Good afternoon we are with a customer on Bankfield Drive at Milverton in Royal Leamington Spa, we are here to check an issue with downloading attachments from BT Yahoo webmail, the machine has been checked for viruses, malware and tested with google mail, so it appears to be a BT Yahoo issue , we are obtaining more help via BT Customer help online, they put us on to a support rep via the telephone and in the end reset the DNS at there end and got us to cycle the power on the router .
Next today we are with a customer in Farnell Drive at Stratford on Avon in Warwickshire, we are here because the customer has reported an Problem with not being able to download his Email on his main computer.
Update: on this one we removed unwanted toolbars, removed a W32.Malware-Gen Malware, ran a malware scan and ran an Antivirus Scan, reset TCP/IP and Winsocks
Good afternoon we are now with a customer on Almond Avenue at Royal Leamington Spa in Warwickshire, we are here to setup an IMAP email sync on their laptop computer system and other teething problems.
Next today we are with a customer on Birches Lane at Kenilworth in Warwickshire. we are here to check an Apple iPhone and an Apple iPad that has stopped sending and receiving emails plus other computer problems.
Update Vodafone have discontinued their 360 service this means any phones using email on Vodafone will need to use an alternative outgoing Email Server.
Next today we are with a customer on Almond Avenue at Leamington Spa in Warwickshire,
We are here to setup a new Dell XPS 14Z laptop computer this will include recovering data from an older laptop computer, setting up email (including recovering emails from Microsoft Windows Live Mail), address Books and setting up with the customers existing printers.
Good morning we are with a customer on Woodbine Street at Leamington Spa in Warwickshire, we are here to solve issues with the customers Microsoft Windows Live Mail Email program.
For our first job today we are with a customer in Leamington Spa, the issue here is that the emails are not sending from the customers computer.
Update:- This one looks like its an issue at Tiscali as the customer is a professional client we have recommended and ordered Web hosting and a .co.uk Domain name, this will give the customer the option to easily change broadband supplier at a later date.
We are currently in Kenilworth at a customers fixing a problem with Outlook 2002 the error we are getting is 0x8004210a, this is solved via a hotfix downloaded from microsoft
Good Morning for our first job today we are in Leamington spa sorting out Email problems for a customer
Good morning we are with a customer on Mill Street at Harbury in Warwickshire, We are here to setup the customers new laptop computer and to attempt to recover data from their broken computer.
Update: We setup the new laptop computer including installing software setting up security such a antivirus and firewall, installed the customers printer and scanner, and managed to recover the data from the broken computer including documents, Pictures, Music, Emails, Favourites, Address book and transferred them on to the new laptop computer
Good morning, We are with a customer on Rouncil Lane in Kenilworth, We are here to solve an issue where by outlook 2007 is crashing, After investigating the event log we found a number of event id error numbers 1000,5000,1002,2000. These suggested an issue with the MSO.DLL or corrupt pst, tested in safe mode and it seemed to be working fine so unlikley to be a PST file fault, Disabled all addins no change, in checking the event log further we found that some windows updates had been applied in the last 7 days, So we removed and reinstalled Service Pack 2 and this repaired the fault.
We are now with a customer on Newbold Terrace East in Leamington Spa, We are here to Install the customers new computer system including setting up antivirus and firewall security, Installing wireless to gain access to the internet and emails, Set up a Hewlett Packard Deskjet F2280 multifunction USB printer,Installed a Record Deck and Audacity, Plus we recovered data from an old pc including documents, Pictures, Music, Favourites Emails and address book for AOL and Contacts and calendar from Outlook.
We are now with a customer on Price Close West on the Chase Meadows in Warwick, The Problem here is the customers computer is unable to open Outlook.
Update: This one was due to a couple of issues the main one being that the PST file was corrupt this was solved by running the scan program and running the option to reset the panes.
We are now at Arlington Avenue in Leamington Spa, We are here to connect the customer laptop to a wireless router, as well as check the internet ,Install and check Emails on Outlook and update the antivirus to Norton 360 V4.
Good Morning today we are with a customer on Birches Lane in Kenilworth, We are here to setup the customers desktop and laptop computers with a new ADSL wireless router.
Update while here we also fixed an issue the customer was having with Microsoft Outlook
Next today we are with a customer in Barford to repair a broken dial up internet connection, the issue here is that Outlook Express gives errors 0x800CCC90 and 0x800CCC0E. We fixed these issues and then updated the customers antivirus to AVG 9 and Zone Alarm firewall to the latest version.
Good morning today we are with a customer at Wellesbourne in Warwickshire, We are here to keep there computer up to date, Upgrade antivirus Etc, as well as repair an issue with the email, the problem was an email stuck in the out box, and Track an intermittent issue on a Kodak Wireless Printer.
Good Morning, Today we are with a customer on Church Street in Warwick, We are here to solve some Email problems and perform some general computer maintenance, one of the issues here is the age of the machine so it will be quite slow, and we found it was necessary to remove any unneeded programs, including things like Google Desktop that was indexing the drive to much for its use.
Good morning, We are with a customer on Salemorton Court at Limetree Village near Cawston, Rugby. We are here to Install the customers wireless router on Tiscali broadband , Setup the Customers Email System, As well as performing general computer maintenance such as updating their antivirus and firewall to the latest versions, and installing an Epson multifunction printer.