Office missing from an Acer Aspire Series 3 new computer installation and wireless printer install at Kenilworth in Warwickshire

Good morning we are with a customer on Lindsey Crescent at Kenilworth in Warwickshire, we are here because the customer has reported an issue with running Microsoft Office 2010 on their Acer Aspire Series 3 Laptop Computer.

When tested we find that there is a registry issue preventing the user profile from loading and the computer was locking up with in minutes of powering up followed by a blue screen of death stating that a memory error had occurred.

We first attempted to run the factory restore which maintains the users data this resulted in an error “WIM apply image fail error 0x45D (1117), upon reboot this resulted in a boot loader missing message.

At this point we stripped the computer and removed and backed up the customers documents, pictures and any thing else in the user folder to another computer.
image

We then restarted the computer holding the alt key and tapping the F10 key this loaded the factory reset menu which as we now had a backup of the customers data allowed us to run the factory restore to defaults.

Reinstall the customers programs and data, and install the customers HP Officejet Pro Wireless multi function Printer.
image

 

Antivirus upgrade and network scanner issue at Kenilworth in Warwickshire

Good morning we are with a customer on Jordan Close at Kenilworth in Warwickshire, we are here to look at a scanner issue on a HP Photosmart C7210 multi function printer, oddly the issue here is that the printer works fine but the scanner thinks its disconnected, the problem it seems is that the AVG internet security is blocking the HP solutions centre from keeping the scanner alive, this was confirmed by first trying to disable the AVG firewall which failed and still gave a scanner disconnected error, then as AVG needed updating from version 9 to version 2012 we removed the internet security and tested which worked on the scanner.

Up on loading the new AVG 2012 it then showed as disconnected again even with the firewall disabled, we have logged a support ticket with AVG and are awaiting their response.

 

Internet Explorer and Outlook Express not Loading in Kenilworth

Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be aย pieceย of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.