Computer security problem at Marton in Warwickshire

Good morning, We are with a customer on the High Street at Marton in Warwickshire, we have been called out to look at a Packard Bell iMedia 2326 computer that is misbehaving, the Customer has reported that this Microsoft Windows 7 installed computer is working fine in safe mode, but fails in normal mode by giving a security centre error on start up, Control Alt Delete is having no effect and the machine is locking up with out warning.

Update: This after checking the registry and start up files, we looked for malware and checked the Heat sink and Fan on the Processor we found nothing untoward on the computer, we checked the Event Log and found the error “Parity error on Device Raid Port 0”, this is a problem with the hard drive we have attempted to do a recovery on the drive and it reached 13 % before the computer locked up, this lock up is being caused by a failing hard drive.

The customer has decided to get a new computer, as this one is about 4 years old now and we will recover the data at that point.

Finishing laptop installation at Long Itchington in Warwickshire

We are with a customer on the Stockton Road at Long Itchington near Southam in Warwickshire, We are here because the customer has attempted to run the recovery disk on a HP Pavilion DV9700 laptop computer, Unfortunately the disk supplied does not contain the correct drivers for the laptop. We get around this by temporarily plugging in a wireless USB adaptor and connecting to the customers internet to download the correct drivers from the HP website. It needed drivers for theΒ audio, Chipset, Modem, Touchpad, TV Tuner, Onboard video card, Onboard wired network card and the Wireless LAN to complete this repair.