Good afternoon we are now back at Marton in Warwickshire, we are here to set up the customers new Lenovo computer system recover the data from the failing Packard Bell PC, recovered the emails and address book, installed the router and setup the HP PSC 2115 multi function Printer.
Good morning, We are with a customer on the High Street at Marton in Warwickshire, we have been called out to look at a Packard Bell iMedia 2326 computer that is misbehaving, the Customer has reported that this Microsoft Windows 7 installed computer is working fine in safe mode, but fails in normal mode by giving a security centre error on start up, Control Alt Delete is having no effect and the machine is locking up with out warning.
Update: This after checking the registry and start up files, we looked for malware and checked the Heat sink and Fan on the Processor we found nothing untoward on the computer, we checked the Event Log and found the error “Parity error on Device Raid Port 0”, this is a problem with the hard drive we have attempted to do a recovery on the drive and it reached 13 % before the computer locked up, this lock up is being caused by a failing hard drive.
The customer has decided to get a new computer, as this one is about 4 years old now and we will recover the data at that point.
We are now in Eathorpe near Leamington Spa, We are here because the customer has reported that Internet Explorer has been blocked on her computer system, What we had to do here was reset the winsocks and TCP/IP settings and this repaired the issue.
This afternoon we are working at the Wood House Hotel on the Leamington Road between Weston under Wetherley and Princethorpe, We are here to get a computer running on their network, Seems there are 2 issues here one was the network connector on the wireless router had not locked in correctly, and the other was that the tcpip stack had been corrupted on the computer so just needed resetting.
We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.
Good Morning, Today we are with TopGrass at their Birdingbury Road Location in Marton, We are here today because the customer is reporting that one of the computers are running Slow.
Update: on this one there was a number of programs using to many resources for this computer, We removed Google Desktop and other memory resident programs that were not required, Updated the antivirus to Avast and installed and ran a Malware Scan
We are now with a customer in Stoneleigh to look at an issue with broadband, The issue here is no connection to the exchange, so we test with a known working modem and this is the same we then went to the master socket and tested and all was ok.
Update: The fault is traced to an internet wiring fault on the phone line.