Good morning today we are with a customer at Leek wootton in Warwickshire ( Between Warwick and Kenilworth)
We are here because the customer has reported pop ups and other strange adverts on their desktop computer running windows 7.
We started by checking the start up files and registry which in this case looked fine then removed any unneeded tool bars such as Babylon, Deal Vault and such like, at this point we had still not found the root cause of the problems and thus suspected a root kit virus which turned up a problem similar to a Trojan Virus that had attached its self to the system files and deeper in to the registry.
Once this malware was removed the pop up adverts had stopped but upon testing Microsoft Internet Explorer was not opening new pages correctly, this required a reset of the browser settings and all was fixed.
We are now with a customer on Webster Avenue in Kenilworth, We are here to repair several computer problems.
The desktop computer here has Trojan viruses and malware which we removed and then updated the antivirus software.
We reset the Router to include Wireless security.
The Philips Laptop has wireless issues and a fan that is not working, We stripped the laptop, Cleaned the fan and then reassembled this solved the fan issue, Removed and reinstalled the wireless driver which gave us working wireless .
Good afternoon, We are now with a customer on Windy Arbour in Kenilworth, We are here to solve an issue a Files Permissions error with Internet Explorer and Outlook Express, The issue here turns out to be a piece of malware called IAV this needs to be removed from the Registry and then any associated files removed from the machine this one had an EXE, LSP, Toolbar, And a browser hijack, We removed all these and retested the PC all clear.