Blue Screen of Death in Leamington Spa

Good Afternoon, We are now with Gary Maxwell Photographer at Lillington in Leamington Spa, We are here because the customer has reported a Blue Screen with the error “IRQL NOT LESS OR EQUAL TO”

Blue Screen of Death IRQL_NOT_LESS_OR_EQUAL

Update: After checking the memory and the hard drive the only option we had was to reinstall Windows XP and updated all drivers. We then backed up all the data in case off any further issues.

 

ftav.exe Virus on a Computer in Leamington

Good afternoon we are with a customer on Church Hill in Royal Leamington Spa, We are here to remove a Virus that uses random letters plus ftav.exe, The symptoms are a green shield in the resident program icons, We removed  this problem by editing the registry, Deleting the Virus Files from the Application Data and Temp Files, And then checked clear by running a Malwarebytes Scan, The Norton antivirus here was very out of date and needed the use of the Norton removal tool to uninstall from the computer, We replaced this with the free AVG antivirus and Zonealarm firewall.