Internet problems (not working) at Warwick

Next today we are with a customer on Castle Close at Warwick in Warwickshire, we are here because the customer has reported problems connecting to the internet at their premises, after some investigation it is found that the Linksys ADSL modem router has lost some of its set up information, we reset the correct ADSL log in setup information and reinstall the wireless security and tested with their computers.

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Problem Solved.

Computer running slow and intermittant internet problem at Kenilworth in Warwickshire

Good morning we are with a customer on Windy Arbour at Kenilworth in Warwickshire, we are here because the customer has reported that their computer is running very slowly, its found that the phone line has a noise quality issue which will effect the internet connection quality and will cause our intermittent internet problem, we investigate further and find that we also have a second issue slowing down the computer, that is the computer has 2 antivirus programs installed and they are conflicting with each other, after removing one and editing the registry, and checking all up to date this computer was working at a good speed again.
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Tiscali ( Talktalk ) internet trouble after AVG internet security installed at Leamington Spa in Warwickshire

Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.

Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.

We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.

Internet problems at Warwick in Warwickshire

Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.

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Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.

Antivirus update and computer checkup at Kenilworth in Warwickshire

This afternoon we on Ferndale Drive at Kenilworth in Warwickshire, we are here to do some maintenance on an old Desktop Computer running Windows XP and a Netbook PC connected to a BT Infinity Wireless Router.

On the Desktop Computer we updated the antivirus to a current Version , reinstalled the wireless Adaptor and checked the startup files and Edited the Registry.

Its worth noting that on installations of BT Infinity that I come across with the Router sat on top of the Openreach Modem seem to generate a lot more heat and appear to get speed issues so I would recommend that the modem is wall mounted to combat this or at least separate on the area that they are situated in.

Kenilworth Router Trouble,Apple Mac at Henley in Arden and Laptop Repair in Wootton Wawen

At Kenilworth in the morning to sort out an adsl wireless router , and help a little with google web page search stuff with @suecablephoto www.suecablephotography.co.uk .
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Then the afternoon in Henley in Arden first setting up an Apple Mac with a virtual Windows using VMware Fusion happy to say that’s easier to do since i first set one up a good few years ago.

Followed by a trip to Yew Tree Farm Shop  http://www.yewtreefarmshop.com/index.php/yew-tree-farm/  at Wootton Wawen to perform minor surgery to a dell laptop computer by disable a misbehaving mouse pointer.

Aol Wireless Setup

Phew last job of the day we are now in Lillington Between Leamington Spa and Cubbington . We are here to setup a new router on an aol broadband system, The old router is a BT one that looks like its been used for 6 years or more one of the original ones aol provided when it first launched broadband. still we managed to find all the details and set up a netgear wireless router in its place.

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Broadband Trouble

Last job of the day is at Barford the customer has had trouble connecting to the internet, its a BT Home Hub router so we reset and it’s all back up and working, going to keep an eye on this one if it happens again i guess the router is over heating and needs replacing.
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Wireless Trouble in Warwick

In warwick today my only job is to reset the settings on a Belkin Router, then make a desktop PC work with it the first problem is its running Windows XP and its existing Wireless Card does not cope with WPA security, so we disabled the original Wireless Card and added a new Wireless USB adaptor that supports XP. all tested and working with all devices.

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Broadband Trouble in Kenilworth

My Second job for today is in Kenilworth the issue is that the router shows a link to the exchange but unable to connect, on all my previous troubles of this kind it has been the password Corrupted at the Internet Service Provider, on this one how ever it is the router that was at fault, so we replaced the ADSL Modem with a new Wireless ADSL Router.

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Wireless Trouble at Kenilworth

Next today we are in Kenilworth to fix a Netgear ADSL Router Problem the router appears to be working fine but the details for the admin are missing so we reset the Router to defaults and put the original settings back in taking care to write the details in to a safe area should we need to go check the router again.
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Laptop Computer Repair Warwickshire

Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,

The Second of the day is for solving a Webmail issue on a computer running Windows XP

The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.

UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to  how the ADSL system tries to keep fault lines alive.

Replacing Wireless ADSL Modem Router at Henley in Arden

Good Morning, We are with a customer on the High street in Henley in Arden, We are here to Install a Netgear wireless ADSL modem router and connect to all the computers and wireless devices at the customers premises.

Broadband Problems Henley in Arden

Update: There was an issue with receiving wireless signal in the kitchen downstairs, We worked out that is was to do with lead in the roof just above the kitchen and with this knowledge we repositioned the router and managed to get a usable internet connection.

Wireless Access Point Installation and other Network Issues in Warwick

We are now with a customer on the Blacklow Road in Warwick, We are here to Support a customer with a Wireless Connectivity issue, The problem is that the cable modem and the Router are in a study room upstairs but the customer would like to be able to wirelessly use the internet in the lounge downstairs and connect a computer via cable in an upstairs room, To solve this we connect the Cable modem and Router to the PC upstairs as normal, The house already has fitted a network cable with a socket next to the router upstairs and another socket in the hall next to the lounge downstairs as well as a cable and socket to feed the bed room , We connect a short network RJ45 fly lead between the socket and the router upstairs, Downstairs we attach a Switch which allows us to share between the Bedroom upstairs and a Netgear Access Point to allow us to wirelessly connect in the lounge.

Wireless Installation Warwickshire

Odd USB Device Fault in Warwick

We are now at a customer on Coten End in Warwick, Our Customer has a really old machine running Windows 3.1 that is not going pas the Windows Logo on Startup.

Update After testing we found that it was cause by an old faulty USB Broadband Modem, If it was left disconnected on boot up the computer worked fine, Even odder was that if reconnected after you could still access the internet, We have recommended a new computer and to get the Broadband modem Replaced with a network router.

Broadband Trouble in Stoneleigh

We are now with a customer in Stoneleigh to look at an issue with broadband, The issue here is no connection to the exchange, so we test with a known working modem and this is the same we then went to the master socket and tested and all was ok.

Update: The fault is traced to an internet wiring fault on the phone line.

A Computer Repair in Warwick

Good morning, Today we are at a customers on the Woodloes in Warwick, we are here for two reasons first is the computer is running Slow and the second is the internet has been intermittent, The Main issue here has been caused by malware which we removed by editing the registry, removing the malware and then running a Malwarebytes scan, The Second issue which did not help the speed was that the processor heat sink and fan needed some minor clean up maintenance as is blocked by Dust, Carpet and cat hair, We removed this and freed up the fan and the machine was back to working properly.