Next today we are with a customer in Leamington Spa, we are here to check a LCD screen on a Samsung Laptop.
This morning we are working for Pentastic Ltd at cubbington near Leamington Spa in Warwickshire to help repair a laptop computer, the fault with it is that the internet is not working on this machine.
To repair this computer we reset the TCPIP and winsocks and cleared the internet cache files.
We are now in Halford in Warwickshire at a customers to repair a non booting Toshiba laptop computer.
Update to rectify this we went to the last system restore point which gave us a working computer, then reinstalled the windows updates one at a time with a reboot each time to make sure still working.
This morning we are with Avon Energy Assessors Ltd at Welford on Avon near Weston on Avon, Luddington, Long Marston, and Binton in Warwickshire to perform a repair and some maintenance on the customers laptop computer, the main problem being with Microsoft Outlook 2007 being slow to load and Suggesting exit issues, opening in safe mode, sync not finishing , this required updating to service pack 1 and a hot fix loading, in addition to this we also updated the IBM Thinkpads drivers and various other program updates.
This afternoon we are back at a customers in Leamington Spa to examine a Dell Studio XPS to evaluate if we can repair or requires parts this machine requires smaller than usual torx screwdrivers similar to Current mobile smart phones.
Update as suspected the screen is glued to the front bezel and will break so if you even going in to check the cables the LCD will shatter.
Dentists this afternoon so our last job is a laptop repair in Leamington Spa the computer is a Dell Studio XPS. It has a fault on the screen unfortunately to repair it we need smaller Torx Screwdrivers than are currently in our Kit I.E. Smaller than T5 Torx so we have ordered a few sets of the smaller sizes and will be back here in a few days time.
For the next job today we are in Stoneleigh to maintain a computer for a customer, the main issue is checking the Antivirus on the PC and its reported to be running slow.
Update: The main thing effecting the speed of this Dell Studio laptop was the web control software supplied that was hogging resources so we removed this and other programs by editing the registry.
We also gave the customer some tuition on an Apple Macbook Pro.
This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.
Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.
At Kenilworth in the morning to sort out an adsl wireless router , and help a little with google web page search stuff with @suecablephoto www.suecablephotography.co.uk .
Then the afternoon in Henley in Arden first setting up an Apple Mac with a virtual Windows using VMware Fusion happy to say that’s easier to do since i first set one up a good few years ago.
Followed by a trip to Yew Tree Farm Shop http://www.yewtreefarmshop.com/index.php/yew-tree-farm/ at Wootton Wawen to perform minor surgery to a dell laptop computer by disable a misbehaving mouse pointer.
This Morning we are at Leamington performing a check up on a couple of computers one desktop and one laptop. The desktop is pretty good just needed an update to the antivirus program and the HP printer scanner software loading to correct a scanner issue. The laptop has been very lucky i guess not used to much as it had no antivirus installed this was rectified and the machine given a malware clean up.
2nd job of the day back in to warwick to setup an ipad and several laptop computers on a BT Wireless router all working with a wireless HP printer
Good morning, We are with a customer in Kenilworth to repair a laptop with a code 19 error on thier CDRW drive.
Good Morning today we are with a customer in Haseley Knob between Wroxall, Beausale and Honiley the issue is the customers Laptop Computer is not booting up, We loaded in to Recovery Console and attempted to read the Harddrive this resulted in the Error “An error occurred during directory enumeration”, This mean’t the hardrive was unreadable at this point, we performed a hardrive recovery and was able to make the machine fully functioning again with the recommendation that the customer backs up any important data as would be possible that the drive is failing.
This morning we are with 8clarendoncrescent.co.uk in Royal Leamington Spa to repair an issue with an old style dial up modem attached to a Toshiba laptop computer and other computer maintenance.
Now we are in Warwick to remove a fake antivirus from a Laptop computer called My Security Shield, It is believed the customer may have click a link on an email and the only thing this software does is to try to take money from the customer for its use. We edited the registry and removed this Fake Antivirus before scanning with Malwarebytes to make sure all clean then updated the computers antivirus and firewall security.
Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,
The Second of the day is for solving a Webmail issue on a computer running Windows XP
The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.
UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to how the ADSL system tries to keep fault lines alive.
For the last job this afternoon we are at Greenwood Court in Leamington spa to look at a customers laptop computer system.
This afternoon we are in Warwick to repair a computer that is running slow.
The computer is a laptop PC running Windows XP , after going through all the usual checks registry, Virus check and Malware check, we found that the cause was that there was more than one guard on the web browser and they seemed to conflict with each other.
Good afternoon, We are now with the Sign Depot at Coten End in Warwick , We are here because the customer has reported that their computer system is running Slow, We found and Removed a Backdoor Trojan YBF Virus.
For the last job today we are examining two Laptops at Bridge End in Warwick, One is not installing updates and the other is getting very hot and over heating. The first one was found to be a corrupt update so we uninstalled deleted the cache and reinstalled the updates .The Second required dismantling and the fan cleaning, it had got very clogged up with dust.
This morning we are in Kenilworth to investigate a noisy laptop amongst other general computer maintenance.
Update its turned out the noise was a faulty battery , whilst here we installed the customers Canon IP90 printer and updated their Antivirus
Next today we are with a customer in Kenilworth, The customers laptop computer is giving disk read errors, On this one we ran a disk recover program and managed to get the laptop working again, As a precaution we have also made a backup of the customers data as there is no telling if a failure is around the corner.
We are with a customer at The Grange in Cubbington, The Problem here is a laptop that is going off a few seconds after powering on.
Update we tested the power supply unit and the battery and they came up as working fine, It was determined that the power supply side of the main board was the fault, and cost wise was going to be to expensive to repair, So the customer has ordered a new Laptop and we will recover the data from this one then.
For the next job today we are at Riddings Hill at Ballsall Common in Warwickshire to maintain a Laptop computer for a customer. The main thing we are here for is to check the Antivirus on the PC and the computer is reported to be running slow.
Update: The main thing effecting the speed of this Dell Studio laptop was the webcontrol software supplied was hogging resources so we removed this and other programs by editing the registry.
Good afternoon we are now with a customer at Bridgetown in Stratford upon Avon, our purpose here is to connect the customer laptop to connect the customers Laptop computer to the internet.
Update the issue here was with the Network driver so to repair it we had to remove the Intel Wireless adaptor reset winsock and the tcpip stack then rebooot and reinstall the drivers.
We are now with a customer in Warwick installing a Replacement Keyboard on Their Toshiba Satellite Laptop Computer