Good afternoon we are currently in Daventry with motivation in motion we are here to update the customers Antivirus to AVG Internet Security 2013 and check that the computers are free from malware and viruses one of the laptop computer had a couple of Trojan Viruses which we removed.
Whilst here we updated the customers Apple iPhone and iPad to IOS 6.0.1 we did this after checking that all the customers bought apps work.
If you find your iPad is running slow on the internet fix an ip address in the wireless settings the chances are it will show a 169 private network address which means its using the mobile phones network data usage instead.
Next today we are with a customer near the Welsh Road East at Southam in Warwickshire, The first job here is to repair a notebook computer running Windows XP with a rebooting issue, After checking we find that it is giving a Blue Screen error “Unmountable Boot Volume”,
this error is usually caused by an error of some description we confirmed this by booting to recovery console and attempting to list the directory, we performed a hard disc recovery which fixed the error and was then able to load the computer back in to Windows.
The next issue here was a problem on the computers Outlook Express email system, one of the customers contacts had attempted to send a large number of photos and this had blocked up the customers incoming emails, we managed to release this by downloading the emails one at a time storing the pictures in My Pictures and then deleting the Emails , we also reconnected the HP Deskjet F4500 Series multifunction scanner printer to this laptop so the customer can wirelessly scan and print, the computer had originally locked up on opening one of the large emails and this was thought at first glance to have been a virus but further investigation revealed that the heat sink that cooled the video chip had fallen off this was repaired by reattached with conductive adhesive.
Although this is now all working it is a little slow due to the age of the computer and the customer is now looking at a replacement machine over the next few months.
Good morning we are with a customer near Falklands Place at Temple Herdewyke between Kineton and Southam in Warwickshire, we are here to repair a computer that the customer reports as running slow.
We find after examination that the antivirus has been disabled by a rootkit virus , malware and other Trojan viruses.
To resolve this we edited the registry and ran a Malwarebytes scan this removed the problems from the computer and gave us a position from which we could remove and reinstall the antivirus program.
Good morning today we are at a Customer in Southam to examine and perform an on-site computer repair on a desktop computer System.
Update: this job Required a new power supply unit and a Trojan Virus plus some malware removed.
This morning we are at Stockton village near Southam in Warwickshire, We are looking at a customers broadband problems, For some reason the router had lost its ADSL log in information so we reentered and tested by emulating a power cut and this solved the ADSL broadband Problem.
This morning we are at Bishop’s Itchington between Southam and Kineton in Warwickshire to change a Wireless ADSL Router , this consists of making all the computers work on the new router and transferring the Wireless HP Printer.
Good morning we are with a customer on Mill Street at Harbury in Warwickshire, We are here to setup the customers new laptop computer and to attempt to recover data from their broken computer.
Update: We setup the new laptop computer including installing software setting up security such a antivirus and firewall, installed the customers printer and scanner, and managed to recover the data from the broken computer including documents, Pictures, Music, Emails, Favourites, Address book and transferred them on to the new laptop computer
Good Morning, We are with a customer by Roman Way at Southam in Warwickshire, We are here to help the customer set up an Apple iPad and Installing an Epson wireless multifunction network printer, The printer works fully on the computer , but Apple have not supplied printer drivers on their equipment and the Epson supplied program only allows the printing of pictures.
We are with a customer supporting 3 computers between 2 premises on Roman Way at Southam in Warwickshire, and on Hillside at Napton on the Hill, The task here is to make sure all antivirus programs are fully up to date and any other computer maintenance which will help the running of these computers.
We are now with a customer on Fisher Road in Bishops Itchington, The customer has been having trouble connecting to the Broadband and we are here to solve the problem.
We are with a customer on the Stockton Road at Long Itchington near Southam in Warwickshire, We are here because the customer has attempted to run the recovery disk on a HP Pavilion DV9700 laptop computer, Unfortunately the disk supplied does not contain the correct drivers for the laptop. We get around this by temporarily plugging in a wireless USB adaptor and connecting to the customers internet to download the correct drivers from the HP website. It needed drivers for the audio, Chipset, Modem, Touchpad, TV Tuner, Onboard video card, Onboard wired network card and the Wireless LAN to complete this repair.
We are with a customer on the High Street in Marton, The Problem here is that the computer has missing Documents, Pictures, Emails, It also has a Browser Hijack which upon opening Internet Explorer random internet sites appeared at will, After checking the machine we removed a Root Kit Virus and several Trojan Viruses, Edited the registry, Cleaned the Internet Explorer Browser, removed all the temporary files, Repaired the computers file Permissions, and restored all the data, after all this we ran a malware scan to check all was clean.
We are now with a customer on North Street in Marton, We are here to remove a fake antivirus program calling its self Internet Security 2010, This is done by editing the Registry and removing all associated files.
Good morning today we are with a customer at Bascote between Ufton Southam and Long Itchington in Warwickshire, We are here because the customers computer is running slow and has a never ending stream of pop ups appearing on the screen these are usually titled Adserving or Aedgency.com, To remove this we had to edit the startup files in the registry, Removed temporary files, Ran a Trojan virus remover, and once cleaned we setup a backup system.
For the last job this afternoon I am at Napton near Southam in Warwickshire, We are here install the customers broadband router and setup the internet, Email and Skype, but the computer was running slowly and upon investigation we found and removed several trojan viruses.
We are with a customer at Southam in Warwickshire to replace their BT wireless ADSL modem router, the objective is to make a number of computers in the house function with the wireless router.
Logan IT is a Computer Services company providing onsite services for its customers based in Coventry and Warwickshire. the Services provided include the likes of computer repair and virus removal for clients in their business premises or homes in the towns of Royal Leamington Spa, Warwick, Kenilworth, Stratford Upon Avon, Coventry and the villages in the surrounding Area.