Backup system at Kenilworth in Warwickshire

This morning we are with a customer at Kenilworth in Warwickshire to install a backup system for an external USB hard drive for this we are using the download for Synctoy from Microsoft , the reason for using this is that it is pretty easy to use and does not take to long because it only copies the files that have been changed.

Apple iPhone email setup at Kenilworth in Warwickshire

Next today we are with a customer on Birches Lane at Kenilworth in Warwickshire. we are here to check an Apple iPhone and an Apple iPad that has stopped sending and receiving emails plus other computer problems.

Update Vodafone have discontinued their 360 service this means any phones using email on Vodafone will need to use an alternative outgoing Email Server.

Moving computers in Kenilworth

This afternoon we are at a customer in Kenilworth to help them reinstall their computer systems after a house move.

This required a Wireless USB Adapter to get it all working now, But it seems we may be back in the next few weeks to setup a wireless access point system as at the moment the wireless only Covers 1/3rd of the house

Computer repair at Kenilworth in Warwickshire

First job this Afternoon I am at Kenilworth in Warwickshire we are here to repair the customers Dell computer system this looked as though we required the network card replacing , The Dell computer also required us to attempt a repair on its outlook PST Files.

UPDATE
For this Dell computer repair it turned out that the drivers for the existing network card needed updating from the Microsoft Windows updates and the Microsoft outlook issue was an error clearing the clean file flag and it required a hot fix from Microsoft installing to Repair this issue.
Dell Vostro Computer Maiontenance

Laptop data recovery at Kenilworth in Warwickshire

This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.

Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.

Antivirus update and computer checkup at Kenilworth in Warwickshire

This afternoon we on Ferndale Drive at Kenilworth in Warwickshire, we are here to do some maintenance on an old Desktop Computer running Windows XP and a Netbook PC connected to a BT Infinity Wireless Router.

On the Desktop Computer we updated the antivirus to a current Version , reinstalled the wireless Adaptor and checked the startup files and Edited the Registry.

Its worth noting that on installations of BT Infinity that I come across with the Router sat on top of the Openreach Modem seem to generate a lot more heat and appear to get speed issues so I would recommend that the modem is wall mounted to combat this or at least separate on the area that they are situated in.

Laptop Data Recovery

The next job is also in Kenilworth is to retrieve data from a broken laptop (To Expensive to repair as most likley needs a replacement Motherboard) and transfer to a new laptop all data recovered and a very happy customer.

Computer Clean up in Kenilworth

First job Today is at Kenilworth Cleaning up a Hewlett Packard PC removing data and games and Setting up an email account. on this one as there was no data to keep we went straight to the emergency recovery partition and wiped the machine it was running very slow before the wipe after running like new and just needed the correct drivers for the added wireless adapter loading and a new email address for the new user.

Wireless Trouble at Kenilworth

Next today we are in Kenilworth to fix a Netgear ADSL Router Problem the router appears to be working fine but the details for the admin are missing so we reset the Router to defaults and put the original settings back in taking care to write the details in to a safe area should we need to go check the router again.
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Hard Drive Data recovery in Kenilworth

This morning we are at Windy Arbour in Kenilworth to attempt a recovery off data on an Freecom external hardrive.

It seems the original caddy that the drive was sealed in to was faulty, so we managed to remove the drive and install in to a standard external USB IDE caddy.

 

Cmos Battery Change in Kenilworth

This morning we are at a customers in Kenilworth to repair a computer the fault with the computer is that it keeps loosing its time and date, This is most likley to be a CMOS Battery issue so we opened up the case and found it needed a CR2032 battery which was replaced and fixed the problem.

Dead PC in Kenilworth

For our last job of the day we are again at a customers in Kenilworth to repair a Desktop computer which has no power (Dead) it required an ATX power supply unit which we swapped out with the faulty one after confirming this to be the case.

Computer Repair Wireless Installation and Trojan Virus Removal in Kenilworth

We are now with a customer on Webster Avenue in Kenilworth, We are here to repair several computer problems.

The desktop computer here has Trojan viruses and malware which we removed and then updated the antivirus software.

We reset the Router to include Wireless security.

The Philips Laptop has wireless issues and a fan that is not working, We stripped the laptop, Cleaned the fan and then reassembled this solved the fan issue, Removed and reinstalled the wireless driver which gave us working wireless .

Laptop Computer Repair in Kenilworth

Computer Checkup in Kenilworth

We are now with a customer on Jordan Close in Kenilworth, We are here to update the customers Antivirus and check other issues on the computer here, Also the Nvidia Geforce drivers , Zone Alarm, and Adobe Reader have also been updated.

Internet Explorer and Outlook Express not Loading in Kenilworth

Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be a piece of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.

Setting up a Backup System in Kenilworth

We are with a customer on Birches Lane in Kenilworth,We are here to setup a backup system for an external USB hard drive that the customer has purchased, for this we are using the download from microsoft , The reason for using this is that it is pretty easy to use and does not take more than a few minutes to update because it only copies the files that have been changed since the last backup.

Compaq Computer Installation in Kenilworth

Next today we are with a customer in Kenilworth, We are here to setup the customers new Compaq Desktop PC, This consisted of Installing the customers required software, Transferring data from an old IDE hard drive from a previous computer, and Setting up an Existing Epsonj DX5000 printer.

 

Trojan Downloader and fake Antivirus Removal in Kenilworth

Good afternoon we are now with a customer on Heyville Croft in Kenilworth, We are here to remove a fake antivirus from a Sony Vaio laptop computer, The fake is called Internet Secuirity 2010 its aim is to relief you off some money for a product that does not exist.

Update This version seemed to be helped by a Trojan downloader virus and had attached its self to the system files in effect we were forced to lose the system restore folder or get the virus back.