Apple support and wireless network printer installation at Tile Hill in Coventry

Good afternoon we are now with a customer at Tile Hill in Coventry we are here because the customer requires to link there Apple iPhone 5 with an Apple Mac and a HP Photosmart 5520 Wireless printer (Air Print compatible)

last week we determined that the Apple Mac required updating to Snow Leopard and had ordered from apple unfortunately this was only available via post and not electronic download.

We installed the 10.6.4 supplied updated to 10.6.8 upgraded the itunes from version 9 to version 11 this allowed us to link the phone to the mac to enable syncing of music etc

Apple Mac Support Snow Leopard 10.6.4

Then we installed the HP Photosmart 5520 wireless printer on to the customers network and loaded the drivers on to the Apple Mac.

In the end the customer was easily able to transfer music between the Apple Mac computer and the iPhone 5 as well as being able to print direct from either to the HP Photosmart 5520 wireless network printer.

HP Photosmart 5520 Wireless Network Printer

Various computer problems at Finham Coventry between Canley and Willenhall

Good afternoon next today we are with a customer at Finham in Coventry between Canley and Willenhall we are here to fix a number of computer problems.

Most of the computer issues here were simple to fix but a few are worth noting.

To print an email from BT Yahoo’s web site since the last web mail upgrade you now need to open the email and click actions then click print message other wise all you get is the advert, header and footer being printed.

BT Yahoo how to print an email

 

Repairing a power socket on a laptop computer onsite at Wellesbourne in Warwickshire

Good morning we are with a customer on Hammon Green at Wellesbourne in Warwickshire, we are here to effect a repair on an Acer Aspire 5738 / 5338 laptop computer that has a loose power supply socket, this will involve disassembling the computer and removing the main motherboard to see if the socket looks repairable and assuming that it does need re soldering and strengthening the socket before testing and reassembling .
Laptop Power Supply Connector Repair

Update: The Acer Aspire 5738 / 5338 laptop computer was repaired successfully, and as the machine was 2.5 years old it seemed prudent to change the CR2032 battery that holds the time date and CMOS information as they can last 3 to 5 years and normally would be inaccessible.

Onsite computer repair in Coventry

This morning we are in Coventry repairing a computer for a customer, the fault described is that the machine is not booting and the date is reading as 2003. We suspect it just needs a replacement battery so will be taking a selection of standard batteries.

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Update : as suspected to repair the mesh computer it needed a new battery this one required a CR2032.

Profile error on Microsoft Windows Vista at Wolston in Warwickshire

This afternoon we are at Wolston in Warwickshire working for Dental Chrome Systems of Coventry. We are here to repair a laptop computer with a “Profile Error” on boot up this machine is running Microsoft Vista and had just been running some updates the night before the error had occurred. We ran system restore and took it back to the point before the updates and got the machine working properly again, then we made sure the internet security was up to date, reinstalled the updates and tested by rebooted a few times, The machine is still working.

Sage Accountant Trouble in Coventry

Today we are with Matix Lasers of Coventry, one of the problems we have here is sage locking out users with the error “The user you entered is already logged in” to get around this you need to find the queue.dta file and rename or delete it, It is usually found under Program files, Sage,Company number.

We also performed other maintenance whilst here.

Internet Banking Problem Coventry

This morning we are at a customers in Coventry to solve an internet banking problem on 4 out of 5 of the customers computers.

After spending some time updating the antivirus, Flash and JAVA on all the computers involved we rang The Royal Bank of Scotland, We discovered after a lengthy call that the bank had changed the website substantially but had not added a code to reload the page so literally all we needed to do was clear the browser cache and press F5 Grrrr. It does not take much to produce good code but bad code can waste an awful lot of time!.

 

Laser Cutting Machine Repair in Coventry

This morning we are back in Coventry at Matrix Lasers repairing a laser cutting machine by replacing a part sent from the manufactures, this required a drawing being made of the current connections on the faulty board and swapping the board over. While here we also did some other computer and network maintenance on the office computer systems.

Plasma Cutter Computer Repair in Coventry

This morning we are in Coventry at Matrix Lasers repairing a computer that is attached to a plasma cutter.

It required a new 2.5″ hardrive fitting and the software reinstalling for the machine.

We also helped to fault find on a Laser cutter for which a replacement part was ordered from the manufacturers in Slovakia.

Dead Sony Vaio all in One Computer in Coventry

Good afternoon, We are with a customer just off of the Fletchemstead Highway in Coventry, We are here because the customer has reported that their Sony Vaio VGC-LN1M Computer has died, upon confirming that the power supply was dead we checked the Sony website to find that there was a product recall and although out of warranty was able to get a product replacement free of charge.

Update: only took 2 Days for the Replacement power supply to arrive.

Blue Screen Problem at Coventry

Good morning , We are with a customer on Foreleand Way in Coventry,We are here to solve a Blue Screen Issue, this one turned out to be an issue with ndis.sys so we reloaded a clean copy of the file via recovery console and got the Dell computer system working

Blue Screen of Death IRQL_NOT_LESS_OR_EQUAL

Computer running slow at Wolston in Warwickshire

We are now with a customer on Main Street at Wolston in Warwickshire. We are here because the customer has reported that their computer is running very slow, its a Compaq Presario laptop computer running Microsoft Windows Vista we cleaned up the computer by editing the registry and running a Malwarebytes scan which helped matters, but it was supplied with only 1 Gigabyte of RAM and Microsoft Windows Vista really needs 4 Gigabyte of RAM or more to work smoothly, We have recommended the customer to buy a 4 Gigabytes RAM upgrade for which we have supplied the part numbers.

Waterjet Computer Repair in Coventry

We are now at Coventry Laser on Endemere Road in Coventry, We are here to look at the computer connected to a waterjet cutting system, The computer has been randomly rebooting, We checked the temperatures and they seemed ok so the only likely suspects are the power supply or the power supply side of the main board, We tested with an alternative power suppy unit and this solved the issue.

Waterjet Cutter Computer Maintenance at Coventry

Removing a Virus from a Computer in Keresley

Next today we are with a customer on Foreland Way at Keresley in Coventry, We are here to remove a Trojan Virus from the computer and then update the customers antivirus to AVG 9, and check the firewall. Oddly this virus had been effecting the DVD Drive in normal operation making discs unreadable.

Took about 2 hours to get home tonight the traffic was moving ok but I guess the snow put every one off better safe than sorry.

Broadband and access point setup at Wolston in Warwickshire

Good morning today we are at a customers on Main Street at Wolston in Warwickshire near Coventry, We are here to install a wireless bridge system of two access points, The main objective of this is to share the buildings internet connection in the office at the side of the house with with the rest of the building, We managed to do this using only 2 access points one which has to be wired to the main router and the other in a convenient location in the house on route to the areas requiring access.

Apple Mac Problems in Coventry

Good Morning today we are starting with a customer at Westwood Heath in Coventry. We are here to resolve some minor issues with an Apple Mac Computer the first issue requires us to all ways allow Key chain Access the second is that the computer is always loosing connection to the internet, This is resolved by fixing the router to one channel .

CMOS battery Change in Coventry

This morning we are in Coventry repairing a computer for a customer. The fault described is that the machine is not booting and the date is reading as 2003. We suspect it just needs a replacement battery so will be taking a selection of standard batteries.

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A Laptop Memory Upgrade in Coventry

Good Morning today we are with a customer at Gibbet Hill in Coventry , We are here to upgrade the customers Dell Inspiron 1525 Laptop computer from 1 to 2 GB of RAM, Doing this has turned this machine from an extremely slow machine in to a fairly quick one.

Computer Running Slow at Gibbet Hill in Coventry

Good Morning today we are with a customer at Gibbet Hill in Coventry , We are here because the customers computer is running slow, The computer it’s self seems to be running correctly so we have removed unneeded programs from the start up on the laptop computer and edited the registry the machine is faster but still quiet slow it has been determined that the Dell Inspiron 1525 Laptop computer that has been supplied with Vista and only 1Gb of RAM is under the required specification, To make it run smoothly in fact all vista machines should have a minimum of 2 Gb of Ram, This has been recommended and the customer has ordered.