Internet problems (not working) at Warwick

Next today we are with a customer on Castle Close at Warwick in Warwickshire, we are here because the customer has reported problems connecting to the internet at their premises, after some investigation it is found that the Linksys ADSL modem router has lost some of its set up information, we reset the correct ADSL log in setup information and reinstall the wireless security and tested with their computers.

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Problem Solved.

Apple iPhone email set up at Kineton between Warwick and Banbury (computer support)

Good morning we are with Complete Environmental Services in Kineton between Warwick and Banbury, we are here to set up and test a number of email accounts on the customers new Apple iPhone.

Apple iPhones

Update Complete Pest control has recently changed premises to Bloxham Mill Business Centre,Barford Road, Bloxham, Banbury, Oxfordshire, OX15 4FF and can be found at http://www.completeenvironmentalservices.co.uk/

Repairing an issue with a McAfee antivirus program update at Warwick in Warwickshire

Good afternoon we are now with a customer on Campriano Drive at Warwick in Warwickshire, we are here to solve a problem with a McAfee subscription update as supplied by their BT Infinity package.

We managed to sort this over the phone it turned out to be an incorrectly set time and dated, causing a security certificate error when trying to download the update from the internet.

Internet problems at Warwick in Warwickshire

Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.

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Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.

Broadband problems on the Woodloes in Warwick

Next today we are at Langcliffe Avenue on the Woodloes in Warwick, we are here because the customers internet has stopped working, after testing we find its an issue with the length of the telephone extension line to the ADSL modem that’s installed here, however in the past 6 years since it was installed their requirements have changed, so we have altered the wiring to make it work, upgraded to a wireless ADSL modem router and set up the computers here to work via wireless .

Preparing to change ISP in Warwick

For the next job today we are at a customers in Warwick to prepare for changing the internet service provider, the email account has been with Tiscali for a long time but now it seems Spam Filters are beginning to block the email servers IP address range so we have set the customer up with a Gmail account so they can make sure that they don’t loose any contact and in a few months when they are happy all working fine we can go back in and order a new internet service provider.

Setting up a wireless router in Warwick

Good morning this morning we are in Warwick trouble shooting a wireless router installation, it seems one computer out of the devices here is not finding the wireless Router and we need to establish why.

Update Turns out the wireless router installed was set to auto and had choose channel 13 and for some reason the wireless card was set to US so was only able to see up to channel 11, reset to UK and all seems well plus removed a search bar from the computer.

Wireless printer installation at Warwick

Good morning today we are starting in Warwick to setup a HP wireless printer on a replaced wireless router for a customer.

This needed the HP wireless inkjet printer setting up to work with the BT router which required the printer to be attached via a USB cable to transfer the settings details (some of the HP Wireless printers allow you to enter the details directly on the LCD), and Then reconfiguring the laptop and 2 net books to work with it.

Setup Apple Macbook Pro with Wireless HP Laserjet

2nd job of the day is in the working units at The Mill on Mill Lane, Little Shrewley near Hatton here we have a HP Laserjet wireless Laserjet to install and make work correctly over the wireless network with an Apple Macbook Pro also to add to the fun it is using Sage accountant inside Parallels with Windows XP running virtually. this was all setup and tested much to the customers relief she had been using as left by another computer person with it connected via usb leads which i have to add looked dangerous.

 

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Computer dead no power

This morning i have a computer in Warwick with no power getting to the machine. After checking the fuses (by the way its almost never the fuses or the power switch) and the mains , We put  a new power supply unit in to the machine and tested it , This was all that was needed on this machine but a simular set of faults are apparent when the motherboard, processor or memory simm boards have a fault.

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PC running Slow Warwick

Good Morning we are in Warwick today and our first job is to help speed up a computer that is running slowly, this is usually achieved by checking the registry and removing unneeded programs, The computer also had a Flash OCX error which was resolved by removing a corrupt screensaver.

Computer Maintenance in Warwick

Good morning we are with a customer at Coten End in Warwick The customer has called us here to performing some maintenance on a HP laptop computer.

There was a few problems on this customers HP laptop computer the main one being that Microsoft Word was not functioning correctly this was found to be caused by a registry error which we rectified and got the customer up and running again

Virus Removal in Warwick

Good Morning Today we have been at a customers in Warwick removing a root kit and Trojan Viruses from a Sony Laptop Computer.

This one created a fake SVC host file Called VzCdbSVC which we had to disable before we could remove. and checked all clean with a malwarebytes scan.

Wireless Access Point Installation and other Network Issues in Warwick

We are now with a customer on the Blacklow Road in Warwick, We are here to Support a customer with a Wireless Connectivity issue, The problem is that the cable modem and the Router are in a study room upstairs but the customer would like to be able to wirelessly use the internet in the lounge downstairs and connect a computer via cable in an upstairs room, To solve this we connect the Cable modem and Router to the PC upstairs as normal, The house already has fitted a network cable with a socket next to the router upstairs and another socket in the hall next to the lounge downstairs as well as a cable and socket to feed the bed room , We connect a short network RJ45 fly lead between the socket and the router upstairs, Downstairs we attach a Switch which allows us to share between the Bedroom upstairs and a Netgear Access Point to allow us to wirelessly connect in the lounge.

Wireless Installation Warwickshire

Time and Date Clock Stopped on Dell Laptop in Warwick

Good evening we are now at the staff accommodation Block in Lakin Road at Warwick Hospital in Warwick, We are here to repair a Dell Inspiron 1545 laptop computer that is not holding the time and date correctly.

Update: due to lack of foresight Dell have made this one a complete strip down job it took approximately 90 Minutes in total to strip the machine replace the battery ( CR2032 ) and rebuild the laptop to a working state, When it really could have needed the cover for the memory on the base being 2 cm bigger.

Dell Computer Laptop Repair

Computer Shutting down Intermittently in Warwick

We are now with South Warwickshire Electrical Services on the All Saints Road in Warwick, We are here because the customer has reported that his computer is running slow and is intermittently rebooting, This one was not booting up to start with and needed a recovery performing on the hard drive before we started, this allowed us to start up the computer and we could then edit the registry , Remove a number of Tool bars , Removed any unneeded programs such as Google Desktop , as well as removing the Trojans, Viruses and other Malware including the removal off conime.exe, backdoor.bot, sdra64.exe.

Trojan Virus Removal Warwick

New Computer Installation on Beauchamp Road in Warwick

Good Morning we are with a customer on Beauchamp Road in Warwick, we are here to Set up a new computer system, This entails Installing the computer with any of the customers software that is required, Installing the Netgear ADSL Wireless Router, Protecting the computer with antivirus and firewall, setting up the emails and internet, Retrieving data from a 3.5″ IDE hard drive from the old computer including My Documents(The advantage of doing this was that we did not have to repair the existing computer plus usually quicker), Pictures, Music, Emails and address book, as well as installing viewers for Powerpoint, and installing the 2 Printers here (one Brother Laser printer and one HP multifunction inkjet).

Broadband Installation Warwick