Repairing an issue with a McAfee antivirus program update at Warwick in Warwickshire

Good afternoon we are now with a customer on Campriano Drive at Warwick in Warwickshire, we are here to solve a problem with a McAfee subscription update as supplied by their BT Infinity package.

We managed to sort this over the phone it turned out to be an incorrectly set time and dated, causing a security certificate error when trying to download the update from the internet.

Internet problems at Warwick in Warwickshire

Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.

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Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.

Broadband problems on the Woodloes in Warwick

Next today we are at Langcliffe Avenue on the Woodloes in Warwick, we are here because the customers internet has stopped working, after testing we find its an issue with the length of the telephone extension line to the ADSL modem that’s installed here, however in the past 6 years since it was installed their requirements have changed, so we have altered the wiring to make it work, upgraded to a wireless ADSL modem router and set up the computers here to work via wireless .

Preparing to change ISP in Warwick

For the next job today we are at a customers in Warwick to prepare for changing the internet service provider, the email account has been with Tiscali for a long time but now it seems Spam Filters are beginning to block the email servers IP address range so we have set the customer up with a Gmail account so they can make sure that they don’t loose any contact and in a few months when they are happy all working fine we can go back in and order a new internet service provider.

Setup Apple Macbook Pro with Wireless HP Laserjet

2nd job of the day is in the working units at The Mill on Mill Lane, Little Shrewley near Hatton here we have a HP Laserjet wireless Laserjet to install and make work correctly over the wireless network with an Apple Macbook Pro also to add to the fun it is using Sage accountant inside Parallels with Windows XP running virtually. this was all setup and tested much to the customers relief she had been using as left by another computer person with it connected via usb leads which i have to add looked dangerous.

 

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Computer dead no power

This morning i have a computer in Warwick with no power getting to the machine. After checking the fuses (by the way its almost never the fuses or the power switch) and the mains , We put  a new power supply unit in to the machine and tested it , This was all that was needed on this machine but a simular set of faults are apparent when the motherboard, processor or memory simm boards have a fault.

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Dead Computer in Warwick Gates

Good Morning, Today we are starting on a Desktop PC at Warwickgates. This PC was dead with no power so first of all we tried a new Power Supply Unit which resulted in no change so at this point we changed tactic and removed the video card and memory boards gave them a clean and retested still the same no power, next was to reseat the processor this fixed the machine and it was able to run. (if it had not worked it could have been a faulty memory stick processor or even the mother board and because of the age would probably have been uneconomic to repair).

Although the machine was now working this was not the end as it seemed some one had been playing on less reputable sites and had filled the machine with malware so much so that the machine ran like an old 286( the PC was running extremely slow), so we cleaned up the machine and got it running much better.

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PC running Slow Warwick

Good Morning we are in Warwick today and our first job is to help speed up a computer that is running slowly, this is usually achieved by checking the registry and removing unneeded programs, The computer also had a Flash OCX error which was resolved by removing a corrupt screensaver.

Data Recovery in Warwick

This afternoon we are in Warwick working for Sliding Sash Supplies Ltd, We are here to repair a computer that is not not loading, We ran a recovery and was able to then read the drive. The drive how ever was quite old so we installed in to an IDE Adaptor and transferred to another PC.

Fake Antivirus Scam in Warwick

Now we are in Warwick to remove a fake antivirus from a Laptop computer called My Security Shield, It is believed the customer may have click a link on an email and the only thing this software does is to try to take money from the customer for its use. We edited the registry and removed this Fake Antivirus before scanning with Malwarebytes to make sure all clean then updated the computers antivirus and firewall security.

Laptop Computer Repair Warwickshire

Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,

The Second of the day is for solving a Webmail issue on a computer running Windows XP

The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.

UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to  how the ADSL system tries to keep fault lines alive.

Computer Maintenance in Warwick

Good morning we are with a customer at Coten End in Warwick The customer has called us here to performing some maintenance on a HP laptop computer.

There was a few problems on this customers HP laptop computer the main one being that Microsoft Word was not functioning correctly this was found to be caused by a registry error which we rectified and got the customer up and running again

Virus Removal in Warwick

Good Morning Today we have been at a customers in Warwick removing a root kit and Trojan Viruses from a Sony Laptop Computer.

This one created a fake SVC host file Called VzCdbSVC which we had to disable before we could remove. and checked all clean with a malwarebytes scan.

Computer Clean up in Warwick

Good Morning today we are starting with a computer repair for a customer in Warwick.

The problem on this computer is that it is running slow so we will check the registry run a virus scan and run a Malwarebytes scan to make sure the machine is clean.

It is also worth checking the fan on the processor is not clogged up with dust hair and carpet as this will raise the processor temperature which on the better processors higher temperature equals slow the processor down to compensate.

Time and Date Clock Stopped on Dell Laptop in Warwick

Good evening we are now at the staff accommodation Block in Lakin Road at Warwick Hospital in Warwick, We are here to repair a Dell Inspiron 1545 laptop computer that is not holding the time and date correctly.

Update: due to lack of foresight Dell have made this one a complete strip down job it took approximately 90 Minutes in total to strip the machine replace the battery ( CR2032 ) and rebuild the laptop to a working state, When it really could have needed the cover for the memory on the base being 2 cm bigger.

Dell Computer Laptop Repair

Odd USB Device Fault in Warwick

We are now at a customer on Coten End in Warwick, Our Customer has a really old machine running Windows 3.1 that is not going pas the Windows Logo on Startup.

Update After testing we found that it was cause by an old faulty USB Broadband Modem, If it was left disconnected on boot up the computer worked fine, Even odder was that if reconnected after you could still access the internet, We have recommended a new computer and to get the Broadband modem Replaced with a network router.

Installing a Computer Backup System in Leek Wootton

This morning we are with Wootton and Co in Leek Wootton near Warwick, We are here to set up an external usb harddrive backup system for the customers photos. The software we have setup uses a sync system, the main reason for using this is it only copies the updates files which means a complete usable backup in case of Emergency. This unit also includes a memory card reader to go straight from the Camera’s card and a screen to view the images.

Computer Freezing in Warwick

Good afternoon we are now with a customer on Bridge Street in Warwick, The issue here is that the Customers machine Locks up intermittently, for this one we need to check the heat sink to make sure the fan is clean and working, Edit the registry and remove malware and trojan viruses.