Next today we are with a customer on Castle Close at Warwick in Warwickshire, we are here because the customer has reported problems connecting to the internet at their premises, after some investigation it is found that the Linksys ADSL modem router has lost some of its set up information, we reset the correct ADSL log in setup information and reinstall the wireless security and tested with their computers.
Good morning we are with Complete Environmental Services in Kineton between Warwick and Banbury, we are here to set up and test a number of email accounts on the customers new Apple iPhone.
Update Complete Pest control has recently changed premises to Bloxham Mill Business Centre,Barford Road, Bloxham, Banbury, Oxfordshire, OX15 4FF and can be found at http://www.completeenvironmentalservices.co.uk/
We are now with a customer on Warwick New Road at Leamington Spa in Warwickshire, we are here to help support the customer who has had a virus issue and can now not install a wireless adaptor.
Update: The virus had effected the exe file association so we edited the registry, installed the wireless adaptor, upgraded the antivirus and installed Open Office.
We are now with Flooring inspirations on Wharf Street at Warwick in Warwickshire, we are here to replace a faulty router with a new Netgear DSN1000 Router, after which we do but get random Connection issues on the customers Dell Computer, to solve this problem we fixed the wireless channel , cleared the TCP IP , winsocks, cache and the DNS and this fixed the issue.
We are now back in Warwick with a customer we are here to set up a Dell desktop computer that has been in storage , The wireless had an issue so we reset the drivers, TCP/IP and the Winsocks, updated the antivirus and had a fully working system
Good morning we are with a customer on Bridge End at Warwick in Warwickshire, we are here to repair the connection between the customers Brother multi function printer to scan correctly with the customers Toshiba laptop computer.
Good afternoon we are now with a customer on Campriano Drive at Warwick in Warwickshire, we are here to solve a problem with a McAfee subscription update as supplied by their BT Infinity package.
We managed to sort this over the phone it turned out to be an incorrectly set time and dated, causing a security certificate error when trying to download the update from the internet.
Good morning we are with a customer on the Stratford Road at Warwick in Warwickshire, we are here because the customer is reporting poor wireless signal to their BT Infinity wireless router with their Compaq Laptop Computer.
Update: There was a connection issue with the infinity router and so we rang BT technical support who got the broadband up and running quiet quickly, the weak signal was because the laptop had reattached its self to a neighbours BT Openzone network, After getting the computer working properly on the customers router we found the internet was still slow to respond so we deleted the internet cache and this fixed the issue.
Next today we are at Langcliffe Avenue on the Woodloes in Warwick, we are here because the customers internet has stopped working, after testing we find its an issue with the length of the telephone extension line to the ADSL modem that’s installed here, however in the past 6 years since it was installed their requirements have changed, so we have altered the wiring to make it work, upgraded to a wireless ADSL modem router and set up the computers here to work via wireless .
Good afternoon today we are at Warwick in Warwickshire attempting to do a data recovery on a customers Hewlett Packard laptop hard drive.
Update: Successfully managed to recover the hard drive and transferred the customers pictures to a DVD Disc
Good morning today we are with customers around Warwick performing computer repairs.
Good morning today we are at a customers in Warwick performing website and other computer maintenance.
For the next job today we are at a customers in Warwick to prepare for changing the internet service provider, the email account has been with Tiscali for a long time but now it seems Spam Filters are beginning to block the email servers IP address range so we have set the customer up with a Gmail account so they can make sure that they don’t loose any contact and in a few months when they are happy all working fine we can go back in and order a new internet service provider.
This afternoon we are at a customers on Bridge End at Warwick in Warwickshire installing a Brother 620cn multifunction printer on a Toshiba laptop computer.
Good morning this morning we are in Warwick trouble shooting a wireless router installation, it seems one computer out of the devices here is not finding the wireless Router and we need to establish why.
Update Turns out the wireless router installed was set to auto and had choose channel 13 and for some reason the wireless card was set to US so was only able to see up to channel 11, reset to UK and all seems well plus removed a search bar from the computer.
Good morning today we are starting in Warwick to setup a HP wireless printer on a replaced wireless router for a customer.
This needed the HP wireless inkjet printer setting up to work with the BT router which required the printer to be attached via a USB cable to transfer the settings details (some of the HP Wireless printers allow you to enter the details directly on the LCD), and Then reconfiguring the laptop and 2 net books to work with it.
2nd job of the day is in the working units at The Mill on Mill Lane, Little Shrewley near Hatton here we have a HP Laserjet wireless Laserjet to install and make work correctly over the wireless network with an Apple Macbook Pro also to add to the fun it is using Sage accountant inside Parallels with Windows XP running virtually. this was all setup and tested much to the customers relief she had been using as left by another computer person with it connected via usb leads which i have to add looked dangerous.
This morning i have a computer in Warwick with no power getting to the machine. After checking the fuses (by the way its almost never the fuses or the power switch) and the mains , We put a new power supply unit in to the machine and tested it , This was all that was needed on this machine but a simular set of faults are apparent when the motherboard, processor or memory simm boards have a fault.
This Morning we are working for Eastgate Engravers in Warwick, We are here to update the customers website catolgue infromation and perform checks on the Dell computer for malware.
Good Morning we are in Warwick today and our first job is to help speed up a computer that is running slowly, this is usually achieved by checking the registry and removing unneeded programs, The computer also had a Flash OCX error which was resolved by removing a corrupt screensaver.
For the next job today we are with Duncans travel in Warwick to transfer data from their old PC to a new Computer.
For the second job today we are with a customer on the Woodloes in Warwick, We are here to repair a slow running computer as well as perform other maintenance on the machine including cleaning up the registry and removing unneeded programs.
Good morning we are with a customer at Coten End in Warwick The customer has called us here to performing some maintenance on a HP laptop computer.
There was a few problems on this customers HP laptop computer the main one being that Microsoft Word was not functioning correctly this was found to be caused by a registry error which we rectified and got the customer up and running again
Good Morning Today we have been at a customers in Warwick removing a root kit and Trojan Viruses from a Sony Laptop Computer.
This one created a fake SVC host file Called VzCdbSVC which we had to disable before we could remove. and checked all clean with a malwarebytes scan.
For the last job today we are in Warwick to Examine a computer that is blue screening, After investigation we find that there is a Trojan horse virus on the computer, and after removal every thing is working fine again.
Good Afternoon, We are with a customer on Austin Edwards Drive in Warwick, We are here because the customer is having problems with Internet Explorer locking up their computer, We fix this computer by Editing the Registry, Removing all unneeded programs and toolbars and then running a malware which removed a few trojan viruses.
We are now with a customer on the Blacklow Road in Warwick, We are here to Support a customer with a Wireless Connectivity issue, The problem is that the cable modem and the Router are in a study room upstairs but the customer would like to be able to wirelessly use the internet in the lounge downstairs and connect a computer via cable in an upstairs room, To solve this we connect the Cable modem and Router to the PC upstairs as normal, The house already has fitted a network cable with a socket next to the router upstairs and another socket in the hall next to the lounge downstairs as well as a cable and socket to feed the bed room , We connect a short network RJ45 fly lead between the socket and the router upstairs, Downstairs we attach a Switch which allows us to share between the Bedroom upstairs and a Netgear Access Point to allow us to wirelessly connect in the lounge.
Good Morning, We are with a customer in Glendower Approach at Warwick Gates on the Heathcote in Warwick, We are here to rescue data from 2 dead Dell Inspiron 1545 laptop computers.
We are now with a Customer on Austin Edwards Drive in Warwick, We are here to install the customers laptop computer on to a Virgin cable wireless router.
Good evening we are now at the staff accommodation Block in Lakin Road at Warwick Hospital in Warwick, We are here to repair a Dell Inspiron 1545 laptop computer that is not holding the time and date correctly.
Update: due to lack of foresight Dell have made this one a complete strip down job it took approximately 90 Minutes in total to strip the machine replace the battery ( CR2032 ) and rebuild the laptop to a working state, When it really could have needed the cover for the memory on the base being 2 cm bigger.
We are now with a customer on Price Close West on the Chase Meadows in Warwick, The Problem here is the customers computer is unable to open Outlook.
Update: This one was due to a couple of issues the main one being that the PST file was corrupt this was solved by running the scan program and running the option to reset the panes.
We are now with a customer on Puckerings Lane in Warwick, We are here to perform general maintenance on their computer system, Such as updating the antivirus and firewall systems, Running Windows Updates, ETC.
We are now with a customer on Austin Edwards Drive in Warwick, We are here to repair the customers computer which needs Malware and Trojan Viruses Removing, the main virus on this one was a Degeneric Virus and a Trojan Zbot called Stas.exe .
Good morning we are now with a customer on Archery Fields in Warwick, We are here to do a bit of software fault finding because the customer is having an issue with Windows 7 Activation, this is solved and the customer is up and running again
We are with a customer at Bushy End on the Warwick Gates in Warwick, We are here to remove a fake antivirus called “My Security Engine”, the aim of this program is to scam money and credit card details, we removed this from the customers computer system and checked for other viruses and malware.
Next today we are with a customer on All Saints Road in Warwick, We are here because the customer has reported that their computer is running slow, We checked the Computer and found a Root kit virus which needed removing first, then several Trojan Viruses, Once clean we then ran a malware Scan to make sure.
We are now with South Warwickshire Electrical Services on the All Saints Road in Warwick, We are here because the customer has reported that his computer is running slow and is intermittently rebooting, This one was not booting up to start with and needed a recovery performing on the hard drive before we started, this allowed us to start up the computer and we could then edit the registry , Remove a number of Tool bars , Removed any unneeded programs such as Google Desktop , as well as removing the Trojans, Viruses and other Malware including the removal off conime.exe, backdoor.bot, sdra64.exe.
Good afternoon, We are now with a customer in Wasperton, We are here to solve an issue with an older computer and a network printer installed here, as well as basic computer support such as checking the antivirus and other security updates have all been done.
Good Morning we are with a customer on Beauchamp Road in Warwick, we are here to Set up a new computer system, This entails Installing the computer with any of the customers software that is required, Installing the Netgear ADSL Wireless Router, Protecting the computer with antivirus and firewall, setting up the emails and internet, Retrieving data from a 3.5″ IDE hard drive from the old computer including My Documents(The advantage of doing this was that we did not have to repair the existing computer plus usually quicker), Pictures, Music, Emails and address book, as well as installing viewers for Powerpoint, and installing the 2 Printers here (one Brother Laser printer and one HP multifunction inkjet).
We are at a customer in Leek Wootton, We are here to setup a Samsung NC100 netbook computer system this includes Installing PCC Cash Book Plus, Setting up to use a Hewlett Packard Laserjet 1200 printer and connecting to the customers Wireless Network.