 8.5 to Version 9.
Personal Security Fake Antivirus Removal in Stoneleigh near Kenilworth
Next today we are with a customer in Stoneleigh near Kenilworth, We are here to remove a fake antivirus called Personal Antivirus 2010, This computer was also infected with several Trojan Horse Viruses, and produced a Fake Blue Screen.
Data transfer at wolston near Coventry
Good morning today we are with a customer in Wolston near Coventry, We are here to help setup a Data Transfer system to take data from the main Computer to a backup computer on a regular basis.
Removing a Trojan Virus in Whitnash
Good afternoon, We are with a customer in Whitnash removing a Trojan Virus, this involves Editing the Registry and removing infected files.
Virus Removal and Computer Maintenance in Kenilworth
Good Morning and Happy New Year,
This morning we are with a customer in Kenilworth, We are here to remove a HTML Framer virus, After removing we also updated Internet Explorer to Version 8 and the customers version of AVG to Version 8
Very hot laptop in Warwick
For the last job today we are examining two Laptops at Bridge End in Warwick, One is not installing updates and the other is getting very hot and over heating. The first one was found to be a corrupt update so we uninstalled deleted the cache and reinstalled the updates .The Second required dismantling and the fan cleaning, it had got very clogged up with dust.
Noisy Laptop in Kenilworth
This morning we are in Kenilworth to investigate a noisy laptop amongst other general computer maintenance.
Update its turned out the noise was a faulty battery , whilst here we installed the customers Canon IP90 printer and updated their Antivirus