Good morning today we are with a customer on Church Street at Clifton on Dunsmore near Rugby in Warwickshire.
We are here to repair a computer that the customer has reported they had a virus on the Sony Vaio laptop computer running Windows 7 which they attempted to remove but since then has been running Slow and producing a blue screen with the error message Kernel inpage error.
To repair this computer we ran a Malwarebytes scan which revealed some Trojan Virus problems and the possibility that the main cause is a virus hidden in the system files this is known as a root kit virus, to fix this we had to turn off the system restore service in the System Protection tab ran the antivirus root kit removal tools which found and removed the root kit virus, we then turned back on the system protection, created a new restore point and updated the antivirus definition.
This machine is now clean of viruses and working at its expected speed.
This morning we are with Avon Energy Assessors Ltd at Welford on Avon in Warwickshire, we are here because the customer has reported that their laptop computer has slowed down and is not loading certain pages on Microsoft Internet Explorer and Microsoft Outlook was not sending or receiving emails.
First we edited the registry and removed and unneeded programs from the machine amongst these are toolbar’s and recognised malware such as Babylon, Funweb, Yontoo etc. We then ran a Malwarebytes scan to check the machine and it found and removed further potentially unwanted programs (PUPS) .
We also downloaded and installed PDF creator to allow the customer to create PDF files from any program that can print.
Good morning we are with Complete Environmental Services at the Plantagenet Trading Estate on the Warwick Road in Kineton between Warwick and Banbury in Warwickshire, we are here to reset all the customers email systems on all their computers and devices, remove some spyware, malware and a virus from one of there computer systems.
Update: We installed the email on their computer systems, Apple iPhones and Apple iPad, the Toshiba laptop computer needed TCP/IP and winsocks resetting, and a desktop computer needed 2 antivirus programs removing, this was causing the computer to run slower.
We are with Paul Swanson Guitar Tuition at Greville Road on the Emscote in Warwick, we are here because the customer has reported that their MSI Notebook computer is running very slowly.
Update after removing 10 entries from the registry, we removed several toolbars and unneeded programs, found and removed a Trojan Vundo virus and other malware , updated the antivirus to AVG 2012 and flash to the latest version.
Good morning, We are with a customer on the High Street at Marton in Warwickshire, we have been called out to look at a Packard Bell iMedia 2326 computer that is misbehaving, the Customer has reported that this Microsoft Windows 7 installed computer is working fine in safe mode, but fails in normal mode by giving a security centre error on start up, Control Alt Delete is having no effect and the machine is locking up with out warning.
Update: This after checking the registry and start up files, we looked for malware and checked the Heat sink and Fan on the Processor we found nothing untoward on the computer, we checked the Event Log and found the error “Parity error on Device Raid Port 0”, this is a problem with the hard drive we have attempted to do a recovery on the drive and it reached 13 % before the computer locked up, this lock up is being caused by a failing hard drive.
The customer has decided to get a new computer, as this one is about 4 years old now and we will recover the data at that point.
We are now with a customer on Shottery Road at Stratford upon Avon in Warwickshire. we are here because after a Trojan virus got on to the customers Dell Inspiron laptop computer, they performed a system restore to return the system to normal but in doing so their documents music and pictures have disappeared , so we are here to attempt a recovery of the missing data.
Update all the documents recovered , updated the Antivirus to AVG 2012 and ran a malware scan which found a number of issues including a Trojan downloader virus.
Next today we are with a customer in Farnell Drive at Stratford on Avon in Warwickshire, we are here because the customer has reported an Problem with not being able to download his Email on his main computer.
Update: on this one we removed unwanted toolbars, removed a W32.Malware-Gen Malware, ran a malware scan and ran an Antivirus Scan, reset TCP/IP and Winsocks
This morning we are at Combrook Near Compton Verney between Wellesbourne and Kineton in Warwickshire to remove a root kit virus called “Smart Fortress 2012” this is going to be a scam to take money for a so called antivirus that claims you have thousands of virus’s or registry issues – standard scare tactic should be removable by editing the registry and running a Malwarebytes Scan.
Update : This malware was more trouble to remove than the previous version we had to run system restore and choose a date earlier than when the virus arrived, followed by a check on the registry and a full Malwarebytes scan.
Further Update : it turns out this arrived via an email claiming to be a Federal Express missed delivery and the customer had opened an attachment
This morning i spent an hour cleaning up a computer on the Welsh Road between Cubbington and Offchurch.
It had an update software from Macrovision running and this was holding a large percentage of the computers resources, Slowing the PC down and increasing the fan noise.
We disabled the updater and various other applications and left the Dell computer running well.
Good Morning, Today we are starting on a Desktop PC at Warwickgates. This PC was dead with no power so first of all we tried a new Power Supply Unit which resulted in no change so at this point we changed tactic and removed the video card and memory boards gave them a clean and retested still the same no power, next was to reseat the processor this fixed the machine and it was able to run. (if it had not worked it could have been a faulty memory stick processor or even the mother board and because of the age would probably have been uneconomic to repair).
Although the machine was now working this was not the end as it seemed some one had been playing on less reputable sites and had filled the machine with malware so much so that the machine ran like an old 286( the PC was running extremely slow), so we cleaned up the machine and got it running much better.
This afternoon we have 2 customers in warwick for the first we had broadband trouble. and the second one we had a machine that was running slow so we performed a malware scan and removed a trojan virus.
This morning we are at Wellesbourne in Warwickshire repairing a desktop computer that is running slow one issue that may occur here is that if the fan on the processor is pulling the air towards the heat-sink there will be a large deposit on it which will increase the heat and then the processor will shut down sections of the processor in case of failure. This one has a bit of a carpet on the processors heat sink but the main issue has been caused by some malware which we removed by editing the registry and running a Malwarebytes scan
We are now with Lighthorne Lamb in Lighthorne, We are here to remove a fake Antivirus Program from a computer, plus a few Trojan Viruses and other malware, We complete this by editing the registry, Then removing the fake antivirus and following up with a Virus and Malware Scan to make sure that the computer is clear.
We are with a Customer on St Marys Road in Stratford upon Avon, The customer has reported that the computer system here is Locking up, We edited the Registry Removed some Trojan Virus and Malware, Updated Drivers, updated Internet Explorer 7 to Version 8, The main issue here was a fake antivirus called PC Doc Pro V5 which had not installed properly and was causing the system to freeze.
Good Morning we are with a customer on Burberry Grove in Balsall Common, the customer has reported that the browser has been hijacked. We found and removed a rootkit virus, Trojan viruses and other Malware, We then ran a malware scan to make sure all clear.
We are on Offchurch Lane in Radford Semele, The customer has reported that the mouse cursor keeps freezing whilst they are using their IBM Thinkpad laptop computer, We ran the Spybot, Adaware and Avivra Scans on this computer and found a number of Viruses and malware which was removed, This solved the issues reported
We are now with a customer on Austin Edwards Drive in Warwick, We are here to repair the customers computer which needs Malware and Trojan Viruses Removing, the main virus on this one was a Degeneric Virus and a Trojan Zbot called Stas.exe .
We are with a customer at Bushy End on the Warwick Gates in Warwick, We are here to remove a fake antivirus called “My Security Engine”, the aim of this program is to scam money and credit card details, we removed this from the customers computer system and checked for other viruses and malware.
We are now with a customer on Webster Avenue in Kenilworth, We are here to repair several computer problems.
The desktop computer here has Trojan viruses and malware which we removed and then updated the antivirus software.
We reset the Router to include Wireless security.
The Philips Laptop has wireless issues and a fan that is not working, We stripped the laptop, Cleaned the fan and then reassembled this solved the fan issue, Removed and reinstalled the wireless driver which gave us working wireless .
We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.
Good morning, We are with a customer at Admington near Shipston on Stour, We are here because the customer has reported an problem with the speed of the computer being very slow. After checking we edited the registry, and removed Tool bars,Viruses and Malware from the computer system to effect a complete repair.
Good morning, We are with a customer on the Shipston Road at Alderminster, We are here because the customer has reported an issue with the speed of the computer being very slow. After checking we edited the registry, and removed Tool bars,Viruses and Malware from the computer system to complete the repair.
We are now with a customer on North Street in Marton, We are here to remove a fake antivirus program calling its self Internet Security 2010, This is done by editing the Registry and removing all associated files.
We are now with South Warwickshire Electrical Services on the All Saints Road in Warwick, We are here because the customer has reported that his computer is running slow and is intermittently rebooting, This one was not booting up to start with and needed a recovery performing on the hard drive before we started, this allowed us to start up the computer and we could then edit the registry , Remove a number of Tool bars , Removed any unneeded programs such as Google Desktop , as well as removing the Trojans, Viruses and other Malware including the removal off conime.exe, backdoor.bot, sdra64.exe.
Good Morning, We are with a customer on the Rugby Road at Royal Leamington Spa in Warwickshire, We are here to look at a Packard Bell computer that has a rebooting issue, This one turned out to be a Java Script Virus which we removed.
Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be a piece of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.
Good morning today we are with a customer at Bascote between Ufton Southam and Long Itchington in Warwickshire, We are here because the customers computer is running slow and has a never ending stream of pop ups appearing on the screen these are usually titled Adserving or Aedgency.com, To remove this we had to edit the startup files in the registry, Removed temporary files, Ran a Trojan virus remover, and once cleaned we setup a backup system.
Good afternoon we are now with a customer on Bridge Street in Warwick, The issue here is that the Customers machine Locks up intermittently, for this one we need to check the heat sink to make sure the fan is clean and working, Edit the registry and remove malware and trojan viruses.
Good Afternoon, Next today we are with Contigeo in Stratford upon Avon, We are here to Remove a fake antivirus calling its self Internet Security 2010 which we accomplish and upon checking we found and removed several other Trojan Viruses and associated malware. We also performed some other general computer maintenance and upgraded the customers AVG 8.5 antivirus to version 9.
Next today we are in Stareton to clean a virus off a customers laptop computer, The viruses here was a root kit virus this is a virus that attaches and hides it’s self in the windows system files and a Trojan virus that Hijacks the Browser.
Good morning, Today we are at a customers on the Woodloes in Warwick, we are here for two reasons first is the computer is running Slow and the second is the internet has been intermittent, The Main issue here has been caused by malware which we removed by editing the registry, removing the malware and then running a Malwarebytes scan, The Second issue which did not help the speed was that the processor heat sink and fan needed some minor clean up maintenance as is blocked by Dust, Carpet and cat hair, We removed this and freed up the fan and the machine was back to working properly.
This afternoon we are with a customer in Warwick, We are here to repair a computer that is running Slow.
The Problem here was two fold in that the fan on the processor was clogged with a few years or dirt and carpet which increased the temperature , and the other was a Trojan Virus that was stealing the rest of the processor time, The End Result is a machine that functions much better.
Good Afternoon we are now at a customers on the Percy in Warwick, We are here because the customer’s desktop computer is running slow, To solve this we have to edit the registry and remove any unneed programs and tool bars, check the antivirus and run a spybot scan.
Update this one had a piece of Malware that calls it’s self Registry Optimizer in the add remove programs list it was only part of the issue but pretty much any thing that claims to optimize or speed up your computer is to be distrusted unless proven otherwise.