We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.
Telephone Marketing Scam “Virtual PC Doctors”
A Customer in Whitnash has Just made me aware of another scam using Microsoft’s name to gain credit card information, they call them selves “Virtual PC Doctors” and claim to call from microsoft and once they think they have your confidence they request access to your computer system, They then miss around for a bit doing nothing much really then proceed to show you the Event Viewer under Administrative Tools, now here is the fun bit they claim any problems in here means your computer is about to crash, in reality every Windows computer ever made will have at least once comment in here, they will then claim they can fix your non existent issue for a fee.
Keep control,Never hand over control of your computer or credit card to any one, Unless you initiated the call its most likely a hoax.
Computer Running Slow at Admington
Good morning, We are with a customer at Admington near Shipston on Stour, We are here because the customer has reported an problem with the speed of the computer being very slow. After checking we edited the registry, and removed Tool bars,Viruses and Malware from the computer system to effect a complete repair.
Computer Running Slow at Alderminster
Good morning, We are with a customer on the Shipston Road at Alderminster, We are here because the customer has reported an issue with the speed of the computer being very slow. After checking we edited the registry, and removed Tool bars,Viruses and Malware from the computer system to complete the repair.
Fake Windows Security Program Removal in Marton
We are now with a customer on North Street in Marton, We are here to remove a fake antivirus program calling its self Internet Security 2010, This is done by editing the Registry and removing all associated files. 
Access Point Installation at Kineton in Warwickshire
Good afternoon, We are now with a customer on the Southam Road Near Gaydon and Kineton in Warwickshire, We are here to test the viability of using Netgear wireless access points to extend the range of the customers wireless broadband from an office in the main house to an annex at the other side of the building, After surveying and testing several set ups it was found to be cost prohibitive at this time, The issue here is that the building is made from thick cotswold Stone and although we could get a signal though its would require a minimum of 3 wireless access points to keep the signal strength high enough to use, So may be worth another look when the prices come down but at the moment it is cheaper to install another line and pay for broadband for a few years.
Wireless Installation and other Computer Support in Kenilworth
We are with a customer on Barrowfield Road in Kenilworth, We are here to Set up the customer new laptop computer with an O2 ADSL Wireless Modem Router, As well as this we make sure the computer is fully up to date with any antivirus and other security updates.
Computer Shutting down Intermittently in Warwick
We are now with South Warwickshire Electrical Services on the All Saints Road in Warwick, We are here because the customer has reported that his computer is running slow and is intermittently rebooting, This one was not booting up to start with and needed a recovery performing on the hard drive before we started, this allowed us to start up the computer and we could then edit the registry , Remove a number of Tool bars , Removed any unneeded programs such as Google Desktop , as well as removing the Trojans, Viruses and other Malware including the removal off conime.exe, backdoor.bot, sdra64.exe.
Printer Trouble and Computer Support in Wasperton
Good afternoon, We are now with a customer in Wasperton, We are here to solve an issue with an older computer and a network printer installed here, as well as basic computer support such as checking the antivirus and other security updates have all been done.
New Computer Installation on Beauchamp Road in Warwick
Good Morning we are with a customer on Beauchamp Road in Warwick, we are here to Set up a new computer system, This entails Installing the computer with any of the customers software that is required, Installing the Netgear ADSL Wireless Router, Protecting the computer with antivirus and firewall, setting up the emails and internet, Retrieving data from a 3.5″ IDE hard drive from the old computer including My Documents(The advantage of doing this was that we did not have to repair the existing computer plus usually quicker), Pictures, Music, Emails and address book, as well as installing viewers for Powerpoint, and installing the 2 Printers here (one Brother Laser printer and one HP multifunction inkjet).
Computer Installation on Tiddington Road in Stratford upon Avon
We are now with a customer on Tiddington Road in Stratford upon Avon, We are here to set up a new Compaq computer system, this includes transferring data from an old computer, Setting up internet and Email including address book, Installing Printer and Scanner.
Computer Rebooting on the Rugby Road at Royal Leamington Spa in Warwickshire
Good Morning, We are with a customer on the Rugby Road at Royal Leamington Spa in Warwickshire, We are here to look at a Packard Bell computer that has a rebooting issue, This one turned out to be a Java Script Virus which we removed.
Waterjet Computer Repair in Coventry
We are now at Coventry Laser on Endemere Road in Coventry, We are here to look at the computer connected to a waterjet cutting system, The computer has been randomly rebooting, We checked the temperatures and they seemed ok so the only likely suspects are the power supply or the power supply side of the main board, We tested with an alternative power suppy unit and this solved the issue.
Installing AOL broadband in Stratford upon Avon
Good morning, Today we are with a customer at Cherry Orchard in Stratford upon Avon, We are here to help the customer configure their Modem Router for use with AOL broadband, and set up their Email account on the computer.
Quote for a Broken Screen in Hampton Magna
Good Morning we are in Bellam Road at Hampton Magna, We are here to inspect a Packard Bell Easynote TJ65 Laptop that was returned to PC World for under warranty repair, Amazingly it had been returned to the customer with a letter claiming that a liquid had been spilt on the computer and was not covered by any warranty, I have to admit to being amazed at the diagnosis as it was pretty obvious to me that the liquid in question was the Liquid part of the Liquid Crystal Display, and from the clear point of impact had presumably occurred in transit or dropped up on opening. We have written a letter describing our findings, and have left it with the customer to help there claim for damaged in transit.
We have supplied the customer with a quote to fix the computer.
( Fake Virus ) XP Security Tool Removal in Royal Leamington Spa
We are now with a customer on Bankfield Drive in Royal Leamington Spa, We are here to remove a fake antivirus called XP Security Tool from their computer system, This malware / software is a scam and its only purpose is to take credit card details from the victim.
Netbook Computer Installation in Kenilworth
We are now with a Customer on Dalehouse Lane in Kenilworth, We are here to setup a Acer netbook computer with the customers broadband and install any required software.
Computer Backup System in Balsall Common
This morning we are with a customer on Needlers End Lane in Ballsall Common to install a backup system for an external USB harddrive for this we are using a Sync Program from microsoft , The reason for using this is that it is pretty easy to use and Quick because it only copies the files that have been changed.
Update to get the WD USB external hard drive to work here we had to also install a USB 2.0 PCI Card, It seems the ones supplied on board could not supply enough power for the drive.
Computer Running Slow at Balsall Common
This afternoon we are with a customer on Kemps Green Road in Ballsall common to repair a computer that is running slow.
The computer is running Windows XP , after going through all the usual checks registry, Virus check and Malware check, we found that the cause was that there was more than one antivirus on the computer and they conflicted with each other.
Wireless Access Point Installation Queensway Leamington Spa
Good morning, today we are with Complete Learning on the Queensway Trading Estate in Royal Leamington Spa, We are here to help setup and site three Netgear access points to allow access to the internet throughout the customers building.
Unmountable Boot Volume in Leamington Spa
We are with a Customer on Gaveston Road in Royal Leamington Spa, We are here to repair a Sony Vaio Laptop Computer that is giving the hard drive error “Unmountable Boot Volume”, We succeed in performing a recovery here and recommend the customer to backup any important data to their external hard drive in case the problem reoccurs.
Various computer support at Wolston in Warwickshire near Coventry
Good morning we are with a customer at Wolston in Warwickshire near Coventry, We are here to upgrade the customers antivirus and firewall plus setup a backup system for Windows XP to a memory stick to transfer information between two computers.
Dead Computer in Stratford upon Avon
We are at a customers on Tiddington Road in Stratford upon Avon to repair a Compaq computer which is Dead (it has no Power) it requires an ATX power supply unit which we replaced after confirming the fault.
Installing a Screen Calibration Device in Leek Wootton
We are now with a Photographer Customer at Leek Wootton in Warwickshire, We are here to Set up and Train in the use of a Spyder 3 Elite which is a screen calibration device for use by any profession that needs colour matching between screen and print outs.
Computer Running Slow at Marton
Good Morning, Today we are with TopGrass at their Birdingbury Road Location in Marton, We are here today because the customer is reporting that one of the computers are running Slow.
Update: on this one there was a number of programs using to many resources for this computer, We removed Google Desktop and other memory resident programs that were not required, Updated the antivirus to Avast and installed and ran a Malware Scan
Virus Removal and Email Support at Keresley in Coventry
Good morning, We are with a Customer at Keresley Village in Coventry, We are here to fix a few computer problems, The first is to remove a Trojan virus and other malware from a Toshiba Laptop Computer, Setting up a new email account on their BT business domain setup, and setting up an Autocad compatible program to read DWG files.
Wireless printer trouble at Wellesbourne in Warwickshire
Good Morning, Today we are with Employment Law Training in Wellesbourne, We are here because the new Wireless Kodak ESP7 all in one printer is giving problems with the scanner interface, we have updated the firmware and software to the latest versions available but are still having issues, To progress any further here we have had to raise a support ticket with Kodak (0870 2430270) unfortunately this also means we have to return another day after they have responded.
Update after a number of Calls we obtained an error code 2005.
Dead Computer to repair and Other Maintenance at Balsall Common in Warwickshire
Good afternoon, We are with a customer on Station Road at Balsall Common in Warwickshire, We are here because the customer has reported that his computer needs repairing the fault described is that the computer is powering up but has flashing on the screen.
Update after some investigation it was found that the computers power supply was not functioning correctly so we replaced the unit and tested, We also updated the customer antivirus and firewall programs to the latest versions.
Netbook Computer Installation in Leek Wootton
We are at a customer in Leek Wootton, We are here to setup a Samsung NC100 netbook computer system this includes Installing PCC Cash Book Plus, Setting up to use a Hewlett Packard Laserjet 1200 printer and connecting to the customers Wireless Network.
Computer not Booting up in Radford Semele
Good afternoon we are now with a customer on Valley Road in Radford Semele. We are here to solve the customers problem which is that the computer is not starting up and giving the error “DISK BOOT FAILURE”, we manage to recover this computer and recommended that the customer backup his important data and pictures.
New Computer and Broadband Installation at Leek Wootton
Good morning, We are with a Customer on Tidmarsh Road in Leek Wootton, We are here to set up the customers new Sony Vaio all in one computer, this includes Installing all the customers required software, setting up both of the customers printers a HP Laserjet and an Epson Inkjet, Transferring data from the customers old desktop computer, Setting up Favourites Emails and Address Books, Installing the customers new ADSL wireless router, and setting up a sync backup system.
Odd USB Device Fault in Warwick
We are now at a customer on Coten End in Warwick, Our Customer has a really old machine running Windows 3.1 that is not going pas the Windows Logo on Startup.
Update After testing we found that it was cause by an old faulty USB Broadband Modem, If it was left disconnected on boot up the computer worked fine, Even odder was that if reconnected after you could still access the internet, We have recommended a new computer and to get the Broadband modem Replaced with a network router.
Broadband Installation at Leamington Spa
We are now at Arlington Avenue in Leamington Spa, We are here to connect the customer laptop to a wireless router, as well as check the internet ,Install and check Emails on Outlook and update the antivirus to Norton 360 V4.
Blue Screen of Death in Leamington Spa
Good Afternoon, We are now with Gary Maxwell Photographer at Lillington in Leamington Spa, We are here because the customer has reported a Blue Screen with the error “IRQL NOT LESS OR EQUAL TO”
Update: After checking the memory and the hard drive the only option we had was to reinstall Windows XP and updated all drivers. We then backed up all the data in case off any further issues.
Installing a HP Deskjet F4580 Wireless Printer in Leamington
Good morning, Today we are with a customer on Guys Cliffe in Leamington Spa, We are here to setup a HP Deskjet F4580 wireless printer with a Toshiba Laptop via the existing Orange Wireless Router.
Installing a Computer Backup System in Leek Wootton
This morning we are with Wootton and Co in Leek Wootton near Warwick, We are here to set up an external usb harddrive backup system for the customers photos. The software we have setup uses a sync system, the main reason for using this is it only copies the updates files which means a complete usable backup in case of Emergency. This unit also includes a memory card reader to go straight from the Camera’s card and a screen to view the images.
Setting up a Scanner at Heathcote Park
We are now with a Customer on Birch Court at the Heathcote Park near Warwick Gates, We are here to help the customer Repair the connection between their scanner and the computer.
Printer not working in Warwick
Good morning, We with a customer on the High Street in Warwick, We are here to solve a printing Issue on the customers Epson printer
Update this just required the Epson’s printer drivers reloading.
Computer Checkup in Kenilworth
We are now with a customer on Jordan Close in Kenilworth, We are here to update the customers Antivirus and check other issues on the computer here, Also the Nvidia Geforce drivers , Zone Alarm, and Adobe Reader have also been updated.
Installing a Laptop Computer at Leamington Spa
Good morning, Today we are with a customer on Arlington Avenue in Leamington Spa, We are here to setup the customers new laptop computer, which includes setting up the wireless Router, A wireless HP Printer, Installing required software one of these being Rosetta Stone and transferring data from another computer such as documents, Pictures, Emails and address book