Setting up and new Apple Macbook Pro and changing broadband provider at Radford Semele in Warwickshire

Good morning today I am with a customer near Lewis Road at Radford Semele in Warwickshire, we are here because the customer has reported issues with using his Apple Macbook Pro Computer, It seems the problems the customer has on his Apple Macbook Pro are all to do with driver issues and need to be downloaded from the internet, unfortunately the internet service provider is Enta and the tariff has never been upgraded so the download speed obtainable (70 Kilobits per Second) is only about twice the speed of an old fashioned dial up connection (35 to 40 Kilobits per Second), the customer is already with sky for his telephone and TV package so we have ordered their Sky broadband unlimited package which they have reported should run between 1 and 4 Megabits per second and come back to fix the computer issues after the Sky Broadband has been activated.

Internet problems (not working) at Warwick

Next today we are with a customer on Castle Close at Warwick in Warwickshire, we are here because the customer has reported problems connecting to the internet at their premises, after some investigation it is found that the Linksys ADSL modem router has lost some of its set up information, we reset the correct ADSL log in setup information and reinstall the wireless security and tested with their computers.

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Problem Solved.

Computer running slow and intermittant internet problem at Kenilworth in Warwickshire

Good morning we are with a customer on Windy Arbour at Kenilworth in Warwickshire, we are here because the customer has reported that their computer is running very slowly, its found that the phone line has a noise quality issue which will effect the internet connection quality and will cause our intermittent internet problem, we investigate further and find that we also have a second issue slowing down the computer, that is the computer has 2 antivirus programs installed and they are conflicting with each other, after removing one and editing the registry, and checking all up to date this computer was working at a good speed again.
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Tiscali ( Talktalk ) internet trouble after AVG internet security installed at Leamington Spa in Warwickshire

Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.

Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.

We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.

Internet problems at Warwick in Warwickshire

Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.

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Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.

Broadband problems on the Woodloes in Warwick

Next today we are at Langcliffe Avenue on the Woodloes in Warwick, we are here because the customers internet has stopped working, after testing we find its an issue with the length of the telephone extension line to the ADSL modem that’s installed here, however in the past 6 years since it was installed their requirements have changed, so we have altered the wiring to make it work, upgraded to a wireless ADSL modem router and set up the computers here to work via wireless .

Kenilworth Router Trouble,Apple Mac at Henley in Arden and Laptop Repair in Wootton Wawen

At Kenilworth in the morning to sort out an adsl wireless router , and help a little with google web page search stuff with @suecablephoto www.suecablephotography.co.uk .
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Then the afternoon in Henley in Arden first setting up an Apple Mac with a virtual Windows using VMware Fusion happy to say that’s easier to do since i first set one up a good few years ago.

Followed by a trip to Yew Tree Farm Shop  http://www.yewtreefarmshop.com/index.php/yew-tree-farm/  at Wootton Wawen to perform minor surgery to a dell laptop computer by disable a misbehaving mouse pointer.

Aol Wireless Setup

Phew last job of the day we are now in Lillington Between Leamington Spa and Cubbington . We are here to setup a new router on an aol broadband system, The old router is a BT one that looks like its been used for 6 years or more one of the original ones aol provided when it first launched broadband. still we managed to find all the details and set up a netgear wireless router in its place.

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Replacing Wireless ADSL Modem Router at Henley in Arden

Good Morning, We are with a customer on the High street in Henley in Arden, We are here to Install a Netgear wireless ADSL modem router and connect to all the computers and wireless devices at the customers premises.

Broadband Problems Henley in Arden

Update: There was an issue with receiving wireless signal in the kitchen downstairs, We worked out that is was to do with lead in the roof just above the kitchen and with this knowledge we repositioned the router and managed to get a usable internet connection.

Wireless Access Point Installation and other Network Issues in Warwick

We are now with a customer on the Blacklow Road in Warwick, We are here to Support a customer with a Wireless Connectivity issue, The problem is that the cable modem and the Router are in a study room upstairs but the customer would like to be able to wirelessly use the internet in the lounge downstairs and connect a computer via cable in an upstairs room, To solve this we connect the Cable modem and Router to the PC upstairs as normal, The house already has fitted a network cable with a socket next to the router upstairs and another socket in the hall next to the lounge downstairs as well as a cable and socket to feed the bed room , We connect a short network RJ45 fly lead between the socket and the router upstairs, Downstairs we attach a Switch which allows us to share between the Bedroom upstairs and a Netgear Access Point to allow us to wirelessly connect in the lounge.

Wireless Installation Warwickshire

Browser Hijack and Missing Documents at Marton

We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.

Malware removal annoying popups on a computer system at Bascote in Warwickshire

Good morning today we are with a customer at Bascote between Ufton Southam and Long Itchington in Warwickshire, We are here because the customers computer is running slow and has a never ending stream of pop ups appearing on the screen these are usually titled Adserving or Aedgency.com, To remove this we had to edit the startup files in the registry, Removed temporary files, Ran a Trojan virus remover, and once cleaned we setup a backup system.

Broadband Trouble in Stoneleigh

We are now with a customer in Stoneleigh to look at an issue with broadband, The issue here is no connection to the exchange, so we test with a known working modem and this is the same we then went to the master socket and tested and all was ok.

Update: The fault is traced to an internet wiring fault on the phone line.

Broadband Trouble in Ilmington

Good Morning Today we are with a customer at Grump Street in Ilmington, We are here to fix the customers broadband problems, The problem being that the customers could see the router but not the internet, On this one it required the winsocks and tcpip stack to be reset and some other computer maintenance.

Broadband and Computer Maintenance at Limetree Village ( Cawston, Rugby)

Good morning, We are with a customer on Salemorton Court at Limetree Village near Cawston, Rugby. We are here to Install the customers wireless router on Tiscali broadband , Setup the Customers Email System, As well as performing general computer maintenance such as updating their antivirus and firewall to the latest versions, and installing an Epson multifunction printer.

Computer Support Cawston

Wireless Setup at Lighthorne Heath

This afternoon we are at a customers on the Stratford Road in Lighthorne Heath near Gaydon test track, We are here to setup a desktop computer with a Sky broadband router for this one we provided a Wireless USB adapter to allow the use of the computer upstairs and the router to remain downstairs.

Update we had a few issues with the lenght of line at this address but managed to get it working stably, Sky’s Support Telephone Number is 0870 600 5630 i checked online and broadband support should also be on 0800 0287855.

Computer Installation at Kenilworth

This afternoon we are at a customers in Kenilworth, We are here for Several jobs starting by Installing the customers new BT broadband router, Then setting up their new laptop computer and installing any needed software including AVG free antivirus Software and setting up an Existing Canon Pixma IP90 Printer, This was then finished up by transferring the customers data from an existing Laptop PC to the new laptop and testing that all is readable.