Internet scam removal at Kenilworth in Warwickshire

We are now with a customer on Barrowfield Road at Kenilworth in Warwickshire, We are here because the customer Expressed concern about Their Computer trying to redirect the computer to the website www.sswnl.com upon inspecting the information on the site I would assume that it is a scam site design to scare people in to paying to remove issues that don’t exist, the first thing is the childish website address that its registered to is qwjnfcty@whoisprivacyprotection.com, the scam is introduced presumably as a voice file on an advert in much the same manor as a scammer will ring and claim you have 1000’s of problems and ask you to give them control of your computer system, don’t go to the website and please never hand control of your computer to any strangers.

Computer running slow and intermittant internet problem at Kenilworth in Warwickshire

Good morning we are with a customer on Windy Arbour at Kenilworth in Warwickshire, we are here because the customer has reported that their computer is running very slowly, its found that the phone line has a noise quality issue which will effect the internet connection quality and will cause our intermittent internet problem, we investigate further and find that we also have a second issue slowing down the computer, that is the computer has 2 antivirus programs installed and they are conflicting with each other, after removing one and editing the registry, and checking all up to date this computer was working at a good speed again.
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Office missing from an Acer Aspire Series 3 new computer installation and wireless printer install at Kenilworth in Warwickshire

Good morning we are with a customer on Lindsey Crescent at Kenilworth in Warwickshire, we are here because the customer has reported an issue with running Microsoft Office 2010 on their Acer Aspire Series 3 Laptop Computer.

When tested we find that there is a registry issue preventing the user profile from loading and the computer was locking up with in minutes of powering up followed by a blue screen of death stating that a memory error had occurred.

We first attempted to run the factory restore which maintains the users data this resulted in an error “WIM apply image fail error 0x45D (1117), upon reboot this resulted in a boot loader missing message.

At this point we stripped the computer and removed and backed up the customers documents, pictures and any thing else in the user folder to another computer.
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We then restarted the computer holding the alt key and tapping the F10 key this loaded the factory reset menu which as we now had a backup of the customers data allowed us to run the factory restore to defaults.

Reinstall the customers programs and data, and install the customers HP Officejet Pro Wireless multi function Printer.
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Antivirus upgrade and network scanner issue at Kenilworth in Warwickshire

Good morning we are with a customer on Jordan Close at Kenilworth in Warwickshire, we are here to look at a scanner issue on a HP Photosmart C7210 multi function printer, oddly the issue here is that the printer works fine but the scanner thinks its disconnected, the problem it seems is that the AVG internet security is blocking the HP solutions centre from keeping the scanner alive, this was confirmed by first trying to disable the AVG firewall which failed and still gave a scanner disconnected error, then as AVG needed updating from version 9 to version 2012 we removed the internet security and tested which worked on the scanner.

Up on loading the new AVG 2012 it then showed as disconnected again even with the firewall disabled, we have logged a support ticket with AVG and are awaiting their response.

 

Computer repair at Kenilworth in Warwickshire

First job this Afternoon I am at Kenilworth in Warwickshire we are here to repair the customers Dell computer system this looked as though we required the network card replacing , The Dell computer also required us to attempt a repair on its outlook PST Files.

UPDATE
For this Dell computer repair it turned out that the drivers for the existing network card needed updating from the Microsoft Windows updates and the Microsoft outlook issue was an error clearing the clean file flag and it required a hot fix from Microsoft installing to Repair this issue.
Dell Vostro Computer Maiontenance

Laptop data recovery at Kenilworth in Warwickshire

This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.

Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.

Antivirus update and computer checkup at Kenilworth in Warwickshire

This afternoon we on Ferndale Drive at Kenilworth in Warwickshire, we are here to do some maintenance on an old Desktop Computer running Windows XP and a Netbook PC connected to a BT Infinity Wireless Router.

On the Desktop Computer we updated the antivirus to a current Version , reinstalled the wireless Adaptor and checked the startup files and Edited the Registry.

Its worth noting that on installations of BT Infinity that I come across with the Router sat on top of the Openreach Modem seem to generate a lot more heat and appear to get speed issues so I would recommend that the modem is wall mounted to combat this or at least separate on the area that they are situated in.

Kenilworth Router Trouble,Apple Mac at Henley in Arden and Laptop Repair in Wootton Wawen

At Kenilworth in the morning to sort out an adsl wireless router , and help a little with google web page search stuff with @suecablephoto www.suecablephotography.co.uk .
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Then the afternoon in Henley in Arden first setting up an Apple Mac with a virtual Windows using VMware Fusion happy to say that’s easier to do since i first set one up a good few years ago.

Followed by a trip to Yew Tree Farm Shop  http://www.yewtreefarmshop.com/index.php/yew-tree-farm/  at Wootton Wawen to perform minor surgery to a dell laptop computer by disable a misbehaving mouse pointer.

Computer Clean up in Kenilworth

First job Today is at Kenilworth Cleaning up a Hewlett Packard PC removing data and games and Setting up an email account. on this one as there was no data to keep we went straight to the emergency recovery partition and wiped the machine it was running very slow before the wipe after running like new and just needed the correct drivers for the added wireless adapter loading and a new email address for the new user.

Computer Repair Wireless Installation and Trojan Virus Removal in Kenilworth

We are now with a customer on Webster Avenue in Kenilworth, We are here to repair several computer problems.

The desktop computer here has Trojan viruses and malware which we removed and then updated the antivirus software.

We reset the Router to include Wireless security.

The Philips Laptop has wireless issues and a fan that is not working, We stripped the laptop, Cleaned the fan and then reassembled this solved the fan issue, Removed and reinstalled the wireless driver which gave us working wireless .

Laptop Computer Repair in Kenilworth

Setting up a Backup System in Kenilworth

We are with a customer on Birches Lane in Kenilworth,We are here to setup a backup system for an external USB hard drive that the customer has purchased, for this we are using the download from microsoft , The reason for using this is that it is pretty easy to use and does not take more than a few minutes to update because it only copies the files that have been changed since the last backup.

Trojan Downloader and fake Antivirus Removal in Kenilworth

Good afternoon we are now with a customer on Heyville Croft in Kenilworth, We are here to remove a fake antivirus from a Sony Vaio laptop computer, The fake is called Internet Secuirity 2010 its aim is to relief you off some money for a product that does not exist.

Update This version seemed to be helped by a Trojan downloader virus and had attached its self to the system files in effect we were forced to lose the system restore folder or get the virus back.

Missing Drivers in Kenilworth

Good afternoon we are with a customers in Kenilworth to look at a Dell 5150 that has been  reformatted, To repair this computer i required to bring our Laptop Computer so i could download network drivers and transfer to the Dell, so then we can reinstall all the drivers required from the internet.