Good morning we are with a customer on Beverley Road at Leamington Spa in Warwickshire, we are here because the customer has reported problems printing with their Epson printer.
Update: This one turned out to be a cartridge had emptied during cartridge replacement it seems to be a common problem with refilled cartridges of a this type if not left to rest over night before installing.
Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.
Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.
We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.
We are now with a customer on Greatheed Road at Leamington Spa in Warwickshire, we are here because the customer has reported that their HP printer is not printing , so we need to check what the issue is and if able to get working the customer has never been able to get it Installed as a wireless printer.
Update: Whilst here we tested the HP Deskjet F4580 Printer and found that its wireless is faulty, the BT Infinity is working perfectly, the wireless on the Dell 1545 Laptop was functioning but not at full speed only downloading at 20 megabits per second, whilst cabled and on my wireless test phone it produced above 35 megabits on download. we also updated the customers antivirus to AVG 2012 which found an uninstalled virus in the downloads folder called Trojan Horse Cryptic.BSC, luckily it seems it was downloaded but not running. (several faults occurring here )
Good Morning, Today we are with Employment Law Training in Wellesbourne, We are here because the new Wireless Kodak ESP7 all in one printer is giving problems with the scanner interface, we have updated the firmware and software to the latest versions available but are still having issues, To progress any further here we have had to raise a support ticket with Kodak (0870 2430270) unfortunately this also means we have to return another day after they have responded.
Update after a number of Calls we obtained an error code 2005.