Apple updates and other computer maintenance including a Trojan Virus removal at Daventry

Good afternoon we are currently in Daventry with motivation in motion we are here to update the customers Antivirus to AVG Internet Security 2013 and check that the computers are free from malware and viruses one of the laptop computer had a couple of Trojan Viruses which we removed.

Whilst here we updated the customers Apple iPhone and iPad to IOS 6.0.1 we did this after checking that all the customers bought apps work.
If you find your iPad is running slow on the internet fix an ip address in the wireless settings the chances are it will show a 169 private network address which means its using the mobile phones network data usage instead.

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Repairing a computer at Southam that is restarting, Email unblocked and set up a wireless printer

Next today we are with a customer near the Welsh Road East at Southam in Warwickshire, The first job here is to repair a notebook computer running Windows XP with a rebooting issue, After checking we find that it is giving a Blue Screen error “Unmountable Boot Volume”,
Windows Blue Screen of Death

this error is usually caused by an error of some description we confirmed this by booting to recovery console and attempting to list the directory, we performed a hard disc recovery which fixed the error and was then able to load the computer back in to Windows.

Hard drive error

The next issue here was a problem on the computers Outlook Express email system, one of the customers contacts had attempted to send a large number of photos and this had blocked up the customers incoming emails, we managed to release this by downloading the emails one at a time storing the pictures in My Pictures and then deleting the Emails , we also reconnected the HP Deskjet F4500 Series multifunction scanner printer to this laptop so the customer can wirelessly scan and print, the computer had originally locked up on opening one of the large emails and this was thought at first glance to have been a virus but further investigation revealed that the heat sink that cooled the video chip had fallen off this was repaired by reattached with conductive adhesive.

Although this is now all working it is a little slow due to the age of the computer and the customer is now looking at a replacement machine over the next few months.

Computer running slow at Temple Herdewyke between Warwick Southam and Banbury in Warwickshire

Good morning we are with a customer near Falklands Place at Temple Herdewyke between Kineton and Southam in Warwickshire, we are here to repair a computer that the customer reports as running slow.

We find after examination that the antivirus has been disabled by a rootkit virus , malware and other Trojan viruses.

To resolve this we edited the registry and ran a Malwarebytes scan this removed the problems from the computer and gave us a position from which we could remove and reinstall the antivirus program.
Antivirus

Repairing a power socket on a laptop computer onsite at Wellesbourne in Warwickshire

Good morning we are with a customer on Hammon Green at Wellesbourne in Warwickshire, we are here to effect a repair on an Acer Aspire 5738 / 5338 laptop computer that has a loose power supply socket, this will involve disassembling the computer and removing the main motherboard to see if the socket looks repairable and assuming that it does need re soldering and strengthening the socket before testing and reassembling .
Laptop Power Supply Connector Repair

Update: The Acer Aspire 5738 / 5338 laptop computer was repaired successfully, and as the machine was 2.5 years old it seemed prudent to change the CR2032 battery that holds the time date and CMOS information as they can last 3 to 5 years and normally would be inaccessible.

Repairing a power socket on a Dell Inspiron laptop at Bishops Itchington in Warwickshire

Next today we are with a customer on Chapel Street at Bishops Itchington in Warwickshire, The customer has reported that the power socket on his Dell Laptop is loose and is not charging up correctly ( It will only charge the battery when the connector is held ), To repair this computer we first need to strip the laptop and removed the main board and then inspect the power connector luckily the connect is not broken and we are able to clean up the mother board, Resoldered the connector and strengthen its support, Then we tested and Reassembled the Dell Laptop.

This one was a relatively quick repair and took us approximately 1.5 hours to complete other computer makes have been known to take up to 2.5 hours.

Finishing laptop installation at Long Itchington in Warwickshire

We are with a customer on the Stockton Road at Long Itchington near Southam in Warwickshire, We are here because the customer has attempted to run the recovery disk on a HP Pavilion DV9700 laptop computer, Unfortunately the disk supplied does not contain the correct drivers for the laptop. We get around this by temporarily plugging in a wireless USB adaptor and connecting to the customers internet to download the correct drivers from the HP website. It needed drivers for the audio, Chipset, Modem, Touchpad, TV Tuner, Onboard video card, Onboard wired network card and the Wireless LAN to complete this repair.

Browser Hijack and Missing Documents at Marton

We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.

Malware removal annoying popups on a computer system at Bascote in Warwickshire

Good morning today we are with a customer at Bascote between Ufton Southam and Long Itchington in Warwickshire, We are here because the customers computer is running slow and has a never ending stream of pop ups appearing on the screen these are usually titled Adserving or Aedgency.com, To remove this we had to edit the startup files in the registry, Removed temporary files, Ran a Trojan virus remover, and once cleaned we setup a backup system.