Good morning we are with a customer on Lindsey Crescent at Kenilworth in Warwickshire, we are here because the customer has reported an issue with running Microsoft Office 2010 on their Acer Aspire Series 3 Laptop Computer.
When tested we find that there is a registry issue preventing the user profile from loading and the computer was locking up with in minutes of powering up followed by a blue screen of death stating that a memory error had occurred.
We first attempted to run the factory restore which maintains the users data this resulted in an error “WIM apply image fail error 0x45D (1117), upon reboot this resulted in a boot loader missing message.
At this point we stripped the computer and removed and backed up the customers documents, pictures and any thing else in the user folder to another computer.
We then restarted the computer holding the alt key and tapping the F10 key this loaded the factory reset menu which as we now had a backup of the customers data allowed us to run the factory restore to defaults.
Reinstall the customers programs and data, and install the customers HP Officejet Pro Wireless multi function Printer.
Good morning we are with a customer on Beverley Road at Leamington Spa in Warwickshire, we are here because the customer has reported problems printing with their Epson printer.
Update: This one turned out to be a cartridge had emptied during cartridge replacement it seems to be a common problem with refilled cartridges of a this type if not left to rest over night before installing.
Good morning we are with a customer on Guys Cliffe Road at Leamington Spa in Warwickshire, we are here to help the customer solve an issue with their internet which started after upgrading the antivirus to AVG 2012 Internet Security.
Update: Before we arrived the customer had ran system restore and this had got the internet security in to a bit of a mess, the add remove programs and the AVG removal tool would not work , so we removed all the temp files and application data, ran the Windows Install Cleaner and was then able to attempt a reinstall of the program, once installed the firewall failed and got stuck in a reboot loop, this seemed to be going no where fast so we removed the program and reinstalled the AVG Free which worked first time.
We also realigned the Brother DCP585CW whilst here as the print out appeared to have a blurred shadow in normal printing mode, with adjustment this appeared to be better, with Fine mode looking perfect.
Good morning, We are with a customer on the High Street at Marton in Warwickshire, we have been called out to look at a Packard Bell iMedia 2326 computer that is misbehaving, the Customer has reported that this Microsoft Windows 7 installed computer is working fine in safe mode, but fails in normal mode by giving a security centre error on start up, Control Alt Delete is having no effect and the machine is locking up with out warning.
Update: This after checking the registry and start up files, we looked for malware and checked the Heat sink and Fan on the Processor we found nothing untoward on the computer, we checked the Event Log and found the error “Parity error on Device Raid Port 0”, this is a problem with the hard drive we have attempted to do a recovery on the drive and it reached 13 % before the computer locked up, this lock up is being caused by a failing hard drive.
The customer has decided to get a new computer, as this one is about 4 years old now and we will recover the data at that point.
Good morning we are with a customer on Bridge End at Warwick in Warwickshire, we are here to repair the connection between the customers Brother multi function printer to scan correctly with the customers Toshiba laptop computer.
We are now with a customer on Shottery Road at Stratford upon Avon in Warwickshire. we are here because after a Trojan virus got on to the customers Dell Inspiron laptop computer, they performed a system restore to return the system to normal but in doing so their documents music and pictures have disappeared , so we are here to attempt a recovery of the missing data.
Update all the documents recovered , updated the Antivirus to AVG 2012 and ran a malware scan which found a number of issues including a Trojan downloader virus.
Next today we are with a customer in Farnell Drive at Stratford on Avon in Warwickshire, we are here because the customer has reported an Problem with not being able to download his Email on his main computer.
Update: on this one we removed unwanted toolbars, removed a W32.Malware-Gen Malware, ran a malware scan and ran an Antivirus Scan, reset TCP/IP and Winsocks
We are now with a customer on Greatheed Road at Leamington Spa in Warwickshire, we are here because the customer has reported that their HP printer is not printing , so we need to check what the issue is and if able to get working the customer has never been able to get it Installed as a wireless printer.
Update: Whilst here we tested the HP Deskjet F4580 Printer and found that its wireless is faulty, the BT Infinity is working perfectly, the wireless on the Dell 1545 Laptop was functioning but not at full speed only downloading at 20 megabits per second, whilst cabled and on my wireless test phone it produced above 35 megabits on download. we also updated the customers antivirus to AVG 2012 which found an uninstalled virus in the downloads folder called Trojan Horse Cryptic.BSC, luckily it seems it was downloaded but not running. (several faults occurring here )
Next today we are at Langcliffe Avenue on the Woodloes in Warwick, we are here because the customers internet has stopped working, after testing we find its an issue with the length of the telephone extension line to the ADSL modem that’s installed here, however in the past 6 years since it was installed their requirements have changed, so we have altered the wiring to make it work, upgraded to a wireless ADSL modem router and set up the computers here to work via wireless .
Next today we are with Lighthorne Lamb at Lighthorne in Warwickshire, the customer is having problems with the internet at this location, this is traced to a Faulty BT Router which is reset for now but is quite old and will need replacing in the near future.
This morning we are at Combrook Near Compton Verney between Wellesbourne and Kineton in Warwickshire to remove a root kit virus called “Smart Fortress 2012” this is going to be a scam to take money for a so called antivirus that claims you have thousands of virus’s or registry issues – standard scare tactic should be removable by editing the registry and running a Malwarebytes Scan.
Update : This malware was more trouble to remove than the previous version we had to run system restore and choose a date earlier than when the virus arrived, followed by a check on the registry and a full Malwarebytes scan.
Further Update : it turns out this arrived via an email claiming to be a Federal Express missed delivery and the customer had opened an attachment
This afternoon we on Ferndale Drive at Kenilworth in Warwickshire, we are here to do some maintenance on an old Desktop Computer running Windows XP and a Netbook PC connected to a BT Infinity Wireless Router.
On the Desktop Computer we updated the antivirus to a current Version , reinstalled the wireless Adaptor and checked the startup files and Edited the Registry.
Its worth noting that on installations of BT Infinity that I come across with the Router sat on top of the Openreach Modem seem to generate a lot more heat and appear to get speed issues so I would recommend that the modem is wall mounted to combat this or at least separate on the area that they are situated in.
Phew last job of the day we are now in Lillington Between Leamington Spa and Cubbington . We are here to setup a new router on an aol broadband system, The old router is a BT one that looks like its been used for 6 years or more one of the original ones aol provided when it first launched broadband. still we managed to find all the details and set up a netgear wireless router in its place.
For the 3rd job of the day we are at Milverton in Leamington Spa for this one we had a Compaq PC with powerlights but no screen for this one we just needed to clean the contacts on the video and memory cards then reseat the processor.
This afternoon we have 2 customers in warwick for the first we had broadband trouble. and the second one we had a machine that was running slow so we performed a malware scan and removed a trojan virus.
This morning we are at Wellesbourne in Warwickshire repairing a desktop computer that is running slow one issue that may occur here is that if the fan on the processor is pulling the air towards the heat-sink there will be a large deposit on it which will increase the heat and then the processor will shut down sections of the processor in case of failure. This one has a bit of a carpet on the processors heat sink but the main issue has been caused by some malware which we removed by editing the registry and running a Malwarebytes scan
This morning we are at Kineton in Warwickshire with McGurk Performance Cars . We are here to repair one of the computers in the office it has an odd fault with the wireless, So we removed the Netgear Wireless PCI Card and added a new Wireless USB adapter.
Good Morning we are currently at Honiley in Warwickshire setting up and New Computer for a customer, This is consisting of data transfer from the old Desktop PC. Installing Software such as Sage Accounts and Payroll and Setting up network shares, Dymo Label Printer, Emails and Address Books Converted.
This morning we are at Bishop’s Itchington between Southam and Kineton in Warwickshire to change a Wireless ADSL Router , this consists of making all the computers work on the new router and transferring the Wireless HP Printer.
Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,
The Second of the day is for solving a Webmail issue on a computer running Windows XP
The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.
UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to how the ADSL system tries to keep fault lines alive.
We are now with a customer on Golf Lane in Whitnash near Royal Leamington Spa, We are here to set up the customers new computer including transferring data setting up internet, email,Scanner, Printer and install a SATA DVDRW drive.
Update: 280410 We come back here a few days later to solve an issue with the customers Corel Videostudio Express 2010, it kept reporting “Insufficent Memory”, This issue was solved by upgrading the audio and video drivers to the latest available direct from the manufacturer.
Good morning, We are with a customer on Rouncil Lane in Kenilworth, We are here to solve an issue where by outlook 2007 is crashing, After investigating the event log we found a number of event id error numbers 1000,5000,1002,2000. These suggested an issue with the MSO.DLL or corrupt pst, tested in safe mode and it seemed to be working fine so unlikley to be a PST file fault, Disabled all addins no change, in checking the event log further we found that some windows updates had been applied in the last 7 days, So we removed and reinstalled Service Pack 2 and this repaired the fault.
Good morning we are with a customer at Stratford upon Avon in Warwickshire, We are here to solve an issue with the customers computer, The computer has power lights and fans but no screen output, On this one we repaired the computer by removing the video card, processor and memory cleaning the connectors and reassembling, This gave us a working computer, then we edited the registry and removed unneeded programs this helped keep the computer running well.
Good afternoon, We are now with a customer on Verdon Place in Barford, We are here because the customers computer has not been powering up, We tested with a new power supply unit which was the same, So we opened up the machine and removed, Cleaned and reseated all the cards in this computer and managed to get it working, The computer then gave us a page fault so we removed and recreated the Pagefile and this solved the issue, it has been recommended to the customer to make sure all important data is backed up.