Good morning this morning we are in Warwick trouble shooting a wireless router installation, it seems one computer out of the devices here is not finding the wireless Router and we need to establish why.
Update Turns out the wireless router installed was set to auto and had choose channel 13 and for some reason the wireless card was set to US so was only able to see up to channel 11, reset to UK and all seems well plus removed a search bar from the computer.
First job this Afternoon I am at Kenilworth in Warwickshire we are here to repair the customers Dell computer system this looked as though we required the network card replacing , The Dell computer also required us to attempt a repair on its outlook PST Files.
For this Dell computer repair it turned out that the drivers for the existing network card needed updating from the Microsoft Windows updates and the Microsoft outlook issue was an error clearing the clean file flag and it required a hot fix from Microsoft installing to Repair this issue.
This afternoon we are in Kenilworth to attempt to recover a customers missing pictures from a laptop Computer.
Update Unfortunately the customer had done a factory reset on this machine and it might have been possible to retrieve some of the photos using another machine and running a recovery program but it would have taken a good 60 to 90 minutes to run the scan to find out if any thing survived, this time the customer said not worth recovering and asked me to reinstall the software and missing updates and antivirus.
This afternoon we on Ferndale Drive at Kenilworth in Warwickshire, we are here to do some maintenance on an old Desktop Computer running Windows XP and a Netbook PC connected to a BT Infinity Wireless Router.
On the Desktop Computer we updated the antivirus to a current Version , reinstalled the wireless Adaptor and checked the startup files and Edited the Registry.
Its worth noting that on installations of BT Infinity that I come across with the Router sat on top of the Openreach Modem seem to generate a lot more heat and appear to get speed issues so I would recommend that the modem is wall mounted to combat this or at least separate on the area that they are situated in.
Today we are in Leamington Spa at APNA Partaap Driving School (07855)791060, to Attempt a data recovery on an out of warranty Western digital harddrive.
The harddrive was dead with no power and the customer happened to have a spare identical drive so we swapped the control board which surprisingly was the correct board and gained power to the drive,
Unfortunately this then showed us the read arm was broken some how as it made a clattering noise when starting up.
The only way to recover this drive is with expensive specialist equipment.
So the customer has been referred to www.apextechnology.co.uk
This morning i spent an hour cleaning up a computer on the Welsh Road between Cubbington and Offchurch.
It had an update software from Macrovision running and this was holding a large percentage of the computers resources, Slowing the PC down and increasing the fan noise.
We disabled the updater and various other applications and left the Dell computer running well.
Today started in Kenilworth to clean up an old desktop pc that was not booting, and help setup a new laptop.
Followed by setting up Windows networks shares for a firm of designers in Leamington Spa it seems no one likes file permissions.
Out at Whitnash today and it would appear that Sky are actually sending out letters warning about spam to there customers, But unfortunately they are basing the information on the reported ip address which changes if the user has unplugged the power to the router, as it happens on this computer the customer has unplugged the router on a regular basis.
We checked the customers machine and did find and remove rootkit virus , this is a virus that attaches it’s self to a main system file and can be pretty hard to find, also we have to change the password on the customers hotmail account it would seem the password had been stolen some how.
This Morning we are at Leamington performing a check up on a couple of computers one desktop and one laptop. The desktop is pretty good just needed an update to the antivirus program and the HP printer scanner software loading to correct a scanner issue. The laptop has been very lucky i guess not used to much as it had no antivirus installed this was rectified and the machine given a malware clean up.
2nd job of the day is in the working units at The Mill on Mill Lane, Little Shrewley near Hatton here we have a HP Laserjet wireless Laserjet to install and make work correctly over the wireless network with an Apple Macbook Pro also to add to the fun it is using Sage accountant inside Parallels with Windows XP running virtually. this was all setup and tested much to the customers relief she had been using as left by another computer person with it connected via usb leads which i have to add looked dangerous.
This morning i have a computer in Warwick with no power getting to the machine. After checking the fuses (by the way its almost never the fuses or the power switch) and the mains , We put a new power supply unit in to the machine and tested it , This was all that was needed on this machine but a simular set of faults are apparent when the motherboard, processor or memory simm boards have a fault.
For the 3rd job of the day we are at Milverton in Leamington Spa for this one we had a Compaq PC with powerlights but no screen for this one we just needed to clean the contacts on the video and memory cards then reseat the processor.
The next job is also in Kenilworth is to retrieve data from a broken laptop (To Expensive to repair as most likley needs a replacement Motherboard) and transfer to a new laptop all data recovered and a very happy customer.
First job Today is at Kenilworth Cleaning up a Hewlett Packard PC removing data and games and Setting up an email account. on this one as there was no data to keep we went straight to the emergency recovery partition and wiped the machine it was running very slow before the wipe after running like new and just needed the correct drivers for the added wireless adapter loading and a new email address for the new user.
In Leamington Spa this morning to fix a broken Hewlett Packard multifunction printer the scanner is not working correctly so we downloaded the latest driver from HP and installed this fixed that issue and a few other tweaks to keep the machine running nicely.
This morning we are in North Leamington to put in place a backup system for a basic external USB harddrive for this we are using the free download from microsoft called synctoy, The reason im using this here is that it is pretty easy to use and does not take to long because it only copies updated files.
Good Morning, Today we are starting on a Desktop PC at Warwickgates. This PC was dead with no power so first of all we tried a new Power Supply Unit which resulted in no change so at this point we changed tactic and removed the video card and memory boards gave them a clean and retested still the same no power, next was to reseat the processor this fixed the machine and it was able to run. (if it had not worked it could have been a faulty memory stick processor or even the mother board and because of the age would probably have been uneconomic to repair).
Although the machine was now working this was not the end as it seemed some one had been playing on less reputable sites and had filled the machine with malware so much so that the machine ran like an old 286( the PC was running extremely slow), so we cleaned up the machine and got it running much better.
This morning we are at Leamington Spa and have a Dell Desktop PC with a registry error on boot up, This appears to have been caused by a McAfee internet security upgrade going wrong, on this one we had to restore the system to an earlier date, run the windows updates untill all up to date then reinstall the Mc Afee upgrade as downloaded from the internet .
This morning we are at Wellesbourne in Warwickshire repairing a desktop computer that is running slow one issue that may occur here is that if the fan on the processor is pulling the air towards the heat-sink there will be a large deposit on it which will increase the heat and then the processor will shut down sections of the processor in case of failure. This one has a bit of a carpet on the processors heat sink but the main issue has been caused by some malware which we removed by editing the registry and running a Malwarebytes scan
This morning we are at Kineton in Warwickshire with McGurk Performance Cars . We are here to repair one of the computers in the office it has an odd fault with the wireless, So we removed the Netgear Wireless PCI Card and added a new Wireless USB adapter.
Hello this morning we are with a customer in Warwick not to far from the hospital, We are here to repair the customers computer, the computer needed a new DVD writer to replace a faulty CDRW drive, and for some reason the printer needed reinstalling.
Good Morning we are in Warwick today and our first job is to help speed up a computer that is running slowly, this is usually achieved by checking the registry and removing unneeded programs, The computer also had a Flash OCX error which was resolved by removing a corrupt screensaver.
For the second job today we are with a customer on the Woodloes in Warwick, We are here to repair a slow running computer as well as perform other maintenance on the machine including cleaning up the registry and removing unneeded programs.
This morning we are at Stockton village near Southam in Warwickshire, We are looking at a customers broadband problems, For some reason the router had lost its ADSL log in information so we reentered and tested by emulating a power cut and this solved the ADSL broadband Problem.
This morning we are at a customers in Kenilworth to repair a computer the fault with the computer is that it keeps loosing its time and date, This is most likley to be a CMOS Battery issue so we opened up the case and found it needed a CR2032 battery which was replaced and fixed the problem.
This afternoon we are in Warwick working for Sliding Sash Supplies Ltd, We are here to repair a computer that is not not loading, We ran a recovery and was able to then read the drive. The drive how ever was quite old so we installed in to an IDE Adaptor and transferred to another PC.
Today we have been working around Warwick the first job in Coten End to repair an issue on a laptop computer, The problem being that Word was not loading,
The Second of the day is for solving a Webmail issue on a computer running Windows XP
The Last of the day is for an ongoing ADSL problem the issue here is convincing the broadband operator that the fault is theirs to solve they seem to be giving us more hoops to jump through than usual.
UPDATE the issue in the end was found to be an internal fault on the telephone wiring but the trouble was the line would not increase in speed until 3 days after being added to the test socket unfortunately this is down to how the ADSL system tries to keep fault lines alive.
This afternoon we are in Warwick to repair a computer that is running slow.
The computer is a laptop PC running Windows XP , after going through all the usual checks registry, Virus check and Malware check, we found that the cause was that there was more than one guard on the web browser and they seemed to conflict with each other.