Good afternoon we are with Sterling Philips on Coten End at Warwick in Warwickshire.
We are here to fix a Dell Dimension computer that the customer has reported as not working, the fault here is that the computer powers up and then freezes on the BIOS screen.
After some investigation we discover that the USB ports on the front of the machine have some how been damaged so we open the computer up and disconnect the ports so to prevent more damage occurring through accidental use, this has got the customer up and running and after a brief check found the main screen was blurry this was found to be an incorrect resolution set and adjusted the screen settings accordingly
also in the office the customer had another Computer with 3 Monitor screens attached but only 2 working, after changing settings in the BIOS and installing the correct drivers we fixed it so that the machine has 3 monitors working.
Good afternoon we are with a customer in Kineton Between Warwick and Banbury, The customer has reported a problem on one of their computers in which each time their antivirus removes a Trojan virus it keeps reappearing on their computer after it has been shut down or rebooted.
After editing the registry, deleting the temporary files and clearing the cache we ran a Malwarebytes Scan which found and removed the files which were causing the Trojan virus to reappear.
Good afternoon we are with a customer on the Chase Meadows in Warwick, The customer has reported several problems on their notebook computer running Microsoft Windows XP, the first problem was that the computer had lost all of the customers data, it seems the customer had purchased the computer from a previous employer and the computer had been set up to synchronise when returned to the office, some how the computer had been reset to be used as a stand alone machine and this had hidden the protected data, this required us to run system restore and return to a previous state which also solve a lesser issue with synchronising an Apple iPhone this had stopped working after a Microsoft Windows update for Apple had installed.
Now we have a fully working computer we are able to reproduce the customers original fault which was that they were unable to save any thing in to the documents folder, the documents folder is in fact an offline folder to solve this we just upped the limit on the offline folder size.
Whilst here we also checked that the backup system was backing up the Offline folder with all the customers data.
Good morning we are with www.noflatbatteries.com at Leamington Spa in Warwickshire, we are here to repair sound problem with one of the companies computers, after fixing the issue on the computer we checked the companies website to see which pages need work for future optimisation.
Good morning we are with a customer on Hammon Green at Wellesbourne in Warwickshire, we are here to effect a repair on an Acer Aspire 5738 / 5338 laptop computer that has a loose power supply socket, this will involve disassembling the computer and removing the main motherboard to see if the socket looks repairable and assuming that it does need re soldering and strengthening the socket before testing and reassembling .
Update: The Acer Aspire 5738 / 5338 laptop computer was repaired successfully, and as the machine was 2.5 years old it seemed prudent to change the CR2032 battery that holds the time date and CMOS information as they can last 3 to 5 years and normally would be inaccessible.
Good morning we are with Complete Environmental Services at the Plantagenet Trading Estate on the Warwick Road in Kineton between Warwick and Banbury in Warwickshire, we are here to reset all the customers email systems on all their computers and devices, remove some spyware, malware and a virus from one of there computer systems.
Update: We installed the email on their computer systems, Apple iPhones and Apple iPad, the Toshiba laptop computer needed TCP/IP and winsocks resetting, and a desktop computer needed 2 antivirus programs removing, this was causing the computer to run slower.
We are with Paul Swanson Guitar Tuition at Greville Road on the Emscote in Warwick, we are here because the customer has reported that their MSI Notebook computer is running very slowly.
Update after removing 10 entries from the registry, we removed several toolbars and unneeded programs, found and removed a Trojan Vundo virus and other malware , updated the antivirus to AVG 2012 and flash to the latest version.
Good morning we are with a customer on Bridge End at Warwick in Warwickshire, we are here to repair the connection between the customers Brother multi function printer to scan correctly with the customers Toshiba laptop computer.
For the next job today we are at a customers in Warwick to prepare for changing the internet service provider, the email account has been with Tiscali for a long time but now it seems Spam Filters are beginning to block the email servers IP address range so we have set the customer up with a Gmail account so they can make sure that they don’t loose any contact and in a few months when they are happy all working fine we can go back in and order a new internet service provider.
2nd job of the day is in the working units at The Mill on Mill Lane, Little Shrewley near Hatton here we have a HP Laserjet wireless Laserjet to install and make work correctly over the wireless network with an Apple Macbook Pro also to add to the fun it is using Sage accountant inside Parallels with Windows XP running virtually. this was all setup and tested much to the customers relief she had been using as left by another computer person with it connected via usb leads which i have to add looked dangerous.
This morning i have a computer in Warwick with no power getting to the machine. After checking the fuses (by the way its almost never the fuses or the power switch) and the mains , We put a new power supply unit in to the machine and tested it , This was all that was needed on this machine but a simular set of faults are apparent when the motherboard, processor or memory simm boards have a fault.
Good Morning, Today we are starting on a Desktop PC at Warwickgates. This PC was dead with no power so first of all we tried a new Power Supply Unit which resulted in no change so at this point we changed tactic and removed the video card and memory boards gave them a clean and retested still the same no power, next was to reseat the processor this fixed the machine and it was able to run. (if it had not worked it could have been a faulty memory stick processor or even the mother board and because of the age would probably have been uneconomic to repair).
Although the machine was now working this was not the end as it seemed some one had been playing on less reputable sites and had filled the machine with malware so much so that the machine ran like an old 286( the PC was running extremely slow), so we cleaned up the machine and got it running much better.
Hello this morning we are with a customer in Warwick not to far from the hospital, We are here to repair the customers computer, the computer needed a new DVD writer to replace a faulty CDRW drive, and for some reason the printer needed reinstalling.
This afternoon we are with Eastgate Engravers of Warwick, We are here because the customers Dell PC is running slow, To fix this we checked the registry ran a malwarebytes scan, updated any drivers that where available and finally made sure the Antivirus and Firewall are up to date.
Good Morning we are in Warwick today and our first job is to help speed up a computer that is running slowly, this is usually achieved by checking the registry and removing unneeded programs, The computer also had a Flash OCX error which was resolved by removing a corrupt screensaver.
Today we are working at a customers on at Greville Road on the Emscote in Warwick. The customer has managed to break (Shattered) the screen on their MSI U135DX Netbook Computer so we have checked it and ordered the correct part to be fitted after arrival.
This afternoon we are in Warwick working for Sliding Sash Supplies Ltd, We are here to repair a computer that is not not loading, We ran a recovery and was able to then read the drive. The drive how ever was quite old so we installed in to an IDE Adaptor and transferred to another PC.
Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,
The Second of the day is for solving a Webmail issue on a computer running Windows XP
The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.
UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to how the ADSL system tries to keep fault lines alive.
This afternoon we are in Warwick to repair a computer that is running slow.
The computer is a laptop PC running Windows XP , after going through all the usual checks registry, Virus check and Malware check, we found that the cause was that there was more than one guard on the web browser and they seemed to conflict with each other.
Good Morning today we are starting with a computer repair for a customer in Warwick.
The problem on this computer is that it is running slow so we will check the registry run a virus scan and run a Malwarebytes scan to make sure the machine is clean.
It is also worth checking the fan on the processor is not clogged up with dust hair and carpet as this will raise the processor temperature which on the better processors higher temperature equals slow the processor down to compensate.
Next today we are with a customer on Chapel Street at Bishops Itchington in Warwickshire, The customer has reported that the power socket on his Dell Laptop is loose and is not charging up correctly ( It will only charge the battery when the connector is held ), To repair this computer we first need to strip the laptop and removed the main board and then inspect the power connector luckily the connect is not broken and we are able to clean up the mother board, Resoldered the connector and strengthen its support, Then we tested and Reassembled the Dell Laptop.
This one was a relatively quick repair and took us approximately 1.5 hours to complete other computer makes have been known to take up to 2.5 hours.
Good evening we are now at the staff accommodation Block in Lakin Road at Warwick Hospital in Warwick, We are here to repair a Dell Inspiron 1545 laptop computer that is not holding the time and date correctly.
Update: due to lack of foresight Dell have made this one a complete strip down job it took approximately 90 Minutes in total to strip the machine replace the battery ( CR2032 ) and rebuild the laptop to a working state, When it really could have needed the cover for the memory on the base being 2 cm bigger.
We are now with a customer on Puckerings Lane in Warwick, We are here to perform general maintenance on their computer system, Such as updating the antivirus and firewall systems, Running Windows Updates, ETC.
We are now with a customer on Austin Edwards Drive in Warwick, We are here to repair the customers computer which needs Malware and Trojan Viruses Removing, the main virus on this one was a Degeneric Virus and a Trojan Zbot called Stas.exe .
We are with a customer at Bushy End on the Warwick Gates in Warwick, We are here to remove a fake antivirus called “My Security Engine”, the aim of this program is to scam money and credit card details, we removed this from the customers computer system and checked for other viruses and malware.
We are now back with the customer on Croft Close off of the Myton Road in Warwick to complete a previously started repair, The new hard drive has arrived which we install in to the Sony Vaio VGN-FW21M laptop computer, Reinstalled Windows Vista from the customers recovery DVD, Installed the customers software, Installed Antivirus, Setup the Wireless for internet and email access, and installed the customers Printer.
Next today we are with a customer on All Saints Road in Warwick, We are here because the customer has reported that their computer is running slow, We checked the Computer and found a Root kit virus which needed removing first, then several Trojan Viruses, Once clean we then ran a malware Scan to make sure.
Good morning, We are with a customer on Croft Close off of the Myton Road in Warwick, We are here to repair a Sony Vaio laptop computer that is not starting up correctly, The Computer is giving the error ” Disk boot failure, insert system disk and press Enter”, We booted to recovery console and attempted a recovery this failed Luckily the customer has been keeping a backup of their data, so we have ordered a replacement hard drive to fit when it arrives.
We are with back with a customer on Portia Way on the Warwick Gates, Heathcote, Warwick, We are here to finish a repair on a Computer that was struck by a lightning strike, to repair this computer it required a new Motherboard, Wireless PCI card, and Processor Heat sink with Fan. If it had been any more than this it would have been uneconomical to repair. but it was repaired and all data was safe, We recommended that the customer backup any important data.